Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

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Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“We were very impressed with our custom covers!!!”

Helpful Report

Posted 3 years ago

Hi Angela, we're so happy to hear you're satisfied with your new slipcovers. Thank you again for your wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

“I never write reviews for anything, but I’m just so pleased with my faux leather Karlstad covers. They truly fit perfectly (tough to put on! but that’s expected) and the color matches the photos on the website and what other customers have posted. It’s given a new life to my 6 year old couch that I love. I’ll have to see how well they hold up, but just from the feel, I can tell they will withstand dogs jumping all over it and people rolling around on it for several years at least. Definitely worth the money and the wait. Will order again in the future for other pieces.”

Comfort Works 5 star review on 6th April 2021

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Posted 3 years ago

Hi Jennifer, we're glad we could change that and we appreciate your time writing us a review. We're a small team it's customers like you with the wonderful support that keeps us going! Our seamstresses will be very happy to hear. Your sofa slipcovers look amazing and we can't wait to rejuvenate the rest of your furniture pieces. Looking forward to assisting you again! :) - Niro from Comfort Works

Posted 3 years ago

“Hi, I received today my order and in what I consider a timely manner (3mo) for a custom made sofa cover. The Backa 2.5 Seater Sofa Cover colour: Kino Navy fits like a glove and I love the color. The quality and craftsmanship is excellent! What I really love was the little tag inside each section that said "Hello, I belong to the seat cushion" etc. Just want to say thank you to all that took the time to produce a perfect fitting sofa slip cover and the kind personal note from Rachel! Cheers from Portugal!”

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Posted 3 years ago

Hi Fernanda, thank you for your time and for sending us a review! We're glad you're happy with your new slipcovers. We love the tags too - definitely makes assembling a little easier! Thank you again for your wonderful support :) - Niro from Comfort Works

Posted 3 years ago

“Great sofa cover, as expected and works well with the farlov. We got the added usb attachments and they are very handy, covered underneath the cushions so can't be seen and means you can easily charge your phone even if you are not near the plug. Definitely happy with the addition! We got the Scandi, Kino Natural for the Farlov - I really wanted a natural linen look but didn't want to pay the high price tag for the full linen fabrics. This one has done a nice job, is a creamy colour and has a lineny look and is soft enough”

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Posted 3 years ago

Hi Hannah, thanks so much for taking the time to send us a review! And wow, your sofa looks great with the Kino Natural fabric! Glad the USB attachments work well with them too. Thank you again for your wonderful support! :) - Niro from Comfort Works.

Posted 3 years ago

“My fifth couch cover purchase from Comfort Works (over a period of about 12 years). High quality, and lasts much longer than you'd expect with a claw-happy cat. Fits snugly, is very comfortable, and helps us keep our comfy Ikea couch for many more years.”

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Posted 3 years ago

Thank you! We're always thrilled to hear of happy and supportive customers :). Best, Samantha T. from CW.

Posted 3 years ago

“お世話になりありがとうございました。ボロボロだったソファが新品のように生まれ変わりました！作りもしっかりしていて、とても丁寧なお仕事をされているなぁと感じました。サイズもぴったりで、手触りも良く、大満足です。注文する前に色々質問しましたが、丁寧にお返事いただき、ありがとうございました😊”

Comfort Works 5 star review on 4th April 2021

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Posted 3 years ago

Suzukiさまレビューをいただき、ありがとうございます！ソファカバーがぴったりと合っている様子を拝見させていただき、私も嬉しく思っております。今回お選びいただいたイージークリーンブレンド生地はナノコーティングがされているため、水分が染みにくく、簡単にお手入れしていただけます！汚れの心配をせず、ゆっくりとおくつろぎください。:) 落ち着かない日々が続いておりますが、お身体に気をつけてお過ごしくださいませ。 Naoko from Comfort Works

Posted 3 years ago

“I ordered a Klippan Love Seat Cover and 4 wooden legs. I love the look of the legs, though they are a little shorter than the metal ones which will be an adjustment, and I had to unscrew the metal rods a bit on 2 of them to make them fit the frame. The cover doesn't have the elastic straps my old Ikea one did to keep it tucked in place which was disappointing, but otherwise it fit great. I love the color and the material seems great. Overall pretty satisfied with my purchase.”

Helpful Report

Posted 3 years ago

Hi Allie, thank you for your honest feedback! We're glad that you're mostly satisfied with your slipcovers :). As for the sofa legs, we have a few varieties that have differing heights and they can all be adjusted. The slipcovers also indeed do not come with the straps but they can still be tucked neatly for a perfect finish. All information regarding the sofa legs and slipcovers are available on the product pages on the website. Thank you! - Best, Samantha T. from CW.

Posted 3 years ago

“I ordered 8 chair covers for the Harry Ikea chair after having some sample fabrics sent to me. The slip covers fit perfectly and look great. So happy I went with this company. Good communication and follow up as well. Highly recommend!”

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Posted 3 years ago

Thank you! That makes the entire team's day!

Posted 3 years ago

“So pleased! Took a chance as read a few reviews from unhappy customers but I am thrilled! Ordered the 100% linen for IKEA sofa and it looks amazing!”

