Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superbe housse reçue en un temps record ! Belle qualité de tissus et finitions. Excellente communication liée à un problème mineur avec FedEx. Je recommande”

Helpful Report

Posted 1 year ago

“Received ahead of schedule and packed nicely so arrived in good condition. Fit perfectly so that the few wrinkles were smoothed out in the lovely soft velvet. Better quality zippers and stitching than the original covers. Thanks to these covers we'll get a few more years out of our 23 year-old warhorse IKEA Nikkala sofa...looks good as new!”

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Posted 1 year ago

Hi Gill! We totally agree! We've gotten pretty tired with the original covers ourselves that we decided enough's enough and used better quality haberdashery and sewing methods for our covers. Pair that with one of our tougher claw-resistant fabrics and you've got a winning combo! Here's to a few more years of life (and hopefully beyond that) for your Nikkala sofa! -Melvyn from Comfort Works-

Posted 1 year ago

“We ordered the dark blue velvet chair cover to match our sofa cover we had purchased about 4 years ago. These are IKEA sofa and chair that now look so elegant in their Comfort Works velvet slip covers. For winter we decided to go jewel tones and this dark blue is just perfect. The fabric is so soft and durable at the same time. We love the look and the feel. We are in Maryland, USA and received our chair slip cover in less than 2 weeks. Thanks Comfort Works!! Do you offer throw pillow covers?”

Helpful Report

Posted 1 year ago

Hi Tereza! Thanks for the kind words! Dark blues are getting so popular this holiday season and I'm glad you went with it. We do make custom throw pillow covers! You can get more details here: https://comfort-works.com/pages/custom-cushion-covers Happy Holidays! -Melvyn from Comfort Works-

Posted 1 year ago

“This slipcover saved us from having to buy a new couch! 100% recommend to anyone that loves their couch and doesn't want to replace. The quality of material is better than the original Pottery Barn slipcover that we had before. Thank you!!”

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Posted 1 year ago

“Passt perfekt. Stoff fühlt sich gut an und ist sehr angenehm.”

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Posted 1 year ago

Herzlichen Dank und wunderbar - so soll es sein! Simon von Comfort Works

Posted 1 year ago

“They worked with me on a difficult meaasurment for a dining chair Love the product My covers came pretty fast So far the cats have not noticed the chairs”

Helpful Report

Posted 1 year ago

“I received my slip cover today. I'm blown away at the accuracy. I was very skeptical and took a leap of faith. My couch is from Arhaus and the slip covers wore over time and they no longer make the sofa so they couldn't make the slipcovers. It's a different kind of shape so I was nervous and wondered how it would come out. The slipcover fits perfect. it was like the had my couch in person to make the cover. It's absolutely amazing. It took a little longer than expected, but everytime I emailed to ask progress, I recieved a response providing me with an update. They were professional and understanding and seemed to genuinely care about my order.”

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Posted 1 year ago

“Amazing quality! So happy we got these to replace the ones the cats destroyed.”

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Posted 1 year ago

“Schnelle, umkomplizierte, sehr angenehme Abwicklung der Bestellung. Der Bezug ist wunderschön und unser "neues" Sofa ein absoluter Traum! Vielen Dank!”

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Posted 1 year ago

Hallo und herzlichen Dank für deine freundliche Bewertung! Es freut uns sehr, dass dir dein "neues" Sofa und unsere Bezüge gefallen und du mit unserem Service zufrieden bist. :) Alles Gute von Comfort Works

Posted 1 year ago

“Received excellent service from this company. When the first slipcover didn't fit, they communicated promptly with us. In a timely fashion the second slipcover came, fut like a glove. There was no extra cost to us and my sofa looks brand new. The craftsmanship is excellent and the fabric is decadent. This slipcover was well worth the price and I will be ordering from them again. Thankyou very much to the co.fort works team.”

Comfort Works 5 star review on 20th November 2023

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Posted 1 year ago

“Stoff fühlt sich toll an, gut waschbar gewesen und sehr gute Passgenauigkeit!”

