Club L London Reviews

Name: Club L London
Rating: 4.01

4.0 Rating 1,486 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

Club L London 5 star review on 30th March 2024

Samantha Skinner

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this company. I bought 6 dresses that were never delivered. I’ve contacted the company via email and I have not received an update. I needed a dress for an event and had to buy a dress from another company. Club L London customer service was horrible. They didn’t address the issue in a timely manner, didn’t provide helpful solutions, and they don’t even have a number to call. I now have to go through my credit card company to dispute the charge.”

Helpful Report

Posted 2 months ago

“I received my order, but it is too small and I needed to exchange it for a larger size. There are also white spots on the dress. I sent an email with attached pictures on the same night that I received the order then I attempted to process a return, but it would cost me $40, even though I only paid $14 for shipping. The same dress I purchased for $165 is now priced at $210 if I want to buy a size bigger. I was extremely disappointed. Not only do I have a dress that is too small despite selecting the correct size according to the provided sizing chart, but if I want to exchange or return it for a larger size, I will have to pay a significantly higher price. This situation is disheartening. their respond to my email was" Unfortunately the exchange rate has increased, which means the item you ordered has also increased in price to reflect this" which part of that respond make sense? Horrible site to shop. DONT SHOP FROM THEM.”

Helpful Report

Posted 2 months ago

“My item arrived late, I paid express shipping (which guaranteed delivery in 2-4 business days). The item did not arrive on time and I was not provided with a refund. Horrible company, would not recommend and I will never purchase from them again based on my bad experience.”

Helpful Report

Posted 2 months ago

“Absolutely beautiful dresses fit perfect , hide a multiple of sins . Material is great quality. As an older lady I can find designs on here that fit and suit me perfectly, making me feel glamorous and elegant . Great delivery and I have returned one item, that was refunded without question .”

Helpful Report

Posted 3 months ago

“Returns are not free and cost me over $40 to ship back an item I bought for $110. Crazy amount - can’t remember the last time I had to pay for a return let alone it be this much money! I won’t be shopping here again since I can only shop online and I’d be worried I won’t like the product”

Helpful Report

Posted 3 months ago

“Nice looking clothes but the minute you need a refund is when they will get difficult. Had a dress that before even wearing was ruined by being ironed according to instructions and had loose threads. Emailed 4th August to request a refund and asked to return item. Followed up mid August they said wait for 2 weeks after receipt. Didn’t hear anything back. Have emailed again 3rd September. Very disappointed to need to chase this and haven’t had this experience with any other companies. 1 month to get a resolution is madness even with needing to send an item back! Poor quality clothing and even worse customer service. Clear they do not want to provide refunds even when warranted.”

Helpful Report

Posted 3 months ago

“Terrible customer service. Couldn’t cancel and order and they charged me two return fees. Ammara was very rude and unhelpful. Corporate greed at its finest.”

Helpful Report

Posted 4 months ago

“These clothes are extremely cheaply made and misleading, not like the pictures. Tried to make a return and the company wants you to pay $40 upfront before they’ll even process any return!! Absolutely ridiculous.”

Helpful Report

Posted 4 months ago

“I bought 2 outfits , a dress and a jumpsuit . The material was below average , its like I bought from a very cheap place while the prices are not cheap its like i couldve paid 20 aed from shein instead of 300+ aed dress . I could have bought a higher quality dress with the same budget from a trusted place. And returning the item is very costly from Uae to the Uk . I am not sure if the customer service will be able to do anything about that . Send me a refund please”

Helpful Report

Posted 5 months ago

“Problem with return! After requesting return label, which is usually straightforward with other companies ( only takes a few seconds to process) its now 5 days Im still waiting for return label to email back to me!!! And refund policy is two weeks only. Horrible company”

Helpful Report

Posted 6 months ago

“This place is awful! After over 30 days of back and forth to return 1 of 2 dresses that was misshaped and disfigured, they tell me it’s too late. Ha! I was like it’s your fault. They prolonged sending the link to return the dress until it was too late. Now I have to pay someone into alter the dress is I wish to use it! Buyer beware. Returns are not friction-free because they will play games with you!”

Helpful Report

Posted 7 months ago

“Awful company. Awful dresses. Avoid! Dress came all creased in a small shein bag and the dress is nothing like the one on the website and total different colour. Also very cheap material. Awful.”

Helpful Report

Posted 7 months ago

“Abbi from the customer service team was great. Fast and quick customer service and stunning dresses.”

Helpful Report

Posted 7 months ago

“SUPER fast delivery Excllent quality and beautiful fit Will definitely buy again !”

Helpful Report

Posted 7 months ago

“I purchased a dress and paid $18 for 3 day shipping. I received my package in 6 days (so late with no shipping refund). What I received was such CHEAP material, the sizing was incorrect - just loose and cheap looking, the color was disgusting - nothing like the photos. In order to return the product, they charge an $18 processing fee and another $18 shipping fee. So I have lost $54 total on this experience. I am appalled and will never order from this site again.”

Helpful Report

Posted 7 months ago

“The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive”

Helpful Report

Posted 7 months ago

“amazing brand, good quality”

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Posted 8 months ago

“Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.”

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Posted 8 months ago

“Club L do excellent quality dresses. Usually offer a discount code and easy returns. Love love love the quality, style and fit of this brand!!”

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Posted 8 months ago

“Club L London is always my go to for nice dresses for any occasion!!! I always feel they fit nice and I feel a million dollars.”

Helpful Report

Posted 8 months ago

Club L London is rated 4.0 based on 1,486 reviews