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Club L London Reviews

4.0 Rating 1,498 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,498 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
I’ve spent close to $1000 and the order never arrived. They are fraud. Will not work with customers concern if your oder is missing.
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Posted 1 year ago
Dresses are always good quality
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Posted 1 year ago
Ordered multiple dresses, kept one and sent the rest back. I then received an email to say that one of the dresses I returned didn’t meet their returns policy as there was a ‘mark’on it. I found it very strange when I realised what dress was returned as it was the only dress I never tried on. After looking at the full dress it became apartment that there wasn’t a single mark on the dress and in fact nothing wrong with it. After emailing multiple times and sending multiple pictures of the full dress showing not a mark on it I’ve still been told they can’t do anything about it. Never had a bad experience with this website before but after this I certainly won’t be ordering again, very disappointing as I absolutely loved the dress I kept and have loved previous items before. I would advise anyone else thinking of ordering from this website to think twice, as y returns policy isn’t as described.
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Posted 1 year ago
Bought off shoulder maxi velvet dress. Absolutely beautiful. Well made, very heavy velvet, perfect fit. Delivered on time. Would highly recommend this company. I gave since ordered 4 more dresses so impressed.
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Posted 1 year ago
Very quick delivery, arriving in plenty of time for an event. Items were lovely, good quality for the price. Had a lot of lovely comments about my dress. Returns easy via the website.
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Posted 1 year ago
Club L is always my go to for special occasions. Items always arrive on time and great quality.
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Posted 1 year ago
Fast delivery. great product quality
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Posted 1 year ago
Stunning dress, beautiful fit, absolutely in love ❤️
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Posted 1 year ago
Fast delivery
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Posted 1 year ago
The outfit is beautiful. The delivery didn’t come on time, however club London dealt with my delivery refund quickly and were more than apologetic.
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Posted 1 year ago
Fastest delivery ever! Product also 10/10 for quality and fit. Really happy.
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Posted 1 year ago
I hardly ever return anything as everything fits so fabulously.
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Posted 1 year ago
Was kept updated on order and timely delivery. Very happy with my dress. Good quality and looks amazing
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Posted 1 year ago
Returning customer….love this website! High quality clothing every time. I’ve bought several dresses, leggings and bodysuits over the years and the quality has not diminished. Quick deliveries and great customer service.
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Posted 1 year ago
I have a wedding in January so brought a dress from Club L London. The dress fits like a glove. The website is so easy to order from. The price I paid was remarkable for the quality of the dress. I have returned a item before and the process was easy and fast. Would definitely order again
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Posted 1 year ago
The dress is great quality and looks good on.
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Posted 1 year ago
Be careful shopping here if you are making a couple of purchases and may need to return. Only recommended if you’re 100% sure on your purchase. I am an avid online shopper and always check out the return policy etc before my first time shop. I didn’t check reviews which was my mistake as you’d expect a company to comply to their own policies. This isn’t the fact with Club L. I bought 2 dresses knowing I would keep my favourite one for an event and return the other. I was shocked when I received an email to say they cannot accept my return as there was 1 hair on the inside of the dress and some ‘dust’. I received the item back and couldn’t see any dust on the dress but did find the 1 single hair, this may have fallen from my head while trying on or maybe came from their ‘inspectors’ head, who knows. I must say I have never had such an experience with any shop before. I receive multiple parcels a week from asos etc and they always adhere to their own return policy and have great customer service so would recommend shopping elsewhere. Personally I wouldn’t shop here again and I will be reporting them to trading standards as there is nothing about ‘hair’ or ‘dust’ in their return policy. Most likely as it does not affect the garment and you could simply shake the item and neither would be there anymore. I read reviews after my experience and do recommend others report to trading standards too so they can take action on this.
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Posted 1 year ago
Love the dresses. They fit perfectly. I cannot wait for New Years Eve as I will be wearing both dresses. I was going to send one back but they both look amazing 🤩 Only get my dresses from here as I know the fit and style suits me 😊. I have no pictures for New Year’s Eve yet. Hopefully I’ll get a chance to upload them
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Posted 1 year ago
item came in first also love the quality of the dress
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Posted 1 year ago
I always order a new dress from here every New Year’s Eve! This New Year’s Eve I was looking for a ball gown type of dress to wear for an event and I honestly could not be happier with how many there was to choose from! I honestly could’ve bought them all! 😍 I ended up buying the black Florencia sweetheart neck maxi dress and it’s absolutely stunning!
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Posted 1 year ago
Club L London is rated 4.0 based on 1,498 reviews