Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.31

1.3 Rating 191 Reviews

7 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

Write Your review

Tell us how Coggles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Coggles 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT USE THEM! I ordered to day and have since I’m the last 30min they said order for March then April! On an in stock item tried to hit cancel and it says it won’t cancel even tho it gave me the option. No customer service when I tried hitting the button on email didn’t work. BEWARE”

Helpful Report

Posted 5 years ago

“I ordered Michael Kors bag 10pm Saturday 29th December with extra 10% discount, it was delivered by courier Monday 31st December. Communication via email very good, and able to track order. I definitely have no complaints.”

Helpful Report

Posted 5 years ago

“Ordered jacket which turned out to be too big - not their fault. No paperwork or returns info supplied, I now know this their standard practice. So I returned it to the [tiny] address on their original address label, tracked delivery. Nothing happened so I sent email enquiry. Nothing happened. I pursued Royal Mail complaints service and after a month I got a do-not-reply-to-this-address email from Coggles presumably prompted by Royal Mail to say they had received my return and would I like a refund? Impossible to find email address so I sent a response using their standard message form asking for a refund. Nothing has happened again. It's taken over four months so far. I won't use them again.”

Helpful Report

Posted 6 years ago

“I was scared sh**less after reading so many horrible reviews only AFTER I’d purchased my Barbour jacket from Coggles. Besides a small hiccup in the beginning (which is mostly the fault of my bank for blocking the transaction, as it was international), I am so pleased! I now have a gorgeous Barbour beadnell, and I received it in the correct size and color. I don’t want to discount the experiences of others here, but if you’ve already made your purchase and are looking for some reassurance, just know that I had a great experience with Coggles and am very happy with my purchase!”

Helpful Report

Posted 6 years ago

“I made an order on the COGGLES website on November 11, 2018 and I have not received the order today.I paid on 11.11.2018 and since then the money is to them but they have not even sent the parcel now and they know nothing ... YOU ARE GREAT WITH THIS BUYING SITE ... DO NOT RECOMMEND”

Helpful Report

Posted 6 years ago

“Brilliant. Excellent deal and that was on top of a sale price. Fast delivery and well parcelled too. Reasonable p&p too.”

Helpful Report

Posted 6 years ago

“I was a bit apprehensive as not brought from this website before but was very please with the quick service and the price of the Barbour Jacket I brought. It is perfect and I am really pleased with my purchase. I would highly recommend family and friends to Coggles.”

Helpful Report

Posted 6 years ago

“Very bad returns policy. No paperwork included with orders they send out. Finding out how to return items was made as difficult as possible - punishing customer terms hidden away in fine detail, e.g that return postage cost the customers responsibility, must be insured and as I understand it tracked which is EXPENSIVE / That the original postage cost not refunded with returned items which feels like insult to injury / That you only have a bizarrely strict limited amount of time to first apply for a refund by contacting the customer services, yes by exhaustive phone, and then again a small window to actually send it back. Still have no idea if I have to print off forms to include with my returns, something they single handidly failed to do themselves. But I’m absolutely assuming that they will insist on this to make it as difficult and convoluted as possible. As I don’t own a printer this will be singularly difficult. I will not be using this online company again. It does not stack up when compared to competitors treatment of customers and more intuitive simple return policies. (online customers always like to try on and often return items, but will always buy again from the company if the returns is attractive!) not here! Avoid!”

Helpful Report

Posted 6 years ago

“Refund service is appalling. Have not received refund after a month. Won’t shop here again.”

Helpful Report

Posted 6 years ago

“I’ve had an awful time with this company. In a nutshell, bought some shoes,which incidentally were delivered late, they had marks on them and were the wrong size. I called customer service, informed them of the marks,they told me to send them back and they would refund me. That was 4weeks ago and still no refund! They sent me an email saying they had processed the refund but I am still waiting. Don’t buy from this company is my advice”

Helpful Report

Posted 6 years ago

“Great quality of service will be back”

Helpful Report

Posted 6 years ago

“THIEVES! FRAUD! I returned Order Number: 120291725. An email dated 09 Apr 2018 informed that refund was issued. It has been 5 working days and my bank has confirmed that there has been no refund. I tried to log in to contact customer service only to find out that my ACCOUNT has been DELETED. Hence no way to contact anyone at Coggles to chase for my refund. These people are THIEVES. ALL PREVIOUS SIMILAR REVIEWS ARD TRUE, THEY ARE NOT ISOLATED CASES. There is also NO Live Chat function. My email is YSLHLC (at) G MAIL (dot) COM DO NOT BELIEVE ANY OF THEIR FALSE PRETENSE IN REPLIES TO NEGATIVE REVIEWS.”

Helpful Report

Posted 6 years ago

“AVOID!!! Refused to refund and terrible customer service! Caused a lot of unnecessary stress & worry. Terrible experience and will definitely not be shopping here again!”

Helpful Report

Posted 6 years ago

“I wouldn't shop with these amateurs. They sent me the wrong sized shirt and won't refund me even though they admitted fault. There is a reason they have such a low score on google reviews and trust pilot, i should have listened to them! I wouldn't shop with these amateurs. They sent me the wrong sized shirt and won't refund me even though they admitted fault. AVOID!!!!!!”

Helpful Report

Posted 6 years ago

“One star is actually too much, I’d much prefer a dustbin logo such has been my experience. I initially contacted COGGLES on 6th Jan. I have subsequently been fobbed off via chat, message and even e-mail communications. On different occasions they requested that I complain in writing regarding their OVER CHARGING, following two letters of complaint their PR Manager eventually, after nearly one month, replied without addressing or answering the question posed. This company is not transparent and when I finish my investigation I will go a whole lot further to expose them. Last week I sent a further complaint, still no response. Coggles are fine to deal with UNTIL you have a problem with your order, returns, unfulfilled orders etc etc Check out other review sites and read between the lines...”

Helpful Report

Posted 6 years ago

“Avoid this company, they caused me a lot of stress and worry. Took two months to process my refund. Had to threaten them with small claims court. Their customer service is appalling. Buy from them at your peril - you have been warned!”

Helpful Report

Posted 6 years ago

“Ordered a shirt size 10, got size 18. Couldn't have exchange had to have refund. They wanted pictures to prove I had received the wrong size before providing a refund code which apparently you must have before they will permit a refund. Sent photo's and they sent a form for me to complete. In the tiny tiny print it says you must mark the box with refunds dept as they cannot guarantee the parcel will arrive at correct dept. Did that, never received an email to confirm receipt, phone calls chasing it's arrival, phone calls are not freephone. Took four phone calls. Got an email, short and sweet says we have your parcel. No mention of refund. Phoned again and I need to allow 5 days for the process to take place. You assume this is the refund process but no just a process that no one at coggles can actually explain. Four more calls chasing confirmation refund had been done. First one yest it's on its way allow 5 days to show on account. Never arrived. Second call, it had been sent for a refund but not actually refunded at that time?? Received email to say refund now on way and will be with me in 5 working days. Never arrived. Phoned again and told that, most unusual, the refund had stalled in the system. I'll say unusual, I work for a bank, the only way a refund stops is if you physically stop the process or never start it. Promised the refund was being manually pushed through, manually pushed through, this is a banking transaction, not a birth, although it does feel just as painful. No shocks, it has not arrived. Phoned again because they have marked my account as issue completed. They now need to speak to the refund team to see if it is still stuck in the system. This is my first and last purchase with Coggles. Horrendous service standards and from reading some reviews on trust pilot some people have been waiting 2 months for a refund. I would strongly recommend shopping elsewhere. It is a truly horrendous experience if you need to return your purchase.”

Helpful Report

Posted 6 years ago

“For all international shoppers, I would stay away from this site! I purchased a clutch that was on sale for £148 (it's still on their website at the time of this post) with free shipping. I expected to pay for customs and duties (based on the purchase amount, as everyone knows, whether you're a seller or a buyer, the value declared on the customs form is the amount the purchaser paid for less any shipping costs - this is also the amount that would be claimed for insurance if the package goes missing or becomes damaged). My package arrived and I was wondering why the duties and taxes were higher than what I calculated, I found out the company filled out £154.47 on the customs declaration form when in fact, I paid £148! This makes a difference as I am paying more than I should be to import this item! I contacted Coggles and their responses were ridiculous and unethical. I quote from their first response: "This would have been simply due to the conversion rate on the day the order was shipped. for example, today $261.96 CAD converts to £151.83 and this rate changes up and down daily" This is absolutely appalling and is in contravention with the export/import laws. The subsequent response (from a different rep) I received was "We will not alter any information for the declaration Orders being placed for delivery" Hello??? But you just admitted you did in a prior response?! Nonetheless, I will be filing a refund with my borders agency regarding this. I am absolutely disgusted with the way Coggles chose to handle this situation, and lying on the declaration forms - if I'm not mistaken, they overvalued the item in case the package goes missing and they can be reimbursed for the value of the item and the "free" shipping costs involved. STAY AWAY. BUYERS BE WARE.”

Helpful Report

Posted 6 years ago

“I ordered 2 sets of Cutlery on the 25 November for a Christmas present and by Christmas Day I had only received 1 set despite numerous phone calls and emails each phone call and email and Online chat was returned without any information on expected delivery time No apology was received or offer of compensation or help So my experience is That neither I or my family will be ordering anything more from this Company. Non of the staff. Manning the chat line seem to know anything about what is going on as one particular online chat the girl was advising me they could not tell me when delivery would arrive and later that afternoon I received the Half the order I currently have. I must admit until that delivery I was convinced this was a scam company. Now I know it is just badly run.”

Helpful Report

Posted 6 years ago

“Ordered ugg slippers for a birthday present for 5 th December still waiting x not happy”

Helpful Report

Posted 7 years ago

Coggles is rated 1.3 based on 191 reviews