Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product. I stupidly ordered the wrong (similar looking) cover for an IKEA chair without checking with them first. Upon receipt and realizing my mistake. Their customer service was awesome in helping me order the correct one with a nice discount. It recently arrived and fits perfectly and the fabric is beautiful! We love it! I highly recommend for high quality slip cover that fit perfectly!”

Comfort Works 5 star review on 3rd January 2021

Helpful Report

Posted 4 years ago

Thank you for the awesome feedback! We'll be sure to let your agent, Melvyn, know of your positive review :). We're glad this is sorted out for you. Happy new year!

Posted 4 years ago

“I am delighted in everything love the new look thanks”

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Posted 4 years ago

Thank you Fiona! Happy new year :).

Posted 4 years ago

“Le produit commandé était conforme à ce que j'espérais. J'ai eu quelques inquiétudes avec la livraison qui a tardé un peu et un sms reçu sur mon téléphone de la part du transporteur qui me disait que j'aurais des droits de douane à payer à la livraison, ce qui n'a pas été le cas. Bonne impression pour le produit!”

Helpful Report

Posted 4 years ago

“Great communication from company from order to delivery. The IKEA Klippan loveseat slipcover is nice quality fabric, strong seams, and fits almost perfectly and perhaps may stretch a bit in time to fit more exactly along one arm, and it's not really noticeable. The built in holes to secure the fabric along the wide horizontal seam of the seat won't work without us taking the couch apart (this is a replacement cover) so the fabric has to be tucked back in occasionally, which is fine. Love the slight sheen to the fabric. Very happy with the purchase.”

Helpful Report

Posted 4 years ago

Hello there! Thank you for the review. We're glad that you're happy with the purchase and that the slipcovers provided a new lease of life for the Klippan!

Posted 4 years ago

“Our Couch and chair have new life. The covers are beautifully made, super soft and cat approved as you can see. The fit is ever so slightly on the loose side, which gives it a lovely, slouchy look - and probably leaves a bit of room for shrinkage. Highly recommend! So much better than spending $2500+ on new furniture.”

Helpful Report

Posted 4 years ago

Thank you Natalie! That's the goal :).

Posted 4 years ago

“Just received my covers and delighted with them, luv the colour. 👍🏻👏🏼”

Helpful Report

Posted 4 years ago

Thank you! We appreciate it!

Posted 4 years ago

“The options of colors and textures are great. The shipping takes forever, but they are upfront about that. We thought the covers looked nice BUT they are a bit loose even over our old covers (not a huge deal), and the worst thing is that they PILL LIKE CRAZY! We are super disappointed in the amount of money spent to redo our couch and it looks like we’ve had it for years. Definitely not satisfied. :(”

Helpful Report

Posted 4 years ago

Hey Andrea! Thanks for letting us know about your experience with our Everyday Tweed Silver fabric. With its loosely woven 100% polyester strands, it is known to pill a little especially with high traffic use. We advise our customers to try using a de-piller from time to time (once every month) to better maintain the look and feel of the slipcovers. Besides this entry-level fabric, we do offer higher quality fabric that fits your home's function better without the need for recurring maintenance, such as the Kino heavy duty or the 100% natural fabrics Cotton Canvas and Madison. If you are keen to get another set, we'd be happy to throw in a little discount for you. Please write to us at info@comfortworks.com.au with photos of your current set and we'll help you get this sorted out. Happy New Year, Andrea. Stay safe and healthy. :)

Posted 4 years ago

“Wow! Great quality! We have had our Karlanda Sofa from IKEA for over 15 years and this is our second cover from Comfort Works and we could not be more happy. Great fit, durable fabric, and professional quality! This is a great option if you want to save money and update what you have as well as being environmentally friendly! Thank you Rachel!”

Helpful Report

Posted 4 years ago

Thank you Christopher! What a pleasant review to read after the holidays! Happy new year :).

Posted 4 years ago

“I bought it for my daughter for Christmas and she loves it...ill see if I can send a picture soon.”

Helpful Report

Posted 4 years ago

We're glad to hear that! What better way to gift a family or friend than a new look for their homes? Happy new year.

Posted 4 years ago

“I have an Ekeskog IKEA 3 seater which is about 17 years old. The old covers had started to disintegrate and it was time for either a new sofa or new covers. I’m so glad I went with new covers. They arrived this morning and were a dream to put on. The fabric is gorgeous as is the colour and they fit perfectly. I’m so pleased and looks like I have a new sofa. Thank you so much Comfort works.”

Helpful Report

Posted 4 years ago

Excellent! We're glad the slipcovers provided a new lease of life for the very comfortable Ekeskog :). Happy new year!

Posted 4 years ago

“really baggy and ill-fitting.”

Helpful Report

Posted 4 years ago

Hi Sam, we're really sorry to hear of this. We noticed that you have sent us a photograph of the products. We thank you for taking the time to reach out to us, and will be reverting to you the soonest - we have been away for the new year celebrations and apologize for the slight delays. We hope to be able to resolve the matter for you soon.

Posted 4 years ago

“Customer service has been quick to respond when I had questions about my order. Package arrived in a nice bag. Very impressed with quality so far. Would recommend.”

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Posted 4 years ago

“Pleasantly surprised, I'm so pleased with my replacement covers (Ikea Kramfors sofa leather-ish) they're perfect. Thanks so much”

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Posted 4 years ago

“The slipcovers are very well made and a good fit for our IKEA sofa”

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Posted 4 years ago

“Received my armchair cover from Comfort works and am very pleased with the quality of the fabric and how well it is made. Its a ferfect fit and has transformed a once shabby chair into a smart stylish one. I was happy that when I placed my order I was kept informed of the dispatch date and delivery date. Would use Comfort Works again with hesitation and would recommend to others.”

Helpful Report

Posted 4 years ago

“The new slipcovers have refreshed our chair and ottoman. They look great! We purchased the more durable fabric since we have a dog that likes the chair. It appears that it will wear well.”

Helpful Report

Posted 4 years ago

“Great. As advertised and easy to slip on.”

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Posted 4 years ago

“Super high quality and fits perfectly.”

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Posted 4 years ago

“This fit our old chair perfectly...it's brand new again! The cover is so well made. Wonderful customer service as well.”

Helpful Report

Posted 4 years ago

“We purchased a slipcover for a Buchannon rolled-arm sofa by Pottery Barn in the taupe claw-proof velvet. The slipcover arrived right on time. The quality and craftsmanship is superior. Everything fit with ease. I am surprised at how tailored the slipcover is to the form of the couch. This is not your 1990s slipcover with a slouchy look (we are over that). All this and the price point worked with our budget. Love the idea that couches can be upgraded and saved instead of dumped.”

Helpful Report

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews