Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my first set of covers for my IKEA Mysing sofas in 2016 and they have worn very well with five cats in the house! Still love those covers in Nomad gray but wanted something new. Eco Twill Amber. Absolutely beautiful!”

Comfort Works 5 star review on 19th December 2023

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Posted 10 months ago

“I’m fully satisfied with my new Ikea Stocksund covers. They are very well made and seem very sturdy and they fit perfectly. I asked for samples to choose from. Soon after I placed my order the covers arrived well packed and quickly with Fedex. Don’t hesitate to ask questions to the helpfull staff.”

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Posted 10 months ago

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Posted 10 months ago

“The best ever”

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Posted 10 months ago

“The cover is a perfect fit and amazing quality. It transformed my living room without spending $$$$ on a new couch.”

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Posted 10 months ago

“廃盤となったサイズのIKEAのソファ、、、。替えのカバーも廃盤、、、。そんな中出会ったのがComfort Worksさん！Web上に出てくるソファのサイズに不安があって問い合わせをしました。非常に丁寧で迅速なご対応！受け取り時に同梱されていた優しいメッセージ！その上、本来全ての部位それぞれでカバーを掛ける為、ソファを分解する必要があるにも関わらず「分解せずに取り付け可能」な仕上げ！本当に素晴らしいと思いました！！季節によって色や素材を変えてみたいと思います！この度は本当に有難うございました！”

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Posted 10 months ago

“Just perfect! Fast order processing and as a customer we were well informed throughout the entire process. The products received (new covers for 2 IKEA Stockholm sofas) are of very good quality. Putting those on was very easy and our two sofas look brand new again. Stunning! My wife and me are very happy with our purchase from Comfort Works and can wormly recommend it to others! Annika & Oliver, Berlin, Germany”

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Posted 11 months ago

“What can I say it was an amazing experience! Melissa from customer service answered all my questions promptly and accurately. The samples were a wonderful way to pick the fabric. It fits like a glove and it was not even wrinkled. I bought the claw proof velvet in storm. The color is beautiful and the fabric is super soft. Kitty approves! My son's sofa is a Jasper from Room & Board. Thank you Comfort Works!!!!!!! Ruthie S.”

Comfort Works 5 star review on 15th December 2023

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Posted 11 months ago

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Posted 11 months ago

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Posted 11 months ago

“Scam! Order never arrived and yet they charged me over $300 USD. I’m opening a dispute with my bank.”

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Posted 11 months ago

Hi A.D.! Can I trouble you to drop our customer support team an email about your order and including your order reference ID so that we can look into this for you? Unfortunately, we're unable to track your order using the details you provided with this review. You can email us at info@comfort-works.com. Sorry for the inconvenience! -Melvyn from Comfort Works-

Posted 10 months ago

“Comfort Works Team, ihr seit spitze! Ich bin total begeistert von der Qualität der Bezüge, die sind mega und viel viel besser als das Original!!! Euch euer schnelle Service ist super!!! Ich werde euch weiterempfehlen an all meine Freunde und Bekannten!!! Wünsche euch Frohe Weihnachten und ein erfolgreiches Neue Jahr!!! Liebe Grüße Angela Schwarz”

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Posted 11 months ago

Hallo Angela, herzlichen Dank für deine super freundliche Bewertung! Wir freuen uns, dass du mit unseren Bezügen genau das bekommen, wonach du gesucht hast. Wir wünschen dir alles Gute und frohe Feiertage! - Simon von Comfort Works

Posted 11 months ago

“こんにちは。今まで麻の生地でした。色がくすんで洗濯してはダメなやつでしたけど無理やり洗濯したので縮んでしまい、困っていました今回の生地はレザーでサイズぴったりでした。とても良かったです。”

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Posted 11 months ago

“Beautiful slipcover and excellent customer service”

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Posted 11 months ago

“Super fast delivery, fits perfectly. Color and fabric are amazing”

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Posted 11 months ago

“Sofa cover fit perfectly. Fabric is of great quality. Will definitely be ordering more in the future.”

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Posted 11 months ago

“So very happy with the covers made for me by Comfort Works. Had a number of questions concerning measurements but Lisa talked me through the whole process with a great deal of kindness and patience and understanding. She was a true pleasure to work with. Had 2 chairs - ( one IKEA and one Pottery Barn basic) one ottoman (PB) and two covers for seat cushions made. The workmanship is excellent and so is the fit for each item. And I was amazed at how quickly they were finished and delivered to me! I am thrilled with my new -old- furniture. And cannot thank Comfort Works and praise them enough for such excellent service and amazing workmanship.”

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Posted 11 months ago

Hi Judith! Thank you for giving us a chance with our made-to-measure service and good to hear that you've had expert help from Lisa every step of the way too. Hope the covers will help rejuvenate your home for years to come! Cheers! -Melvyn from Comfort Works-

Posted 11 months ago

“We do not recommend purchasing covers from this company if you have an IKEA sectional piece. It was a really difficult process and the product was unusable in the end. If you still want to proceed with this company, make sure that the product that they send you has slits/holes for the hooks and bolts in the frame that connect the pieces. Also, make sure the armrests are appropriately added to the right parts of the covers. We received a replacement set because there were errors in the first set and the second set still had errors. Also, the signature fit basically is loose hanging fabric, nothing is weighing the fabric down so it easily gets caught on the velcro that's attached underneath the frame (because IKEAs covers uses velcro)).”

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Posted 11 months ago

Hi Ang! So sorry that the second set didn't work out! Pretty unfortunate that due to the unique dimension of your KIVIK sectional sofa, we had to get the parts made-to-measure but didn't account for the sides of the sofa where they need to attach via the bolts. This is our bad and our customer support agent will help you with the next steps. Huge apologies for all the inconvenience caused and we definitely need to do better here! -Melvyn from Comfort Works-

Posted 11 months ago

“The slip cover is amazing. Excellent quality. I am very pleased. I recommend your products to anyone needing a beautiful furniture transformation.”

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Posted 11 months ago

“Superbe housse reçue en un temps record ! Belle qualité de tissus et finitions. Excellente communication liée à un problème mineur avec FedEx. Je recommande”

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Posted 11 months ago

Comfort Works is rated 4.8 based on 4,673 reviews