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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
First purchase and certainly not my last! Needed a dress for a special occasion and I'm extremly happy with my purchase. A beautiful dress, great quality and received the next day!
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Posted 2 years ago
I have brought from club London multiple times now and had excellent service, speedy delivery and easy return process each time, have recommended to friends and family who has also been super happy with the products they brought, excellent quality and a massive confidence boast when wearing their clothing
Club L London 5 star review on 13th April 2022
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Posted 2 years ago
I’ve ordered from here multiple times and they never miss!! Every bit of clothing I’ve bought fits lovely and is amazing quality. Delivery is also always so fast! I loveeeee club L London :)
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Posted 2 years ago
Terrible customer services. Refuse to refund me even though nowhere on the website states what their response were that sale items are non refundable. Then told I was issued store credit but that’s expired (in less than 4 months!) Horrible company.
Club L London 1 star review on 13th April 2022
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Posted 2 years ago
Quick delivery although ordered it for NDD but didn’t come the following day. Item was really good quality but didn’t suit me so had to return.
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Posted 2 years ago
A bought a beautiful black Bardot dress for my birthday and once I received it it exceeded my expectations! The dress fit perfectly and was so figure flattering. Absolutely love it 😍
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Posted 2 years ago
Good quality
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Posted 2 years ago
Needed a dress for a wedding, I have never used club L before! Ordered, and my dress was here within 24 hours! In love. Great quality, luxury feel & look!!
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Posted 2 years ago
Loved my dress looked unreal!! Got so many compliments ☺️
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Posted 2 years ago
Excellent dresses as always, lovely material and fast delivery
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Posted 2 years ago
Amazing fits perfectly absolutely delighted with it 💜
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Posted 2 years ago
Love my two piece set. So comfy and lovely colour. Very fast delivery, really happy with my purchase!
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Posted 2 years ago
I ordered some clothes from club London, unfortunately they were too small and not what I expected so I wasn't interested in an exchange I wanted a refund. I started the refund process, on February 14th 2022 I received an email stating they received the items. The email stated I should receive an refund within the next 10days. As of today April 11, 2022 I have not received a refund of my $213.99. I have sent several emails as there is no contact number for them. Do not purchase anything from them, they got their items back and my money. I will be reporting them.
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Posted 2 years ago
Great service and delivery was extremely fast!
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Posted 2 years ago
Awful. Dress arrived damaged in two different places. Not what I expected from my first order from this company. £5.99 for a delivery of a damaged dress? I’ll not be ordering again
Club L London 1 star review on 10th April 2022 Club L London 1 star review on 10th April 2022 Club L London 1 star review on 10th April 2022
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Posted 2 years ago
0* Awful awful awful, I spent £100 on a skirt and top as well as paying for next day delivery. Someone hadn’t done their job properly and sent my order out with standard delivery so I had to contact DPD and pay an extra £10 to upgrade it and get it in time for the weekend. Messaged on Facebook and instagram to get fobbed off and told to email customer service, if which is a response time of up to 4 days, how can you run a business is beyond me? Important: I received my order and the material was cheap and tacky, for £100 I was expecting luxury not Primark tat. To top it all off my top BROKE and the button fell off meaning I had to go and buy a whole other outfit and it ruined my day out in Leeds. Disgusted and I will be returning the goods for a full refund and telling everyone I know NEVER to order again from here.
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Posted 2 years ago
The delivery was quick and the brouse fit me better & I like the it but I think the price is too high just for a brouse of that material.
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Posted 2 years ago
Beautiful dress, really quick delivery.
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Posted 2 years ago
Very disappointed Rubbish material and not the same colour It’s smaller than the size ordered It look very cheap and many defects
Club L London 1 star review on 9th April 2022 Club L London 1 star review on 9th April 2022
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Posted 2 years ago
Scam. Would not give me a refund, lost £60. Quality very average for the price you pay. Awful customer service. Do not shop here.
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews