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Club L London Reviews

4.0 Rating 1,494 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,494 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Service client au top ! Shannon a été parfaite !
Helpful Report
Posted 3 months ago
Julie from customer service was very helpful, was very prompt with her replies and sorted the issue straight away!
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Posted 3 months ago
Big thanks to Julie who sorted my refund after I put the dress in a wrong package! Sorted it out and got my refund
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Posted 3 months ago
They were quick and responsive - Julie was so sweet and helpful
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Posted 3 months ago
Julie was the BEST in helping me return my items that were received very late. THANK YOU JULIE!
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Posted 3 months ago
Julie was able to assist me apply my discount code to the existing order
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Posted 3 months ago
Super customer service from Julie today. Very understanding of my issue with asking for a return extension. Thank you for your help. I highly recommend Club L to anyone
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Posted 3 months ago
Very good customer service
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Posted 3 months ago
Julie from customer service is really helpful and understanding.
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Posted 3 months ago
Shannon was very helpful dealing with a query and even offered a discount for the inconvenience of an order not being processed so I could reorder at a lower cost. Appreciate the customer service, I look forward to receiving my items
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Posted 3 months ago
Julie was super helpful in dealing with my query and made the experience super easy.
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Posted 3 months ago
Shannon was very helpful
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Posted 3 months ago
I received my order but upon trying it on The black dye from the jumpsuit Transferred onto my hands and body I emailed the customer care And I have to say Erin was very helpful She did give my 2/3 options to see what suited me best . Very helpful she was I deducted 1 star as this company can’t offer exchange . So the jumpsuit I ordered is no longer available to buy But disappointed with that . But that’s not the customer services fault Erin was 10/10
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Posted 3 months ago
Shannon is very helpful with prompt response.
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Posted 3 months ago
I had an enquiry about a returns and Rachel was so helpful and attentive, super service
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Posted 3 months ago
Karolina was amazing! Helped with my query so quick, thanks! x
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Posted 3 months ago
Karolina was so quick to handle my questions about an order and she was also very kind. I felt at ease and no frustration.
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Posted 3 months ago
Rachel was super helpful with my case! Kind and quick!
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Posted 3 months ago
Julie was brilliant on web chat! My order hasn’t arrived due to Royal Mail issues and she was so helpful! Thank you Julie! Lois
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Posted 3 months ago
I had an issue with setting up my premium delivery and had to pay for full delivery on my order but Julie was every so helpful and solved this the following day and refunded me my delivery fee, also explaining what happened. Great company
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Posted 3 months ago
Club L London is rated 4.0 based on 1,494 reviews