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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Club london has incredible quality clothing! They ship fast and the clothes look amazing!
Helpful Report
Posted 2 years ago
DO NOT BUY FROM THIS SITE!! I wish I had read the reviews prior to purchasing a $230 dress. I returned the dress for a refund to only now be waiting over a month for a refund and this is from the day they received it back. Numerous emails have been sent and I am yet to have any clarification as to when my money will be refunded. I can’t find a contact number to call them on. They have essentially stolen from me this needs to be investigated!!!!
Helpful Report
Posted 2 years ago
STOP…. DO NOT BUY FROM THIS SITE!! I wish I had read the reviews prior to purchasing a $230 dress. I returned the dress for a refund to only now be waiting over a month for a refund and this is from the day they received it back. Numerous emails have been sent and I am yet to have any clarification as to when my money will be refunded. I can’t find a contact number to call them on. They have essentially stolen from me this needs to be investigated!!!!
Helpful Report
Posted 2 years ago
I think that Club L London returns process should be investigated by its relevant country's consumer regulatory department. When you buy an item you have to pay for express shipping of $30 AUD and pay another almost $30 AUD to return a faulty item. Plus the cost of the dress another $170 AUD that cannot be used. If you do end up receiving a refund you still lose approx $60 AUD for shipping with no product... Seriously how is this ok? That's fraud and absolute poor poor customer service for the average consumers struggling to pay for clothing they work so hard for. Shame on you Club L London. Absolute rip off and no care for the consumer. App I hope your appalling systems and processors are audited.
Helpful Report
Posted 2 years ago
I received a dirty bodysuit, i tried to contact them it pratically impossible because i'm living in Canada. DO NOT ORDER...
Club L London 1 star review on 21st February 2022
Helpful Report
Posted 2 years ago
My first order went great. My second order for FOUR dresses showed up opened and missing TWO dresses. I refused the DHL shipment. I have emailed 10 times and filed a claim with PAYPAL . Still no dresses and NO REFUND. They are horrible.
Helpful Report
Posted 2 years ago
Terrible customer service! As I returned 2 dresses which are cost $500 and I still haven’t got any email and refund! Very bad service. I paid when I wanted To buy a dress and it took my money for 2 seconds but when I need my money back it takes forever! I’m so upset with this brand.
Helpful Report
Posted 2 years ago
Terrible return process. I ordered a dress that was larger than expected. Originally I wanted to exchange it, but due to the terrible customer service and numerous automated responses. I had to buy another dress. I spent $100 on this dress and just wanted a refund after going back in forth with no actual response from a human. The online return portal only works if you're based in the UK.
Helpful Report
Posted 2 years ago
Returned a dress in November and still waiting for a refund of £96.99. Have emailed numerous times - no response. Have twitted - no response. Have DM'ed on insta - no response. Having to raise a fraud dispute and complaint to the Ombudsman, and eventually looking to take legal recovery action... So silly!
Helpful Report
Posted 2 years ago
DO NOT ORDER IF YOU ARE NOT LOCATD IN THE UK. RETURNS ARE A TOTAL NIGHTMARE. THEIR CUSTOMER SERVICE REPS THINK THAT IF THEY CALL YOU BABE, YOU WON'T MIND THEIR AWFUL RETURN POLICY
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Posted 2 years ago
I returned 3 dresses to them in back December, paid $25 bucks for shipping and nothing... Emailed them twice, no response. They were supposed to refund me for almost $300!!! Scammers.
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Posted 2 years ago
listen to these horrible reviews they are all true!!!!!!
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Posted 2 years ago
I can’t believe these horrible reviews!! I ordered a dress and it was stunning but I’ve put a little weight on and it didn’t fit , sent it back and I actually sealed it up without putting the return form in ! I messaged them , they got straight back and refund was there 3 days later !!!! Absolutely no hassle whatsoever so thank you club L !!! Have re-ordered ! Girls please don’t believe the reviews judge for yourself . Lisa xx
Helpful Report
Posted 2 years ago
If I could give 0 stars I would horrendous customer service they refuse to refund you offer any kind of discount or replacement honestly girls save your money and stick to oh Polly it’s not worth the hassle of emailing back and forth to these incompetent swines
Club L London 1 star review on 6th February 2022
Helpful Report
Posted 2 years ago
I had ordered on two separate orders the same dress, one came and the other didn't. When I emailed them they said they'd investigate it and its now been four months and I still have not recieved a refund, Sophie Bain was supposed to be in contact but has made no such efforts. £150 is a lot of money to lose so now I'm having to get my solicitor to email them and contact the ombudsman.
Helpful Report
Posted 2 years ago
Well i am not surprised to find reviews like this! I ordered a dress it came and it had already been worn I contacted them and they said send back and we will send out a new one so I did they never sent out a new dress they then sent refund which still is not in my bank 11 days later…. Told me to re purschase the dress which I did and when It came it was the same worn dress that I had sent back how un professional is this company disgusting… I have asked them to send me another refund and that are continuing to ignore my messages do not order from this place I will be taking this matter further as I am £120 down!!!
Helpful Report
Posted 2 years ago
really poor quality dresses. Sent me a dress that was completely destroyed along the zipper and refused refund. paypal would not back me up either. DO NOT ORDER THIS TRASH. Way to expensive for poor quality!!
Helpful Report
Posted 2 years ago
My dress was due to be delivered today I waited in all day took a day off work and it did not arrive. Royal Mail was supposed to deliver trying to Track No update. Ref No: WU 606160421/GB PLEASE CAN YOU ADVISE SANDRA EKE 1 Ramillies Road DA159JA
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Posted 3 years ago
The worst shopping experience I’ve ever had. I received the dress in a very bad condition and quality it was torn. I emailed them about what I received and asking them to send me a return label since the portal is giving me two options and both options is paying $20.05 for return and I would not pay that amount because it’s their fault not mine I’ve been contacting them since more than a week now and they are not helpful at all. Keep saying yes please return and follow our portal instructions which I already did I followed the instructions and I took pictures and emailed them and I also screen recording what Im doing to get to the final step of return and they kept saying same thing( yes please return) I will be sharing some photos of the gown I received.
Club L London 1 star review on 1st February 2022 Club L London 1 star review on 1st February 2022 Club L London 1 star review on 1st February 2022
Helpful Report
Posted 3 years ago
Customer service is disgusting. Sent two dresses back which were sent using mail tracking and still not received a refund despite showing received around a month ago. Try emailing customer services and they send out a form to report missing items which must be completed within 48 hours. This is done from my end then a week later still nothing back from them
Helpful Report
Posted 3 years ago
Club L London is rated 4.0 based on 1,491 reviews