Coffeeteca Reviews

Name: Coffeeteca
Address: 609, Keilor Road, Niddrie
Rating: 4.80

4.8 Rating 488 Reviews

96 %

of reviewers recommend Coffeeteca

4.8

Based on 488 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Coffeeteca 5 star review on 2nd January 2025

Anonymous

Anonymous // 01/01/2019

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“Great advice pre purchase and prompt despatch and shipping.”

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Posted 2 years ago

“Easy to deal with and prompt on the delivery which always makes you happy when a seller can post out early for express. I called before purchasing as i wasn't sure if it was to good to be true and the staff were happy to talk and help over the phone without feeling forced to buy. I would happily buy again and recommend to others to buy here.”

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Posted 2 years ago

“I ordered a Eureka Mignon Oro XL grinder. Coffeeteca had the best price and had a deal with free coffee beans and a tamper included. I'm impressed with the grinder and the value and service from Coffeeteca was great too. The item shipped quickly and I had no problems at all with my purchase.”

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Posted 2 years ago

“Very good service and coffee machine. Thank you.”

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Posted 2 years ago

“Great coffee machine. Dispatch and delivery was very fast.”

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Posted 2 years ago

“The Gaggia Magenta Plus is a great coffer maker and Coffeeteca sold it at a very good price. Plus it was delivered within a few days. Highly recommended.”

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Posted 2 years ago

“I have only just taken receipt of the Eureka Mignon so an unable to compare it to my old Savinelli (which is still going after 30000 double shots) but look forward to being able to give it 5 stars once I get the adjustment right and get familar with it. The poor rating is not down to Coffeeteca but Startrack's delivery. I was in no rush so only tracked the parcel after a week+ to discover that Coffeetecan had dispatched it promptly and it had already been in Coffs for a week. Apparently the street number had been incorrectly transcribed to no20 so the parcel was returned to the depot. We all make minor mistakes occasionally but it would have been appropriate if they's sent me a msg that the address didn't exist rather than have me ring a week later. I initially offered to pick it up in person but was advised Startrack couldn't be certain that would be possible as it could be declined because my ID would show the correct house no, ie 40. So I went for the redelivery option (accepting some further delay). On Wed 19th I received a msg that it would be delivered that day between 9am and 5pm. The time was already 5.06pm! So I expected delivery on the 20th. I happened to see the Startrack van pass my house in the morning without stopping so immediately rang to be advised the address was still no 20 so they had not been able to deliver it. I have finally picked it up myself from the depot today. Unbelievable! I believe Startrack are generally a capable organisation and staff are always courteous. However it only works efficiently when the bar codes and readers are in control. Any problem requiring human intervention (I spoke to 4 and lost count of the calls) is a recipe for bigger problems. I don't know if the staff are inadequately trained or don't understand their own systems or they get tangled up with bureaucratic rules but all very frustrating.”

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Posted 2 years ago

“I recently bought the Gaggia classic pro. Very happy with the service and advice from coffeeteca. I'm very happy with the performance of the machine. It makes great coffee. It's now up to me to perfect my art.👍”

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Posted 2 years ago

“Good price, wide product range and fast delivery.”

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Posted 2 years ago

“Those guys are amazing, just got my Gaggia Classic, super happy, and they also sent my a 1kg coffee beans, which by the way is vey good and tasty. Tks guys!”

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Posted 2 years ago

“Great products at good prices. Quick dispatch and delivery.”

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Posted 2 years ago

“Fast shipping very happy with product”

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Posted 2 years ago

“Great service. Very helpful with queries when i rang”

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Posted 2 years ago

“I'm very satisfied. My new Gaggia arrived within 2 days. The staff at Coffeeteca made the whole process easy.”

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Posted 2 years ago

“Love my new EMC Technika V Profi PID coffee machine... arrived safely and it makes the best coffee. Super happy!!”

Coffeeteca 5 star review on 29th September 2022

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Posted 2 years ago

“Quick and easy to order online. Product arrived very quickly.”

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Posted 2 years ago

“We ordered a replacement Gaggia Classic coffee machine online from Coffeeteca. We'd had our previous Gaggia Classic for 12 years and used it every day. When it broke down we decided to replace it with another. The new machine arrived within a few days and we were excited to try it out. Sadly it appears to be faulty. It is SO INCREDIBLY noisy we have had to wear builder's earmuffs when using it. Plus it's impossible to get the milk to froth. We called Coffeeteca later that day, but they would not accept that there could be anything wrong with the machine, and told us we needed to learn how to use it — this is despite this being an updated version of the same brand of machine we had owned and used daily for 12 years! They had no explanation for the noise at all. We are now hoping that Gaggia can help us and that the machine can be fixed while it's still under warranty. Sadly the closest service centre is located two hours' drive away, so it will have to wait... Not happy!”

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Posted 2 years ago

“Really happy with the machine and the prompt delivery.”

Coffeeteca 5 star review on 26th September 2022

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Posted 2 years ago

“Haven’t received it yet what is happening.”

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Posted 2 years ago

“Great service and communication, even a follow up call to make sure everything is OK with my order! New customer here guys. Well done”

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Posted 2 years ago

Coffeeteca is rated 4.8 based on 488 reviews