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Posted 3 years ago

Hi Lisa, thank you for giving Comfort Works a go and for the kind words! We believe we approach all dissatisfied customers with the fairest approach and all cases are investigated thoroughly by the team, so we're thrilled that you remained optimistic and are thrilled with the slipcovers :). Best, Samantha T. from CW.

Posted 3 years ago

“Fits perfectly, the color is chick and the fabric seems durable.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“It doesn’t fit. It’s for a PB Basic Rolled armchair. The back is about 3 inches too wide, the fabric is stretched tight across the front where the cushion would be and I can’t even get it on the back and I have the zippers open. Not sure what went wrong. PB chairs are one size in that style. I’ve sent an email but haven’t heard back.”

Helpful Report

Posted 3 years ago

Hi Valerie! Thanks for your feedback and sorry to hear about the issue that you've encountered with your covers. We reached out to you via email to get more details about your armchair and slipcovers, so it would be great if you could get back to us so that we can start the troubleshooting process. Hope this helps! -Melvyn from Comfort Works-

Posted 3 years ago

“Very happy with my purchase from Comfort Works. Friendly communication from the start after placing my order as I had made a small error on my order and they emailed me to check if it was correct. My order was shipped after 6 weeks. FedEx were very efficient and fast, I was kept informed all the way. Just put the covers on my sofa and they fit like a glove and look fantastic!”

Helpful Report

Posted 3 years ago

Hi Susan! Thank you for the kind words, we'll be sure to let your agent, Niro know that you're satisfied with the products and services. It would make the team's day. Best, Samantha T. from CW.

Posted 3 years ago

“So happy with my cover! It fits very snug and the fabric (Kino) feels great and very durable. Arrived within the time stated and easy to put on! Highly recommend.”

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Posted 3 years ago

Awesome, Christine! Thank you for the kind words.

Posted 3 years ago

“I ordered these for my Pottery Barn Charleston grand sofa and chair. They were less than half the price of the covers on the PB website. I wasn’t expecting what I received. These covers are so beautiful and very well made. The fabric is thick and luxurious. The packaging was beautiful as well! They fit like a glove! I’m getting ready to order another one for my other PB chair. I would HIGHLY recommend Comfort Works to anyone looking for quality inexpensive slip covers.”

Comfort Works 5 star review on 2nd April 2021

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Posted 3 years ago

Thank you! We're thrilled that you're satisfied with the products and that they meet your expectations (or surpass them?)! We look forward to serving you again. Best, Samantha T. from CW.

Posted 3 years ago

“Love my new claw proof velvet sofa cover! Perfect fit and much easier to put on than my original pottery barn cover, great price, and love that you can customize with adding a port for device charging. Customer service is wonderful as well. I ordered swatch samples and they got lost in the mail (envelope arrived broken open). New samples were reordered for me and delivered very quickly without an additional charge.”

Helpful Report

Posted 3 years ago

Thank you! We strive to make all customer journeys with us the best and most seamless they have experienced. We're thrilled that you're satisfied with the slipcovers and services. Best, Samantha T. from CW.

Posted 3 years ago

“This is the most perfect cover. It's 100% better than the IKEA one that came with. I love it!”

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Posted 3 years ago

Thank you, Julia! That's awesome to hear!

Posted 3 years ago

“Easy to put on! Great quality and kept me informed the whole time!! Love them!”

Helpful Report

Posted 3 years ago

Thank you, Cathy! The slipcovers look great in your living space!

Posted 3 years ago

“Received my order as promised and in what I consider a timely manner (3mo) for a custom made sofa cover...also taking into consideration all that is happening in the world these days. And, all the parts fit like a glove. Amazing! The quality and craftsmanship is excellent. What I really got a kick out of was the little tag inside each section that said "Hello, I belong to the seat cushion" etc. Communication from the beginning was excellent, I received email along the production process telling me what phase it was in. Just want to say thank you to all that took the time to produce a perfect fitting sofa slip cover.”

Helpful Report

Posted 3 years ago

Thank you for the kind words and we're glad that you like the tags that show customers where each piece goes! We thought it was charming as well :). We would also like to thank you for the patience you have extended for the slipcovers during these busy times. We look forward to serving you again. Best, Samantha T. from CW.

Posted 3 years ago

“Very impressed by this product. My 15-year-old sofa has New life now. Everything fit perfectly and I would definitely recommend this company.”

Comfort Works 5 star review on 1st April 2021

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Posted 3 years ago

Thank you! The slipcovers look great in your living space!

Posted 3 years ago

“I love the ability to change my decor by changing the color of the fabric, while at the same time giving new life to my furniture in a sustainable way. I have ordered covers from a different company in the past, but must say Comfort Works has exceeded my every expectation and is where I will order from in the future. - The ordering process was quick and easy - I received regular updates on the progress of my order - I was told 7-8 weeks till I received my order....I received my covers in 20 days! - The quality and fabric is beautiful, I especially like the manner of piping on the back cushions which gives more structure to the pieces. - The price was very reasonable My 18 year old furniture looks and feels brand new. Very satisfied buyer!!”

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Posted 3 years ago

Thank you, Andrea! Part of the fun of slipcovers is definitely the flexibility of changing up the entire living space with just different fabrics for a fraction of the costs compared to upholstery. We hope to serve you again!

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews