Club L London Reviews

Name: Club L London
Rating: 4.00

4.0 Rating 1,491 Reviews

76 %

of reviewers recommend Club L London

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Metrics

4.0

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There dresses are amazing 👌fast service on delivery”

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Posted 1 year ago

“Easy to order and return if needed. Products are always good quality fabric and very flattering.”

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Posted 1 year ago

“Good quality for the price of the dress, would recommend.”

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Posted 1 year ago

“Easy to use website and fast international shipping. Nice quality clothes for the price. I would like to suggest visible reviews on styles as I ordered a 14, but in the style could have done with a 12. Luckily sold to a friend and repurchased correct size. So customer reviews on the item page would be helpful. Also 14 return policy when ordering internationally makes it virtually impossible to return.”

Helpful Report

Posted 1 year ago

“SCAM I must express my deep dissatisfaction with the recent experience I've had with Club L London. I placed a significant order for multiple outfits, and it pains me to say that I feel I've been scammed out of £200. I carefully selected the items, anticipating a seamless shopping experience, and ensured that I followed all return policies to the letter. I returned all items except for one, which I intended to keep. These items were returned in the same pristine condition in which they arrived, without a single mark or blemish. The quality of the products should speak for themselves, yet I was met with a shockingly unjust refund denial for two of the items. What troubles me further is the basis upon which my refund request was denied. I have been informed that the denial is due to alleged markings on the items that are not visible in the photos provided from them. This is not only unacceptable but also deeply concerning. I can assure you that there were no markings on the returned items, visible or otherwise. It is alarming to think that such unjust denials are tarnishing the reputation of a brand that many customers, including myself, have trusted. I sincerely hoped that Club L London can rectify this situation promptly and demonstrate the commitment to customer satisfaction that I had previously believed in, however I’ve received no such response or solution. Please be warned of there tactics of refusing refunds to gain customers money. This is just one of many reviews that have reported them of doing this. AVOID THIS COMPANY IF YOU POTENTIALLY WISH TO RETURN THE ITEM.”

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Posted 1 year ago

“Said I’d washed the dress so wouldn’t accept the return even though tag was still in place and untampered with and I had not washed it! Disgusting service.”

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Posted 1 year ago

“BEWARE of not getting your refund back. I've been waiting for a month to get my refund back and all i get is the run around from Club L London reps. The manager doesn't even want to talk to you and help you resolve the problem. Its Beyond ridiculous and i had to reach out to my credit card provider to file a dispute claim. IT's been an awful headache and i don't wish this on anyone. Save yourself the drama and DO NOT ORDER FROM THEM!”

Helpful Report

Posted 1 year ago

“All products arrived safely and in great timing, dresses ordered for bridesmaids to try and they love the quality of each of the styles now to decide which one”

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Posted 1 year ago

“The dress was lovely - delivery was fast. I have enjoyed it (although it’s been tricky in the past) the service has improved!”

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Posted 1 year ago

“I pay for next day delivery yearly but twice out of three deliveries Haven’t come for 2/5 days takes ages for refunds and nobody to contact”

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Posted 1 year ago

“It’s a beautiful dress with a very good fabric. I love it ♥️”

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Posted 1 year ago

“This is one of my first negative reviews I’ve ever written (as a 28-year-old) but I’m hoping to save someone else the pain. Especially all the gals from Aus and NZ. I ordered a blazer dress. I paid $30 shipping to Australia. The dress arrived and was actually a top. I work in business so I would’ve kept it for work but I was so disappointed as it felt and looked incredibly cheap. The metal hooks (buttons) down the front weren’t stitched on properly and were falling off. For a blazer priced at $170 I do feel there should be a certain standard adhered to. Their online chat person was really unhelpful. I ended up having to pay another $30 to return the dress. So $60 total in shipping fees for an overpriced low quality piece of clothing is absolutely ridiculous. Instead of the company reaching out about a refund I then had to follow up with them, this was after over a month of no communication. Still waiting for my refund as we speak. I will never purchase anything from here again and I would not recommend it to anyone. If you’re from Australia and NZ I would avoid purely based just on the shipping costs, the risk of needing to return and the poor customer service. It’s not worth it.”

Helpful Report

Posted 1 year ago

“I was very dissatisfied with my order and my customer service experience. The hassle is not worth the price point nor the quality of the clothing. I would not recommend them to anyone.”

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Posted 1 year ago

“Terrible quality products and customer service. Dress purchased for a wedding at the last moment. Upon arrival the dress was ripped. I photographed the dress and managed to secure the tear with a safety pin and change in hair style. For £120 I felt it was a poor quality product and sent this back. I later received an email stating ‘ Hi’ no acknowledgment of my name and of a very accusatory tone refusing to provide a refund. Avoid if possible. Even if you’re desperate like I was.”

Club L London 1 star review on 13th September 2023

Helpful Report

Posted 1 year ago

“I have bought two dresses from here in the past, both have only been worn once. One to a wedding And one to a christening. On Both dresses the material has wrecked, become loose and out of shape. Club l londom refuse to give a refund , discount , repair or replace I think this is very unfair as the prices of the dress is very expensive and should definitely be better quality”

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Posted 1 year ago

“Horrible Company and terrible customer service. I purchase a $160 dress for my daughter’s wedding in June & had to pay for shipping. Dress was poorly made and did not fit. Had to pay to return it through their portal & take to USPS who gave me a tracking #. It was returned 2 days after I received it. I Tracked the merchandise and it was picked up by their shipping agent. I have not received email confirmation from Club London that they received my return or a refund and it has been 8 weeks. I have emailed them countless times to no avail. I am now involving my credit card company to contest the charges. Fair warning, DO NOT BUY FROM CLUB LONDON!!! They will rip you off!!”

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Posted 1 year ago

“The clothes were cheaply made they were not cut to size and I'm having a hard time trying to return there's no real way of getting in contact with them for a return label you had to go so terrible don't work in there.”

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Posted 1 year ago

“Ordered a blazer but in different colours. The cream one I wore out to an event and it was absolutely fine, perfect, loved it. But then when I came to wear the black one, although it was months after I purchased it, I came to realise that the item was defective and made incorrectly. The hooks used on the black one are noticeably smaller, thinner and shorter meaning that when I put it on, it would pop open and my boobs and nipples would be fully out on display. I sent clear photos of both blazers where you can clearly see the size difference of the hooks, regardless of when I purchased it, it shouldn't matter, I paid £75 for an item that was unwearable from the beginning. Club L are refusing to give me a full refund, which is just disgusting and awful customer service.. I have spent ££££s with them but they wont be getting my money anymore.”

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Posted 1 year ago

“I was sent a dress with STAINS!! Tried to contact customer service for a refund but only receive AUTOMATED messages and there is NO PHONE number to call. This is very frustrating after spending hundreds. I will NEVER use this company again.”

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Posted 1 year ago

“AVOID! Customer service awful, there was a zero star option I would choose it.”

Helpful Report

Posted 1 year ago

Club L London is rated 4.0 based on 1,491 reviews