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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
I ordered a white maternity dress as next day delivery for baby shower but it never arrived on time. When it arrived two days later, there was a massive hole on side of the dress. I emailed the customer service and was asked to send picture is the dress with tags which I did but still haven’t heard back from them. Very disappointed with the whole service and poor quality of the dress.
Club L London 1 star review on 2nd July 2022
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Posted 2 years ago
Great quality dress for a great price and fast delivery!
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Posted 2 years ago
A dress that was sent as damaged and not even tried by my daughter was sent back to us when we tried to return it and my money not returned. Check every item you receive even if you don’t try it on. Shocking customer service.
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Posted 2 years ago
amazing quality, easy return process
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Posted 2 years ago
Ordered a couple of tops and quality was awful so I returned and got a store credit instead of a refund when I asked for a refund. Ordered a dress, it came with marks all over it so returned again asking for a refund as hadn’t tried the dress on… got store credit for half of the amount I was due and still waiting for a response as to why. Customer service is awful and so is the quality of clothing. Do not recommend!
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Posted 2 years ago
Super flattering clothing, amazing material and always arrives on time. By far, one of my favourite online shops xox
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Posted 2 years ago
I order some dress but it wasn't fits nicely on me so I send them back it's over a month now I did not receive my money up to now
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Posted 2 years ago
Dress came within 3 days off ordering. Bought for my friends wedding and absolutely love it. Very flattering on my mum tum.
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Posted 2 years ago
Always the best quality clothing, so happy with al my purchases from club London. From gorgeous dresses to swimwear!
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Posted 2 years ago
absolutely in love with my dress. so so flattering and hugs all the right places!!! delivery was a day later than asked for (ordered friday for saturday delivery but came on sunday) but no faults on the gold dress. the blue one came with a couple of snags on the side, but returned very easily so not a problem
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Posted 2 years ago
I’ve emailed ClubL several times now and they’ve choose to ignore me so..... I will never order from here again. I loved ClubL dresses but this time ruined my whole night as the button holes was obviously to big for the button and kept popping open all night. Bad communication ClubL very very disappointed.
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Posted 2 years ago
Perfect dress! Good quality, great sizing and looks amazing thank you !
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Posted 2 years ago
The clothes are good quality, but I wasn’t impressed with them making me pay express shipping. They stated on their website regular shipping was available but for me automatically it was express and there was no other method. That I didn’t like at all very disappointed
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Posted 2 years ago
The dresses were lovely, very flattering and well made! For delivery I opted for 24 hour delivery however it took an extra day which was a little disappointing when you're paying extra to ensure it gets here quickly, so thankfully I liked them!
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Posted 2 years ago
Ordered Monday night, paid for next day delivery.. arriving Thursday. How does that work? Prom is Wednesday so totally missed it. My daughter had a last minute change of mind from original dress, although irrelevant as should be here when paid to be!!!
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Posted 2 years ago
Looks great! Love my purchases
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Posted 2 years ago
Fast delivery and good quality
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Posted 2 years ago
Always my go to for amazing high quality dresses! I am a regular customer and always come back for any occasion, now I am shopping for my graduation my first order placed was here and I can’t wait to try all the dresses on ❤️
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Posted 2 years ago
My daughter had an accident where her foot was crushed back in February and didn’t know if she’d make the prom, so after the operation to pin it together and now recovering your dress made her feel a million dollars and she forgot about the boot ! Thank you for the beautiful dress 🥰🥰 both girls had so many compliments .. xx
Club L London 5 star review on 28th June 2022
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Posted 2 years ago
Quick delivery and fab website
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews