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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Clothes are excellent quality and customer service easy to deal with and very helpful!
Helpful Report
Posted 1 year ago
Dresses are just 20/10, the material is stunning and works with all shapes and sizes
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Posted 1 year ago
It’s amazing style
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Posted 1 year ago
The cream faux fur shawl is soo soft and finished my outfit off perfectly for a ball
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Posted 1 year ago
Excellence customer service Fabulous quality and fit jump suit
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Posted 1 year ago
Beautiful, well made dresses, helped me feel Confident again after having a baby!
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Posted 1 year ago
Beautiful dress true to size looked elegant and sophisticated. Delivery was great too.
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Posted 1 year ago
So happy with my order! This will not be my last order!! Soon again! I cannot wait!
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Posted 1 year ago
I love shopping on Club L London, every dress I’ve bought I’ve had to buy a smaller size which makes me feel so great about my body as I hate shopping and always have to buy a size 14/16 but for club london I can fit into a size 12. I will always buy from club london because of this
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Posted 1 year ago
Fast delivery, good price for quality item, comfy dress 10/10 !
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Posted 1 year ago
Fast delivery, good quality dresses every time. Sizing transparent on website stated bigger sizing so recommendation to size down was really helpful. This particular dress was in the bump friendly section so will be able to make use both now during pregnancy and after pregnancy! love!
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Posted 1 year ago
I've ordered a number of dresses & jumpsuits from Club L London and I've found the fitting to be so flattering! I get asked all the time where I get my outfits from. The quality is amazing, I'll never go elsewhere if I need something gorgeous to wear for a special event! ✨️
Club L London 5 star review on 13th November 2023 Club L London 5 star review on 13th November 2023 Club L London 5 star review on 13th November 2023
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Posted 1 year ago
Fast delivery and the quality of the dress was excellent
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Posted 1 year ago
Received order quickly and dress fitted perfectly, also price was very reasonable
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Posted 1 year ago
Brilliant quality every time !! This dress was in the sale so also a great price!
Club L London 5 star review on 12th November 2023
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Posted 1 year ago
Great quality, arrives really quickly. Would recommend!
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Posted 1 year ago
We ordered a Jumpsuit on the 16th Oct which came and looked cheap and nasty. We returned immediately and Club L have refused a refund because they say its been worn. It was never worn beyond trying on the garment. They sent us photo's of a grey material showing white marks, the item we have is black ! They have now returned the item and no surprise, not a single mark. According to them, they use a "special" machine identifies marks on the crotch! nonsense and if it is correct, how do i know that it hasn't been tried on before and returned? As a consumer we don't have access to the same "special" detectors when inspecting our deliveries. It is an absolute scam and appalling behaviour for what is meant to be a reputable company. They have since offered me a 20% refund by way of a credit note towards something else. I dont want a damn discount code, I want my money back, I have sent them a video of the item (the returned item) which clearly shows no marks on the BLACK item. There may be marks on their GREY item but that isn't what I returned. The team simply don't listen, the service is awful and I am now having to waste time with the ombudsman. Stay away and buy from someone more trustworthy.
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Posted 1 year ago
Great quality material and very flattering for the price, especially for the maternity section.
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Posted 1 year ago
Really great quality dresses made for all age groups.
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Posted 1 year ago
Great quality dresses and fast delivery
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Posted 1 year ago
Club L London is rated 4.0 based on 1,491 reviews