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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Stunning dress, beautiful fit, absolutely in love ❤️
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Posted 1 year ago
Fast delivery
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Posted 1 year ago
The outfit is beautiful. The delivery didn’t come on time, however club London dealt with my delivery refund quickly and were more than apologetic.
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Posted 1 year ago
Fastest delivery ever! Product also 10/10 for quality and fit. Really happy.
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Posted 1 year ago
I hardly ever return anything as everything fits so fabulously.
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Posted 1 year ago
Was kept updated on order and timely delivery. Very happy with my dress. Good quality and looks amazing
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Posted 1 year ago
Returning customer….love this website! High quality clothing every time. I’ve bought several dresses, leggings and bodysuits over the years and the quality has not diminished. Quick deliveries and great customer service.
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Posted 1 year ago
I have a wedding in January so brought a dress from Club L London. The dress fits like a glove. The website is so easy to order from. The price I paid was remarkable for the quality of the dress. I have returned a item before and the process was easy and fast. Would definitely order again
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Posted 1 year ago
The dress is great quality and looks good on.
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Posted 1 year ago
Be careful shopping here if you are making a couple of purchases and may need to return. Only recommended if you’re 100% sure on your purchase. I am an avid online shopper and always check out the return policy etc before my first time shop. I didn’t check reviews which was my mistake as you’d expect a company to comply to their own policies. This isn’t the fact with Club L. I bought 2 dresses knowing I would keep my favourite one for an event and return the other. I was shocked when I received an email to say they cannot accept my return as there was 1 hair on the inside of the dress and some ‘dust’. I received the item back and couldn’t see any dust on the dress but did find the 1 single hair, this may have fallen from my head while trying on or maybe came from their ‘inspectors’ head, who knows. I must say I have never had such an experience with any shop before. I receive multiple parcels a week from asos etc and they always adhere to their own return policy and have great customer service so would recommend shopping elsewhere. Personally I wouldn’t shop here again and I will be reporting them to trading standards as there is nothing about ‘hair’ or ‘dust’ in their return policy. Most likely as it does not affect the garment and you could simply shake the item and neither would be there anymore. I read reviews after my experience and do recommend others report to trading standards too so they can take action on this.
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Posted 1 year ago
Love the dresses. They fit perfectly. I cannot wait for New Years Eve as I will be wearing both dresses. I was going to send one back but they both look amazing 🤩 Only get my dresses from here as I know the fit and style suits me 😊. I have no pictures for New Year’s Eve yet. Hopefully I’ll get a chance to upload them
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Posted 1 year ago
item came in first also love the quality of the dress
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Posted 1 year ago
I always order a new dress from here every New Year’s Eve! This New Year’s Eve I was looking for a ball gown type of dress to wear for an event and I honestly could not be happier with how many there was to choose from! I honestly could’ve bought them all! 😍 I ended up buying the black Florencia sweetheart neck maxi dress and it’s absolutely stunning!
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Posted 1 year ago
I have this dress in every colour, fits perfect. Always comes in no time too!
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Posted 1 year ago
3 f’s from me ! Fantastic easy ordering, fantastically fast delivery and Fantastic quality
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Posted 1 year ago
Great service, loved the Dress, good quality.
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Posted 1 year ago
Dress was perfect. Comfortable, good quality and flattering! Wouldn’t believe it for the price. It also arrived very quickly in 2 days. My go to for black tie events!
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Posted 1 year ago
My Club L London experience was amazing! Friendly customer service, great price for the quality and fast delivery.
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Posted 1 year ago
The dress is soo fabulous and wonderful quality! Fast delivery and great email communication 🙏🏼✨. Already third time I ordered and definitely not the last one, highly recommended
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Posted 1 year ago
As always, all 3 dresses are great quality and super flattering!
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Posted 1 year ago
Club L London is rated 4.0 based on 1,491 reviews