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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Very happy with the company. First time ordering and I was able to speak with someone to help me with my questions via Live Chat. They were very attentive. I am looking forward to wearing my dresses in the summer for weddings I have coming up :)
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Posted 2 years ago
Delivery was made on-time, website is great, quality of the clothing is brilliant and reasonably priced.
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Posted 2 years ago
Fast deliver, fab quality dress, will defo be ordering again xx
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Posted 2 years ago
DO NOT BUY FROM HERE all the clothes they sent had faults on them including zips pulls, sent them back and they sent store credit because they were in the sale and won’t refund. Customer service is the worst I’ve ever dealt with. The company is so bad so please be aware even if you receive faulty items they will Not refund you!
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Posted 2 years ago
The best quality and you can always guarantee that you know what you will receive.
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Posted 2 years ago
fast and informative delivery, and great price for the amazing quality of the dresses
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Posted 2 years ago
Amazingly fast delivery and return process. Both tracked with tracking info emailed to you for convenience. Great quality items, priced fairly. My only gripe is that my item looks longer in the image online but, even sized up it was quite short. Probably not the retailers fault though as the model could have been tiny but, the image made her look tall, 5ft 9ish (I'm 5ft 4).
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Posted 2 years ago
Good value for money, quality clothing, fast delivery! Couldn’t find a better company with regards to fit expectancy.
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Posted 2 years ago
Service fantastic, dresses amazing quality and excellent price!!
Club L London 5 star review on 14th May 2022
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Posted 2 years ago
Really fast and quick arrival x also amazing quality
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Posted 2 years ago
Quality of the dress is beautiful, sizing was accurate and couldn’t believe how good the price was for such good quality.
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Posted 2 years ago
Recieved the dress with cut on the sleeve. Sent a email about the problem, told me to send pictures. Sent them an email with proof, all the pictures, said I want to return the dress and get a refound. After 3 days still no reply. Sent email again, still no reply.
Club L London 1 star review on 13th May 2022
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Posted 2 years ago
Very fast excellent service and dresses have always been perfect exactly as advertised always my first place i go to when looking for an outfit 😀
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Posted 2 years ago
Quick delivery and true to size but thread on one of the dresses was slightly loose
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Posted 2 years ago
Absolutely appalled by the quality of these dresses. Spent £280 on 3 dresses and all the threads were hanging out and material was flimsy.One dress cost me £150, I tried it on and asked my mum to guess how much I paid for it… she said no more then £40! Delivery was fast but dresses were shocking. My first and last time I order from Club L. The pictures may not look that bad but when you’ve spent £280 I except the dresses to be immaculate.
Club L London 1 star review on 12th May 2022 Club L London 1 star review on 12th May 2022
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Posted 2 years ago
Fits beautifully and quick delivery
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Posted 2 years ago
Very quick delivery
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Posted 2 years ago
Appalled by policy and service. I bought two dresses for an event. 1 I kept and 1 I returned. The one I returned was simply too small and I preferred the other. It was returned after 1 try on with all tags, packaging etc attached. I realised after over a month of waiting that I still hadn't received any confirmation of the return. I checked the tracking and it showed to have been delivered 1 month prior. I contacted customer services to find out what had happened and they came back saying they had received it (but didn't tell me), and that it was returned in "poor condition" so I wouldn't receive the refund ( I thought it was pretty bad that I wasn't made aware of this until asking). Anyway to cut a long story short, I asked for what the damage was because I thought this was impossible from only trying on the item once, and they said it was "covered in dust". They sent a picture which seemed to be a small patch of what looked like dry skin, not dust (it was white for starters). A lot of points could be argued here, like how can they prove the "dust" came from me and not in transit/in their warehouse etc etc. But what I find ridiculous is that it is quite clearly dry skin which has likely got on the dress through trying it on. Which for starters could simply be brushed off but also is a very likely possibility of someone trying on an item. I have eczema and it is easy for my skin to become dry. I have tried on and returned hundreds of items and have never come across anything so ridiculous as a small patch of dry skin being perceived as "damage". They should make it clear on their policy if you have any skin condition/even just a day of dry skin to not try on items as you won't be able to return them. Poor customer service with very little understanding or apology from their side. I have raised this with my bank and consumer rights. Will not be purchasing from here again.
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Posted 2 years ago
Really quick delivery, gorgeous dress and true to size!
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Posted 2 years ago
Swift delivery as promised, affordable dress with beautiful quality for my maternity shoot. Got mu prewedding shoot dress from clublondon too.
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews