Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a chair cover for a discontinued ikea product. the cover is thick, well made, great quality, and fit perfectly.”

Helpful Report

Posted 3 years ago

Hey there, thanks so much for the awesome feedback! Our seamstresses will be thrilled to know that you are happy with the slipcovers they made you :) - Best wishes, Naomi from Comfort Works

Posted 3 years ago

“My order arrived on time and the Ikea chair covers fitted very well. The only reason I've dropped a star (it would have been 1/2 a star if possible) is because some of the velcro strips didn't line up with those on the chairs. It wasn't too much trouble to take them off and move them though.”

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Posted 3 years ago

Hey, Lynda! Thanks so much for your kind words and honest feedback. We're so sorry to know about the velcro not lining up with your chair's original velcro placement --we definitely struggle with this at home too, but we're always looking for ways to improve our slipcovers! Thanks again for the insight and we look forward to serving you better :) - Best wishes, Naomi from Comfort Works

Posted 3 years ago

“Passt, schöner Stoff, sauber genäht”

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Posted 3 years ago

“Was made and shipped fairly quickly (much faster than Bemz to the US), and the slipcover fits perfectly. I got the cheapest cotton they offer and the quality is great! Really soft, and much better than Ikea fabric.”

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Posted 3 years ago

Hey Olivia, Thanks so much for the stellar review! We're so pleased to know that you're happy with your new covers :) Cheers! - Best wishes, Naomi from Comfort Works

Posted 3 years ago

“We have had our covers for a couple of months now and I wanted to wait to see how they performed to write a full and honest review. The ordering process was initially straightforward, we submitted the order and then found that the fabric we had selected was out of stock. We had to order new samples and reselect. We chose Everyday Tweed in Grey, which I will comment on more later. This was 3rd December 2019. Admittedly I dropped the ball on sending the measurements in a timely manner, and that extended the process. Unfortunately then COVID hit and slowed down the process, which is completely understandable. What is not though, is that when business appeared to resume, it would often take a week to get a response to emails or questions. All the while I was continuing to get marketing emails looking for more business. The response to one of my emails is that they were very busy with new orders, and I was now behind over 100 customers for production. I suggested at the time that perhaps they should slow down taking new orders if they could not cope with the orders they had. After considerable back and forward the measurements were confirmed on 24th June 2020. This is when I feel it all started to fall apart. I was repeatedly emailed to answer questions that I had already answered, or confirm things I had already confirmed. I would email for updates and receive no response at all from our assigned customer service rep, but then sign into chat and receive answers straight away from other people. It felt like a lot of excuses. On October 13th I was told I was 69th in the queue and it would be approximately another two to three weeks. On 28th October, I received a shipping confirmation from Fed-Ex, but to the wrong address. When we ordered our samples, Bermuda was not listed as a shipping location and we used a mail forwarder in Florida, but before placing the order for the covers, I specifically asked and had confirmed to me, that the covers would be shipped to Bermuda. Attempts were made to have the covers diverted to Bermuda but it was not possible. We paid an additional $250 to have them shipped to Bermuda. There was a token offer made of a contribution towards that shipping, but to be honest by that point, I was so annoyed and frustrated, I could not actually bring myself to reply to the email, and it didn't even amount to half of the additional shipping anyway. When we eventually received the covers in November 2020, I have to say, they initially fit perfectly and looked great and this went some way towards making the process worthwhile. However, in all honesty, barely three months later, the fabric is not performing well. The pilling is horrendous, to the point that I lightly shaved some of the cushions before we had friends over because it's embarrassing. We've now flipped them, but the other side is starting to look fluffy too so we will probably get another couple of months out of them. I feel strongly that the tweed fabric should have a pilling warning as some of the other fabrics do. If we had known this in advance we would have chosen another fabric. We paid $1900 (plus additional shipping) for covers that I think we will probably get six months out of. Meaning that we either have to buy more, or throw the sofas away. I'm not totally opposed to having more covers made, now that I know what to expect from the process and set my expectations lower, but hopefully in a fabric that performs substantially better.”

Helpful Report

Posted 3 years ago

Thank you for sharing your thoughts and feedback with us. We're disappointed to hear about the issues you've faced while ordering the covers and we've reached out to you by email to discuss more details about your order, and to see how we can make this up to you as well. Hope you'll be able to get back to us and sorry about the less-than-stellar experience that you've had with us. -Melvyn from Comfort Works-

Posted 3 years ago

“The cut and workmanship was good but the fabric (kino frost polyester) felt papery and thin and seemed to be worse quality than the Ikea original. Unfortunately we will not be keeping this. The customer service was very good.”

Helpful Report

Posted 3 years ago

Thank you for your feedback on the fabric and service. We see that you are currently in communication with our colleague, Omar. Hopefully, with his assistance we can come to an amicable resolution to the matter. We would sincerely recommend getting fabric swatches first before any major purchase. We hope with the suggestions offered by Omar, you would be able to revisit this review should we change your mind about the products :). Best, Samantha T. from CW.

Posted 3 years ago

“Wir haben neue Kunstlederbezüge für 2 Kramfors-Sofas (2er und 3er) bestellt. Das Anbringen der Bezüge war einfacher als befürchtet und das Ergebnis lässt sich wirklich sehen. Comfort Works bekommt 5***** für Service, Qualität, Kommunikation und Lieferung. Danke sehr”

Comfort Works 5 star review on 26th January 2021

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Posted 3 years ago

“Perfect fit. Love the color. I was surprised at the speed of delivery. Thank you. Will definitely be ordering again.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“The slip covers were exactly as advertised. They fit my chairs perfectly. I am very happy with them ☺”

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Posted 3 years ago

Hey there! Thank you so much for the kind words. We are so happy you loved the Barkaby armchair slipcovers. :) Is there anything we could have improved on or anything we can do to help make the product/experience better? We'd love to get to know how to turn that 3 stars into 5 stars. Speak to us at info@comfortworks.com.au so we can help you out! x Ning from ComfortWorks.

Posted 3 years ago

“Package came nicely packed in a nice bag and seems to wear well on our couch pottery barn couch. The slip covers do run a little big but I’m sure will shrink once you wash them. Love the color and seems durable and soft!”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention. While we are thankful for the support, we would like to review the slipcovers which you have mentioned run a tad bigger. Perhaps we could look into a solution for you? We'll be in touch via e-mail the soonest. Best, samantha T. from CW.

Posted 3 years ago

“Fabulous prompt delivery and the new sofa legs are perfect- thank you.”

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Posted 3 years ago

We're happy to be a part of your sofa revamp! Best, Samantha from CW.

Posted 3 years ago

“Just received our new Laura Ashley sofa bed covers. They are perfect Thanks guys 👍”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share! We'll be sure to let your agent, Omar know :). It would make the team's day. Best, Samantha from CW.

Posted 3 years ago

“I just got a cover for my KIVIK sofa in performance blend cream. It’s insanely high quality and I’m completely in love with it. I added a set of wood feet to my sofa, and now with the cover it seriously looks like a designer sofa. Just amazing”

Helpful Report

Posted 3 years ago

Sounds great! We're glad to be a part of your new look :). Best, Samantha T. from CW.

Posted 3 years ago

“Echantillons reçus rapidement. Puis vient le moment de choisir : la qualité est là, cela rentre parfaitement dans les coussins. Entreprise sérieuse qui se soucient des clients, je recommande”

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Posted 3 years ago

Merci!

Posted 3 years ago

“We are so impressed with the quality of the slip covers! We have a 5 year old ikea nockeby sofa that we love but the slip covers were basically dead. These comfort works slip covers are amazing and fit perfectly, literally like a glove. They look incredible!”

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Posted 3 years ago

So thrilled to revive your Nockeby! Thank you. Best, Samantha T. from CW.

Posted 3 years ago

“I’ve bought a couple products from comfort works and love them both! Originally I bought a set of bicast leather covers for our ikea sofa. We’ve had them for about 2 years now and they have held up really well to both us and our dogs. I ended up recently buying a performance fabric slip cover for my ikea armchair and I’m loving that too. Gives a whole new look to my favourite chair and it seems to be holding up well to all the dog hair.”

Helpful Report

Posted 3 years ago

Thank you for taking the time in sharing the good words! We're thrilled to help you in revamping your room and giving your favorite chair a new lease of life! Best, Samantha T. from CW.

Posted 3 years ago

“Fits our IKEA couch perfectly out of the box. Shipping was faster than expected and customer service has been great. High quality switching and zippers. Highly recommend!”

Helpful Report

Posted 3 years ago

We definitely strive to do our best :). Thank you. Best, Samantha T. from CW.

Posted 3 years ago

“Communication with CW was always promptly returned with friendly, accurate information. Product shipped exactly as was communicated, and got here unbelievably fast (COVID didn't seem to faze it at all!). Overall experience was so great it almost makes me wish we had another sofa to cover! Absolutely would recommend to anyone. 6/5 stars”

Helpful Report

Posted 3 years ago

Thank you for the awesome feedback Jesse! We're glad to hear :). Best, Samantha T. from CW.

Posted 3 years ago

“Easy to order, great quality products and beautiful slipcovers. Couldn’t be any happier! :) Thank you Comfort Works!”

Helpful Report

Posted 3 years ago

Thank you :).

Posted 3 years ago

“Perfect in every way — perfect fit, fabric, color. Made an aging couch look like new. I especially appreciated the help and attentiveness through the measuring process to ensure a perfect fit!”

Helpful Report

Posted 3 years ago

Thank you! We'll be sure to let your agent, Melvyn know that you're happy with the products received and the assistance he extended throughout the process. Best, Samantha T. from CW.

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews