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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Great quality!
Helpful Report
Posted 2 years ago
The quality of the dresses are amazing, I love how the length is shorter at the front so you can walk and how the pink dresses were double layered so you can’t see through them. Would order off the company again, the delivery was quick and on time. The only thing I would change is free delivery over a certain amount e.g over 100 you get free delivery. Other than that, I will be recommending the company to my family and friends.
Club L London 5 star review on 19th March 2022 Club L London 5 star review on 19th March 2022
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Posted 2 years ago
Great styles and quality!
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Posted 2 years ago
Beautiful dresses, fast delivery and amazing quality!
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Posted 2 years ago
Beautiful dress, great quality and true to size. Fast delivery! This is the second dress I've ordered from here and wouldn't go anywhere else now.
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Posted 2 years ago
Fantastic quality, great customer service
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Posted 2 years ago
They’re dresses and jumpsuits are beautiful!
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Posted 2 years ago
Lovely designs but clothes come up much bigger and baggier.
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Posted 2 years ago
True to size, amazing fit. Overall good quality apart from one little bit of thread under the arm was sticking out but easily sorted.
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Posted 2 years ago
Very happy with my dress, true to size and good quality. Looks amazing, highly recommended.
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Posted 2 years ago
Quality is always amazing
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Posted 2 years ago
I love the ease of the website and the choice. I adore the speed of the delivery and the quality of the items received. The confidence I feel knowing the outfit fits well and looks good. Since finding this website I can't seem to leave it alone. Its definitely worth a look for anyone new out there that hasn't taken the plunge yet.
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Posted 2 years ago
Swimsuit faded after one hour numerous emails and photos sent. reply not a fault absolute dissatisfaction do not buy here
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Posted 2 years ago
DO NOT BUY FROM THIS SITE.....READ THE REVIEWS!!!!! I have left two reviews previously regarding a credit that I have been waiting to receive. I can confirm that after 5 weeks and emailing them EVERY SINGLE DAY we have just received our refund. But after paying $30 for delivery, that is okay I get that but then having to pay another $30 to return, which is not justifiable that leaves me out of pocket $60..... NEVER EVER AGAIN. BUYERS PLEASE BE AWARE.....
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Posted 2 years ago
SO BAD looks nothing like site
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Posted 2 years ago
Be careful when buying from this place. Don’t let quick delivery and pretty pictures fool you. The quality is not what it looks in the pictures but the worst is that they don’t refund you if the item is broken and push it on you ‘the item didn’t arrive in a good condition’ oh no surprise! It didn’t arrive in a good condition at my house how would I fix it and get it back to you how you expect. Customer service is shocking. I purchased twice from them, and similar issue every single time. So girls don’t go buying various outfits to try it on as you will might but get your refund!
Helpful Report
Posted 2 years ago
Terrible customer service! Do not trust this company. I emailed several times for help with a return & they took so long to respond that by the time they finally did, i was told it was to late to even exchange my items. Take your business elsewhere.
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Posted 2 years ago
Do not buy from the disgusting website. I ordered a dress and it looks nothing like the photo. The seams, colour and fit are all off on the dress. Will defiantly not be buying from this store again.
Helpful Report
Posted 2 years ago
Bought a dress for almost £50, wore it once for a few hours and the material is now so badly snagged that I could never wear it again. When I requested to be refunded for the poor quality of the product, I was told that the damage was caused by ‘extreme stress, heat or being boil washed’. This is rubbish as the damage was there before it was washed, as I told them. I also asked how sitting at dinner for a few hours could cause ‘extreme stress’, however was not given an answer. I ordered another one at the same time which came ripped and a friend of mine also has a dress from here with the same problem as I complained about - so as much as they like to deny the fact that their products are faulty and made with poor quality material, that’s exactly what the issue is yet they refuse to give refunds. Would have loved to wear the dress again, and when I paid that much for it I definitely expected better quality and to be able to wear it more than once, however it it is now completely unwearable. I would avoid this website at all costs and search elsewhere if you want good quality clothing and decent customer service.
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Posted 2 years ago
Samantha try returning the item and receiving a refund then let me know how you go. Can anyone tell me if they have yet been successful in receiving a refund?
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews