Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very pleased with our slip covers. They were well made and fit perfectly. The fabric (Kino Shadow) was very good quality and just what we wanted. We were on the verge of replacing our Crate and Barrel lounge sofa, so the slipcovers saved us over $1K and made our 8+ year old, well worn sofa look like new.”

Comfort Works 5 star review on 24th September 2020

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Posted 4 years ago

Thank you for taking the time to leave us this awesome review and photograph! It really does look amazing :). We're thrilled you're happy with the final product.

Posted 4 years ago

“They fit perfect - will be ordering a set for summer - great way to refresh a room and decor !!! Love love love my hovas sofa slip covers !”

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Posted 4 years ago

“I had to wait awhile due to the pandemic to receive my slipcovers but It was worth it. Thank you Samantha, for giving me quick responses and getting my order delivered. They fit perfect and look beautiful!”

Comfort Works 5 star review on 23rd September 2020

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Posted 4 years ago

Oh my gosh Nicole the slipcovers do look amazing and perfectly tailored to your Crate & Barrel pieces! Thank you for being so patient during these very busy and unprecedented times. We appreciate you!

Posted 4 years ago

“Customer service was responsive to questions. The cover is beautiful, soft, and fits well. The design is fitted enough to keep it in place, but not tight.”

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Posted 4 years ago

Thank you Tina! The covers look amazing and we have also conveyed your feedback to your agent. I'm sure she would be happy to know! Thank you.

Posted 4 years ago

“We love our “new” couch! The cover is gorgeous. I’m impressed with the quality of construction and material. Their customer service is phenomenal! I had to change my address as they approached shipping and they took care of everything and were so attentive. They even reached out when fedex couldn’t deliver it the first time. I took one star off because the fit was slightly off on one of the pieces, but you can’t really tell with the cushions and pillows. I highly recommend!!!”

Comfort Works 4 star review on 23rd September 2020

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Posted 4 years ago

Hey Tracey! Thanks for the review, however, we don't want to be sitting on our hands when you are not 100% happy with the covers. Sam will be reaching out via email to see how we can get the fit better for you. :) Speak soon, Ning from Comfort Works.

Posted 4 years ago

“My couch looks new. Covers were a perfect fit. My couch had a lot of life left in them however, it’s cover didn’t. We had already tried IKEA, however, they had discontinued parts of this couch. So, our only option was to either throw parts of the couch or go on without changing covers. We came across comfort works. Initially we were very skeptical and first order samples from them. With samples in our hand, we felt more confident. Although, they had said covers will arrive in 6-8 weeks, they arrived for us in 5 weeks. And they have made our couch gorgeous. They also have very unique colors which we really like. I’ll recommend comfort-works wholeheartedly to everyone.”

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Posted 4 years ago

Hey Anupriya! That looks AMAZING! We love the contrast of the pillows and the super snug fit of the covers. Enjoy! :) Ning from Comfort Works

Posted 4 years ago

“Great price for covers-Performance Velvet Storm-that are beautifully made, look amazing and are wonderfully tactile. C-W kept in touch from delivery of samples to delivery of covers and we received the covers one week early, which was a nice surprise. They were delivered in perfect condition and on time by FedEx.”

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Posted 4 years ago

Thank you Liz! We're so glad you took the time to share this positive feedback. It makes our day!

Posted 4 years ago

“Very pleased with my new covers. They are a perfect fit and have transformed my settee - good as new!!!Pam”

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Posted 4 years ago

“Second order from Comfort Works & I am happy to say we are pleased again. Although it took a bit of time to arrive -- thanks COVID -- our IKEA barstools have had new life breathed into them.”

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Posted 4 years ago

“My Williams Sonoma chaise sofa looks so much better now! The slipcovers fit so well! The decor in that room has been seriously upgraded!”

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Posted 4 years ago

“LOVE MY NEW SLIPCOVER. Great quality. Perfect fit. Great customer Service! Transformed my room. Thank you!!!!!”

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Posted 4 years ago

“good quality.”

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Posted 4 years ago

“The cover was exactly as we wanted . Well made and high quality material . Good service and delivered on time will use the company again . Doug Cowan Devon , England .”

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Posted 4 years ago

“This is a four star review only because as of yet I haven’t been able to fit them due to work on the house being done running late to to the situation with the Covid virus, based on the customer service and how the look and feel 4 stars, hopefully I will get back and make it a five star when I can fit them. Thank you so much.”

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Posted 4 years ago

“Nice quality fabric. Fits well on the sofa. Excellent customer service. Punctual delivery. I recommend it to others.”

Comfort Works 5 star review on 22nd September 2020

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Posted 4 years ago

“Awesome! I’m happy to have found your company and the covers for an older IKEA model chair fits perfectly! Highly recommend this company👍🏻”

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Posted 4 years ago

“Excellent upgrade to a couch with some wear-and-tear, but wholly salvageable with some new cushion covers. Very impressive quality, stitching and material. Customer service was amicable and accessible. A win win!”

Comfort Works 5 star review on 21st September 2020

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Posted 4 years ago

“You will see my previous low rating of this company, but I have no way to retract that--and I'd give them five stars except for my initial dealings. Finally, after posting my review, I was contacted by someone who was able to expedite (is it really expedited if you have already waited months?) my replacement covers made to my measurements for two Pottery Barn sofas. The cotton duck is high quality, thick and soft. The fit well and look great, and I am ordering a second set--which if all goes according to plan I will rate a 5. My initial experience with their customer service folks was not stellar, but once my concerns were escalated, they quickly retified the issues with the first covers.”

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Posted 4 years ago

“After years my old ikea sofa tylosand got a new cover. I´m very happy with it. The fabric is beautiful and neatly finished. I was also very kindly helped by comfort works. It took a while because the fabric was not available but it was worth waiting.”

Comfort Works 5 star review on 19th September 2020

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Posted 4 years ago

“Impressed! The slipcover exceeded my expectations. The stitching and fabric weight are high quality. The instructions were very clear. The fit is terrific. I love the Kino Frost color. It has a soft blue hue and instantly brightened my room. Would buy from Comfort Works again and highly recommend”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews