Coconut Lane Reviews

Name: Coconut Lane
Rating: 2.35

2.4 Rating 72 Reviews

32 %

of reviewers recommend Coconut Lane

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2.4

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Coconut Lane 5 star review on 13th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The laptop cases are made from a material that cracks. The corners cracked within a few weeks of use, resulting in a piece getting into the corner of my laptop and then causing the screen to crack when it was closed. It cost over £500 for the Apple store to repair. I thought it was bad luck so ordered another, only to discover it did the exact same thing – crumbling at the corners. I emailed asking for a refund and a contribution towards the cost of the repair (which I am entitled to, as per the damages section of the Consumers Rights Act). They offered £100 in vouchers (which I obviously didn't want, given their products are not fit for purpose) and then proceeded to claim that the laptop case 'primary purpose' is not to protect the laptop but instead 'are designed with aesthetics in mind'. This is despite their website stating it is 'a super-protective hard-backed' case. The CEO also stated no one else had reported this issue, even though there are similar reviews on Trust Pilot. I am now beginning ADR in the hope of claiming some of this cost back. If a ‘super-protective’ laptop case causes damage to a laptop, it is not fit for purpose and it should be discontinued.”

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Posted 2 years ago

“The audacity to sell sets that promise matching prints but look absolutely nothing alike in colour is literally what this company does. Definitely should have read reviews before buying.”

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Posted 2 years ago

“Super fast delivery - lovely products!”

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Posted 2 years ago

“Ordered my watch strap 20 days ago. Still not sign of delivery!”

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Posted 2 years ago

“worest experience ever ive ordered phone, case laptop case online and it hasn't arrived at all. No one replied to emails there isnt any number to call. very disppointed will never ever order in cocount lane again.”

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Posted 3 years ago

“WISH I'D READ REVIEWS 1ST BEFORE ORDERING!!! ORDERED PERSONALISED PHONE CASE FOR A CHRISTMAS GIFT, WAS SO PLEASED IT CAME IN TIME AND THEN OPENED IT AND COULDNT BE MORE DISAPPOINTED...NO INITIALS ON IT, SO PAID £22 For A BIT OF PLASTIC”

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Posted 3 years ago

“Ordered my mum a personalised dog phone case for Christmas around the first or second week of December. On Monday 20/12/21 I received a dispatch email saying my order was on the way, which I though was a little late despite the 4 day rule of ordering personalised emails. Emailed Coconut Lane customer service and have had no response, and now have no gift for my mum. Won’t be buying anything from here again, I wish I had read the reviews earlier.”

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Posted 3 years ago

“I ordered a personalised phone case with my initial and a heart next to it. It took 3 weeks to come and the printing was incorrect. It was not specified anywhere on the website that symbols cannot be printed. I received a phone case saying H?? which I was very disappointed by. I reached out to customer service about this issue and was responded to by someone called Charlotte. She was very rude and told me that I should have known their machine doesn’t print symbols :/ I will attach screenshots of my experience with a staff member as I am shocked by how disrespectful she was. I have purchased many personalised products before and have never been so appalled. Will definitely not recommend!!”

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Posted 3 years ago

“Bad customer service and the returns policy is a disgrace”

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Posted 3 years ago

“I ordered the matching ‘tan spots’ case and watch strap for my iPhone The watch strap came first (which they only tell you it won’t come at the same time AFTER you’ve paid) So the strap came and it looked kinda pinky… so I thought ok well see what the phone case shows up like Phone case finally arrives and it is tan! So my ‘matching’ set does not match in the slightest! I emailed thinking they’d understand and be sorry for their error but they wernt! They told me that it’s the way it’s printed and that’s that if I want to send it back I can, at my own expense! Not a chance will I be paying that! Shame really because I was going to use them for Christmas presents but not now, they’d of had a fortune off me up until Christmas if they’d of actually sent matching items! So bad that it’s advertised as ‘tan’ when it’s definitely not. Won’t order again, if I could give 0 stars I would.”

Coconut Lane 1 star review on 11th October 2021

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Posted 3 years ago

“Poor quality for the price , and the personalisation looks as if it’s been tippexced on its looks cheap and nasty . Which is a shame as present from my daughter ! Not to mention the first order arrived in an empty bag .”

Coconut Lane 1 star review on 10th July 2021

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Posted 3 years ago

“Very cheap product and extremely overpriced”

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Posted 3 years ago

“Fantastic designs!!!! Really great company, modern and colourful 😊 now I have a fantastic collection of phone covers and I love my new iPad cow cover! I’m always complemented on my matching iMac case and watch strap!!!! 💫🌟✨”

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Posted 3 years ago

“HORRENDOUS NASTY LITTLE COMPANY. AVOID AT ALL COSTS. Customer service is actually an imature little girl that will send you narly emails up to 10pm at night trying to convince you that you-the customer are in the wrong. Photos dont Actually match what they sell and their attitude is simply we do not accept products back. Not even if they made the error themselves. Pip off Britain”

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Posted 3 years ago

“I ordered a collection of matching iPad, mac book, air pot and iPhone cases for my daughters birthday. 3 of the items arrived quickly whilst the iPad case was personalised so I waited a little longer for it to arrive. I was so disappointed when it arrived. It doesn't match at all. The colour is completely different and the size of the print is a much larger scale to the other items and to what is shown online and the iPad case quality is really poor - such a disappointment when the other items are so lovely. I contacted Coconut Lane expecting them to understand my disappointment. Unfortunately they just keep telling me that the case is printed differently and despite the website showing the items as matching and them encouraging you to buy matching items, they do not match. Coconut Lane are now trying to say that despite mis selling items and falsely advertising them that I need to pay to return the items. I don't feel I should be out of pocket when I am not at fault.”

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Posted 3 years ago

“DO NOT BUY THE IPAD CASE!!!! It is so poorly made! The case looks and feels cheap. It is not secure for the iPad! The velcro comes undone and the £1600 iPad almost falls out! The case “securing” covers half the iPad screen including the camera so makes the iPad unusable! Avoid at all costs! Waste of money! Not sold fit for purpose!! Then they try to scam you and refuse to refund when you complain about their faulty case! Reporting to trading standards!”

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Posted 4 years ago

“TERRIBLE CUSTOMER SERVICE DO NOT BUY FROM THIS COMPANY”

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Posted 4 years ago

“Ordered a phone case which looked lovely online, when it arrived was very poor quality and honestly looked cheap and tacky. Refused refund also. Do not buy from this company, products are cheap looking!”

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Posted 4 years ago

“DONT ORDER. I would give half a star if I could. I bought the rose gold mac bundle as a bday present to myself. I'm super disappointed in the product quality, especially for the price I paid. The items look much better on the site. In person the phone case is cheap. The MacBook skin got creased in shipment and looks bad once applied. The notebook is minuscule, and the graphic design on everything isn't rose gold. Its not rose, or even pink, its BROWN. No metallic. I've ordered products from Shein that are better. For 30 euros I feel absolutley robbed. Given I live outside the UK, the cost of shipping to return it would cost me more than I paid. Worst birthday gift ever. The photos were taken on rose pink sheets to shoe how little "rose gold" there actually is.”

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Posted 4 years ago

“Ordered the skin set a week ago. On the website it states the standard delivery I paid for takes between 2-4 days. A week has gone by and nothing has appeared. Would not recommend.”

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Posted 4 years ago

Coconut Lane is rated 2.4 based on 72 reviews