“The person that dealt with my request was very thorough resilient and helpful he had to do a little detective work to find the person that knew how to use the AT pro download link and email it to me,”
“This is a review specifically for client support , i was having a major issue with my account involving updates, new regs, complaince etc. and he sorted it out with great efficiency and ( just as importantly) charm and patience. He is a great example to others.”
“I have been using the cmc trust for a while and overall it is a great experience. My account manager has been brilliant in providing updates on new features and sharing ideas on how to best use the platform.”
“Great platform. A little expensive on some spreads, but made up for by extremely good and rapid execution.
My account manager is unfailingly helpful.”
“my account operator called me after I opened a live account. I appreciated the customer care as I rarely have used a live account although I have many years experience of tinkering with a demo account. (I'm very cautious !) While we was on the call I took the opportunity to ask about the automatic safety on the account if my funding level was breached and was assured that CT do not let customer accounts fall into -ve. Also he explained when I asked about how the account handles dividends. All in all a good experience - top marks to CT”
“Being confused as to why i couldn't begin my trading, the person i spoke to was very patient and helpful when it came to making sure i know how to fix the problem.”
“The technician sorting out why I could not login was clear in his instructions. Helpful in walking me through processes, which led to a positive outcome.”
“It's easy to get someone to attend to you and solve your problems. Their system is easy to use and intuitive, and you don't have to just through hoops to get what you want. The only thing is I don't like that I'd have to wait up to 2 days to their APIs from the support team. What's needed should be available on a separate tab for those who need it, and ignored by those who don't.”
