Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 covers. Have not checked second one. First one fit absolutely perfectly. Material isn’t bad. It’s comfortable.”

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Posted 4 years ago

“Your work is Perfect !”

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Posted 4 years ago

“The covers are fabulous. They feel great and fit perfectly. Thank you 🙏”

Comfort Works 5 star review on 4th August 2020

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Posted 4 years ago

“Excellent product and customer service. Good value for the price.”

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Posted 4 years ago

“Love my slipcover for my IKEA farlov couch-fits WAY better than the IKEA slipcover and the material is to die for! Love it!”

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Posted 4 years ago

“We love our couch cover!! Like having a whole new couch! Perfect fi and so soft yet durable. Pleasantly surprised. Definitely recommend this company.”

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Posted 4 years ago

“We just put our sofa cover on today and LOVE the results. It looks so nice and fits perfectly! Definitely recommend this company.”

Comfort Works 5 star review on 3rd August 2020

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Posted 4 years ago

“Hey, we received our cover just the other day. Beautifully packaged yes, and on time (takes about six weeks to the U.K.). So excited to open my brand new, brilliant white, fitted sofa cover with a built in pocket for the Wireless charger and cords... Only it wasn’t brilliant white( it’s cream/yellow), it doesn’t fit very well (as it is too big on the corners, underneath and on the seat cushions - see photos) and the recharge disc doesn’t work with our iPhones (I wish you had told me it only works for some phones?) and finally the pocket for the disc is not sewn on straight! I work away and only just opened this weekend, or I would have let you know this sooner. I would really like this to be rectified ASAP with what I actually ordered: a WHITE FITTED sofa cover. Once this has been received I shall send this one back to you. (I can’t be without a sofa cover for six weeks as it will damage my sofa). I would like to send back the wireless package for a refund as it doesn’t work with our phones. Please get in touch. Thank you. M Smith, Totnes, UK.”

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Posted 4 years ago

Hey there Miss Smith, thanks for your feedback - with regards to the colour discrepancy, I was wondering if you had ordered fabric samples prior to purchase? Colours will always vary between monitor screens so it becomes a bit subjective as to how white a white fabric should be. With the wireless charger, as long as your phone is originally compatible for it - it should work. Here's a full list that we mention here: https://comfort-works.com/en/content/smart-sofa-by-comfort-works-269/ With the fit issue , I do see a looseness in the photo provided which we can easily fix with replacement covers and measurements obtained from you. However, if the colour isn't white enough for you then we may have to consider a different fabric altogether. Do email us at info@comfortworks.com.au, we'll work with you on this! Take care and speak soon, Chuck

Posted 4 years ago

“I received my chair cover and am really pleased with the quality of the material and also this has been made to a very high standard. I would definitely recommend this company and would not hesitate to make further purchases. It also arrived in the time that was quoted. Well done Rachel :-)”

Comfort Works 5 star review on 2nd August 2020

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Posted 4 years ago

“Great company! The price was good, they sent us swatches to choose from, they have a variety of design/fabric/model options. The Covers we Ordered came in a timely matter and were easy to install.”

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Posted 4 years ago

“Ordered a slipcover for our Pottery Barn Charleston sofa and absolutely LOVE it. Well made, fabric is soft and comfortable. Worth the wait.”

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Posted 4 years ago

“The covers are lovely and very well made. Jill”

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Posted 4 years ago

“We ordered a cover for our IKEA Moheda couch and we are very happy! It was worth the wait, every detail of it is just perfect! Thank you for giving a new life to our beloved furniture piece!”

Comfort Works 5 star review on 1st August 2020

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Posted 4 years ago

“Perfect. My 12 year old Ikea sofa and armchair look as good as new. Covers fitted easily and well. Fabric soft and cosy. Delivery as advised. Well packaged. Satisfied customer. Many thanks.”

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Posted 4 years ago

“Very good quality fabrics, nicely cut and excellent customer services!”

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Posted 4 years ago

“Consulted with a representative prior to making my order to ensure my cover would be the correct fit. I ordered a exactly what was advised. Low and behold, my cover arrives and does not fit and there is a major issue with the design. When I brought this issue to the company’s attention, I was told that I would have to pay for a new cover to be made- no discount offered and no apology. I expressed that I felt this was unfair since I ordered exactly what they told me to order with assurance that it would fit by sectional. It’s been a week and I haven’t received further contact from the company. I’m left with a $500+ cover that does not fit. I would never pay additional money to have a new cover made since I don’t have the confidence that it would be correct and I would be out of even more money.”

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Posted 4 years ago

Hey Sarah, thanks for your feedback and sorry about the negative experience - it doesn't sound like us to not be able to resolve an issue like this, I've taken a look at your case and agree that we've missed the mark here. I'll be in contact with you shortly and hopefully we'd be able to work towards and amicable solution. Once again - we are deeply sorry for the inconvenience caused. Take care and speak soon, Chuck

Posted 4 years ago

“Very easy to work with and answered our questions completely and quickly.”

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Posted 4 years ago

“Helpful and pleasant to deal with, good products at good value, and prompt turnaround.”

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Posted 4 years ago

“Covers fits perfectly, feels like we've got a brand new sofa”

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Posted 4 years ago

“Fantastic!! We ordered a new cover for Ikea Ektorp chaise lounge (which was discontinued) and it looks great. Fits perfectly and arrived when promised. Very happy :)”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews