Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE my new slipcovers! They're for a Pottery Barn Basic Sofa and I couldn't be happier. The fabric and fit are beautiful, the delivery was faster than I expected, the cost was so much less than what PB wanted, and the service and follow-up are outstanding. I'll be ordering armrest covers shortly and feel as though my whole living room has had a facelift! Thanks, Comfort Works!”

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Posted 5 years ago

“We had excellent service, able to provide us with what I wanted despite not carrying material any longer. Our couch is transformed! Thank you!”

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Posted 5 years ago

“Totally satisfied. Conform to the description, good quality”

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Posted 5 years ago

“Received my replacement yesterday and they now fitting well and the quality of the leather is amazing.”

Comfort Works 5 star review on 11th December 2019

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Posted 5 years ago

“Very pleased with my new covers and the customer service”

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Posted 5 years ago

“Do NOT recommend: Comfort Works Ikea sleeper Vallentuna cover does NOT match the original and makes your sleeper useless. As you can see from the photos attached (CW in photo title is their cover), the original Vallentuna sleeper cover is attached to the frame/base cover on the module which secures the mattress to the base, prevents it from moving while you're sleeping and covers the corner where the wooden slates would be otherwise visible. On the Ikea video screenshot you can see the other type of original cover which completely covers the base/frame cover and has velcro on top of it to which you secure the mattress cover (we've marked on the Ikea photos). The Comfort Works cover has neither. It falsely claims it's one piece while the mattress cover is completely detached from the base (see photos), has no option to secure the mattress to the base, the mattress is then tossed directly on the wooden slates, it moves and obviously is not to be placed on them directly. It also exposes the wooden slates at the corners as there is noting to cover them. Despite exchanges of all these photos, this company has continued to claim they do not understand what we're talking about although even on the IKEA video *they sent* it's obvious that the base cover has a top piece and velcro (ours is the other option but either way the mattress lies on this fabric and is secured to it) and has not offered a replacement or refund or anything. We do NOT recommend ordering from this company if you are using your Vallentuna sleeper as it was intended to be used. We'll be proceeding to the Canadian Consumer Bureau and since they claim Australian website, to the Australian one as well.”

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Posted 5 years ago

“These guys are awesome. Their slipcover has breathed new life into my old Ikea sofa-bed. When I got the slipcover on for the first time, something looked a little off; it wasn't quite what I expected. After bringing this to their attention, they took pains to solve the problem with a few minor alterations. Great customer service. Thanks!”

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Posted 5 years ago

“Echt passend und einfach zu ziehen. Super Kundenbetreuung!”

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Posted 5 years ago

Vielen Dank für deine Bewertung! Wir freuen uns dass du zufrieden bist.

Posted 5 years ago

“Magnifica solución, encaja perfectamente, el tacto de la tela es muy agradable. No podía tener mejor solución. En cada momento sabía por donde estaba mi funda hasta llegar a mis manos. 100% recomendable”

Comfort Works 5 star review on 8th December 2019

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Posted 5 years ago

“Delight with my new covers. Great service from start to finish.”

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Posted 5 years ago

“Love my new slipcovers in Kino Ash! Fabric feels durable and the color goes perfectly with my neutral living room color scheme. I think it will work well with my 2 dogs. CW was very careful with customizing the measurements, as mine were slightly off from the standard PB Comfort Roll armchair, loveseat and ottoman. Thank you, Comfort Works!”

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Posted 5 years ago

“Absolutely thrilled with my Ektorp arm covers & so well presented when they were delivered - thank you”

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Posted 5 years ago

“I was in awe upon learning that I could reupholster my Ikea furniture rather than replacing the pieces altogether. The prices are reasonable, I’m very happy with the color and material and the shipping was very fast. Thank you!”

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Posted 5 years ago

“Great color!”

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Posted 5 years ago

“I received my Kramfors Cover ahead of schedule ! I cannot tell you how pleased I am with the fit and material. It fit like a glove. I would recommend Comfort Works 100% to everyone who is still in love with their Ikea couch and just needs a little makeover. It’s a brand new couch !! Excellent customer service and excellent product!”

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Posted 5 years ago

“My slipcover does not even come close to fitting. Frustrating experience. I have emailed twice with photos and no response. I can’t find a customer service number to call. I just want to return and get a refund. Should be simple!”

Helpful Report

Posted 5 years ago

Hey there Lindsay, sorry for the late reply - I believe we've already replied to you about 6 days ago regarding this. As per our discussion, we've concluded that you had unfortunately purchased the Gronlid 3 seater sofa covers for your Gronlid sofa bed sofa, which is why it doesn't fit since the dimensions and make are completely different. Nevertheless, we're able to proceed with the return and refund (less restocking fee) -- currently we're just awaiting the tracking number from you in order to get this moving along quickly. Hope to hear back from you soon!

Posted 5 years ago

“Amazing Quality we are in love with these velvet covers and will be ordering a second set .Fantastic company to deal with . My daughter also purchased a sofa cover set and loves hers. Fantastic guys , keep up the good work!”

Comfort Works 5 star review on 5th December 2019

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Posted 5 years ago

“Super fast service and high quality couch cover! Totally transformed my whole living room on a tight budget. My couch looks like new! The instructions for putting the covers on my furniture were easy to follow, not to mention the videos they have on YouTube are super helpful.”

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Posted 5 years ago

“We ordered the Luna flax linen cover for our sofa and chair and I could not be more happy with them I did a lot of digging for the perfect neutral linen cover that did not cost a arm and leg and decided on the Luna flax and it’s perfect they are the perfect linen shade and so comfortable and lay so beautifully on the furniture. Defiantly recommend this company they were so easy and great to work with.”

Comfort Works 5 star review on 4th December 2019

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Posted 5 years ago

“I have gotten 2 comfort works custom covers for a pull out bed ottoman piece. The covers are both beautifully sewn and excellent quality, and a great price. I am more than happy with my covers. I would recommend to anyone looking to cover their furniture.”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,675 reviews