Club L London Reviews

Name: Club L London
Rating: 4.00

4.0 Rating 1,491 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress in October, saving for my hen party. Tried the dress on when arrived, all was ok. Put it on to go out in, within an hour of being out the zip failed, leaving me mortified and having to go and get changed. Complained to them and keep getting told they won’t refund as outside of the 14 days and tags have been removed. They haven’t offered to repair, or replace the item either. Now are ignoring my emails. Under the consumer rights act, I should be offered a repair or replacement for an item under 6 months old. So now I am left with a broken dress that cannot be worn again and £150 out of pocket which adds insult to injury. There customer service staff couldn’t care less”

Helpful Report

Posted 3 years ago

“I ordered two different sizes in each item trying to send them back Qr code does not work not contact number. There email services is really bad! They don't respond and by the time they do they say its to late!! Ridiculous”

Helpful Report

Posted 3 years ago

“DO NOT BUY. If there was an option to leave 0 stars I would. Horrendous customer service and ability to process correct refunds. Ordered two dresses in November. Did not even try the dresses on, returned in original packaging on time and still yet to receive refund. They have emailed 2 months later and said refund will not be processed as it 'smells'. Absolute scam!”

Helpful Report

Posted 3 years ago

“Still waiting on a refund, and by the looks of these reviews, so is everyone else. They don’t seem to like responding to emails either and usually every company puts the CEO’s contact details online I’m not surprised Katie Randev held them back for this very reason. The customer service is beyond a joke.”

Helpful Report

Posted 3 years ago

“Horrible company i ordered a dress two weeks ago with express shipping only for it to come 2 weeks later. when the dress arrived it had obviously been worn before because it smelt like pure BO and had pits stain under the arm i have emailed then and i still have no response i wish i had read reviews before i bought the dress!!!”

Helpful Report

Posted 3 years ago

“very bad customer service, I'm already waiting 3 months for my money back from the product I sent back the same day, reply to email CL you need to be more responsible, I have completed all your requests twice !!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Awful experience. Tried to return something and they would not accept. Customer service does not respond to your emails. Really horrible company to deal with if you need to return anything at all. I would not deal with them ever again.”

Helpful Report

Posted 3 years ago

“Do not but from this company. I ordered a $250 dress for my birthday that is beautiful but unfortunately too short. I've tried to contract customer services multiples times to get a refund and no reply. I would leave 0 stars if I could DO NOT BUY!! Scammers”

Helpful Report

Posted 3 years ago

“No refund made! Awaiting for my refund since November. They’ve sent a wrong item as per the below pic.!”

Club L London 1 star review on 18th January 2022

Helpful Report

Posted 3 years ago

“Ordered 2 dresses December returned 17th December still no return! Can’t get any answers from them Absolute joke! Don’t order”

Helpful Report

Posted 3 years ago

“Awful company Do NOT BUY ANYTHING OFF THESE ROBBING B******* !!!! I got myself 2 dresses over the Christmas period ordered at the very start of December sent them both back and Iv still had no refund and I can’t get in touch with anyone so Iv basically been scammed next step treading standards this company needs closing down”

Helpful Report

Posted 3 years ago

“I’m having the same problems trying to return a dress that arrived super late, on top of all that the return process is ridiculous. I have spent almost $40 us cash just to return a dress I didn’t even wear. As well as the cost of the dress $80 I’m still waiting for my money back smh”

Helpful Report

Posted 3 years ago

“As per almost all reviews here, I ordered a dress that was meant to arrive for New Year’s Eve on a pre order. Obviously they didn’t send it to me so I emailed numerous times asking them to cancel my order as I no longer wanted the dress b it they never responded. They finally sent it to me 2 days ago which is absolutely useless so I used the order number to try to return it and the order that comes up is from before new year when I initially ordered them and it won’t let me click to return them. Over £100 waiting to come out of my bank and their responses are all automated responses which doesn’t help at all. Seriously avoid this company!!”

Helpful Report

Posted 3 years ago

“Poor customer service Returned two dresses (£45 and £50 after keeping two) They refunded me for one only £45 Not sure how you can be so incompetent to be honest Trying to get in touch with anybody is impossible. Club London please resolve this!!!”

Helpful Report

Posted 3 years ago

“Cannot get in touch with them for any help with returns or anything. When you do get an email it’s generic and a hold email. No contact number or way to try to resolve. Clothes are lovely but any issues with the order I found it really hard to resolve!”

Helpful Report

Posted 3 years ago

“Club L London have poor customer service and displayed an item that was sold very expensive but was poor quality. They also sent a QR code returns label that was not accepted at Royal Mail post office. They have failed to respond to emails about the difficulty experienced in returning the item. They have a very poor service I would avoid buying anything from this company if you work hard for your money, they are terrible!”

Helpful Report

Posted 3 years ago

“Item was worn once and washed following instructions on garment lable. Fabric has gone bobbly and seem has come apart in 3 place not what you expect from a £50 dress. Emailed Club L who will not refund as if has been worn. Even though item is clearly not fit for purpose.”

Helpful Report

Posted 3 years ago

“Although one dress out of 6 orders was nice and I kept some orders as getting a refund or response from this company is like getting blood from a stone! I will never use them again”

Helpful Report

Posted 3 years ago

“Haven’t had a refund blocked me on social media no response to emails scam company!!!”

Helpful Report

Posted 3 years ago

“Ordered 2 Dresses from this company, 1 was not what it looked like in the images so returned to them on the 22nd November, didn't hear any confirmation that they received my return so chased on the 5th December and sent them a copy of proof of my return. The responses I am receiving are robotic and not helpful at all, I sent my last email over 7 days ago and chased them yesterday for a response to be sent an automated response telling me to 'be patient and that they are busy'- DO NOT ORDER FROM HERE, as I can se from the below trail that I'm not the only one owed a refund”

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,491 reviews