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I placed an order for delivery to Spain, but it was never delivered due to incomplete address details from DHL.
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posted 6 months ago
- Emma
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Worst customer service ever!! I waiting on delivery for over 1month and they always say something different!
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posted 2 years ago
- Anonymous
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Ordered and paid for next day delivery only to find out that they don't actually have the item in stock and they can't advise me when my items will arrive.
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posted 3 years ago
- Anonymous
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I waited 7 weeks for a delivery.
I contacted the company to find out why it wasnt delivered on time and they replied it was shipped back to their company but they dont know why.
I asked why I wasnt informed and why they billed me custom fees but they said they dont know.
Terrible service. Never received the item. I cancelled the order.
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posted 3 years ago
- Cathy Duval
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Avoid buying from them, worst on line company I have bought from. Returned a pair of shoes that were too big and had to constantly chase for refund. First they said they hadn’t received the item even though I provide Royal Mail proof of delivery. Took 2 months and even then I only got the refund after threatening to take them to county court.
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posted 3 years ago
- TeeBee
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I received a delivery date, and my order wasn't delivered on that date. I followed with an email, and I haven't received a response. It has been 2.5 weeks now...No response, no product. Where is my order?
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posted 4 years ago
- ED
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I received this kind of this reply. The reason they cancelled my order because of my delivery Adresse???? I live in Germany with a permanent Adresse yeah...so what’s wrong with my Adresse ????Honestly how could this websites still exist? I even don’t know what to say or argue with their customer service...the most ridiculous shopping experience I have ever met. No logical sense!
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posted 4 years ago
- Anonymous
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I made an order for next day delivery before Christmas, it did not arrive on time so I cancelled it and requested a refund.
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posted 4 years ago
- Anonymous
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Again, it took ages for the refund to come, and when it did it was only for the item, not the delivery – this should have been included because the item was received damaged.
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posted 5 years ago
- Anonymous
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Ive talked with an agent called Mica 3 times before paying the shoes i wanted, I have asked everything about delivery methods, time etc.
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posted 5 years ago
- SARA