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Posted 1 year ago

Hi, und vielen Dank! Genauso soll es sein. :) Viele Grüße von Comfort Works

Posted 1 year ago

“A happy customer I ordered a slipcover for my Pottery Barn sofa from Comfort Works after looking over their beautiful, easy-to-use website and ordering some swatch samples. The 60-day satisfaction guarantee also got my attention as it’s a bit scary to order a slipcover online and from a company overseas. I’m so glad I did! The slipcover I ordered turned out beautifully. I am completely satisfied with how it turned out. The quality craftsmanship, fabric, color and fit are all amazing (looks like strong stitching and zippers). It fit perfectly and looks so well-made. The eight free swatches I’d ordered came quickly even though I am on the other side of the world, but I thought the slipcover got to me in record time! It was at my doorstep in one week from when I ordered it which blew me away. Before ordering, they were kind and quick in answering my questions about how it would be delivered. I would love to order another one after we’ve enjoyed this one for a while. I appreciate so much that there was for me an affordable option and I did not have to sacrifice quality or work with a company with sketchy customer service. I got personal emails from a real person answering questions and providing updates. I 100% recommend Comfort Works if you are in the market for a new slipcover. I ordered the silver sage in cotton canvas for a PB Pearce Grand Roll Arm. (photos may look a little wrinkly because this was it right out of the box placed on my couch!)”

Comfort Works 5 star review on 15th November 2023

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Posted 1 year ago

“I loved everything about this experience working with Comfort Works to get a replacement cover for a 7-year-old Crate & Barrell sofa. We were literally about to throw it out when we came up with the idea of recovering it. A five-minute google search later, and we were checking out fabrics on Comfort Works for our exact sofa model. We went from idea to order in about 30 minutes. Even better, the covers came about 5 days later, way ahead of schedule. Putting them on was a cinch, and they look great. Couch, which we loved because it was so comfortable, now looks brand new. Absolutely love it. Brilliant work. If you own a ratty couch that you love, check out Comfort Works to see if they can recover it. I loved my experience.”

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Posted 1 year ago

“Another happy customer right here! Comfort Works has amazing customer service. I was expertly supported with my custom order of an article ceni ottoman and couch. They even helped with my shipping and delivery timelines! I do love my new signature velvet sand covers. This fabric is rich, warm, just so beautiful. They have been a nice update to my living room and feel great to relax on.”

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Posted 1 year ago

“I am so pleased with my slipcover! The customer service throughout the process was top notch and the final product is outstanding.”

Comfort Works 5 star review on 14th November 2023

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Posted 1 year ago

“I am astounded by the quality and service provided by this company! I am very wary when something seems too good to be true but the prices enticed me to give them a try. Communication with them is prompt and easy, the quality and presentation of the sample fabrics was fabulous. The samples came quickly and I had the good luck to have made my decision just as an unknown-to-me sale was coming up. I appreciate that the Martindale Abrasion test results are included with the samples - having worked all my life in the textile industry this info was very helpful in making my decision. I placed my order and the most perfect slip cover was delivered to me via Fedex in a week! The quality of the workmanship is excellent. I’m a professional seamstress and have made my own slipcovers and I wondered how these would be made. All internal seams are overcast, piping is well-made, stress points are top-stitched. This is an even better version of my original Pottery Barn slip cover for so much less than Pottery Barn is selling them for now and much nicer fabric than what Pottery Barn is now offering. I wash my slipcovers seasonally and this cover is large enough to allow for some shrinkage (washing instructions are included) but not so big that it looks baggy now. I’m so happy that I’m going to order another one in another neutral color.”

Helpful Report

Posted 1 year ago

Hi Ruthann, Thank you so much for the detailed feedback and praise! We're really thrilled and happy to hear that you're satisfied with our covers! We have conveyed your lovely feedback to our production team. We are truly grateful that a professional seamstress such as yourself appreciates our high-quality workmanship and understands the work that implies behind the seams to deliver perfect-fitted slipcovers :') We look forward to see you again! Best wishes, Lisa L - Comfort Works

Posted 1 year ago

“I love my new slipcovers! Beautifully made, customer service was excellent, and I received them in-time and in good order - would definitely highly recommend”

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Posted 1 year ago

“Cushions fit perfectly, & look pretty fab. Not real leather , but quite a good match. Yes am very happy and satisfied with this purchase. Excellent service , they arrived very quickly after ordering. Very efficient, many thanks.”

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Posted 1 year ago

“Ravie de ma commande. J'avais un peu peur que la housse ne s'adapte pas à mon canapé IKEA vieux de 15 ans, mais le résultat est parfait ! La qualité correspond à la description ! Livraison rapide et commande soignée. Les houses sont livrées dans une pochette.”

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Posted 1 year ago

“Perfecto como siempre, gran calidad y entregado con cariño. Se encargan del pago del Iva y de araceles de la aduana. Es la segunda vez que compro y repetire.”

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Posted 1 year ago

Comfort Works is rated 4.8 based on 4,673 reviews