Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order and was impressed with the material and the colour. However, the shape of the body cover was lose and warped. I was anticipating a snug fit and it was not.”

Helpful Report

Posted 9 months ago

Hey Courtney! I'm sorry to hear about the sofa covers being a little loose. Could you please send us an email at info@comfort-works.com with a few photos of your covers? We'd like to help take a look and work towards getting a new cover made with the necessary adjustments. Looking forward to hearing from you! -Melvyn from Comfort Works-

Posted 9 months ago

“I'm absolutely delighted with my slipcovers for my IKEA Ektorp armchairs. My two cats had done a number on the existing covers with their claws, making the chairs look absolutely disreputable. Too, the brown cotton canvas fabric with piping and pleated skirts just looked bulky and tired even without considering the shredding my cats inflicted. Since IKEA has long since discontinued new slipcovers for this model, I looked around for a minute to price out new furniture, but it simply made no sense to send structurally sound armchairs to the dump either financially or ethically. I was delighted to find Comfort Works for replacement slipcovers! After receiving fabric samples, I went with the Signature Velvet in Bayleaf without pleats or piping for a more tailored look. The slipcovers arrived faster than I would have thought possible and fit like a glove. Since I was hosting family for the holidays, I was so happy to have my living room look like a room furnished for people rather than for cats! I'd recommend Comfort Works to anyone looking to refresh their tired furniture. I'd especially like to commend Omar for his excellent customer service -- he went above and beyond to answer all my questions.”

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Posted 9 months ago

“Sieht super aus.”

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Posted 9 months ago

“Exceptional product...professionally sewn with quality fabric and materials”

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Posted 9 months ago

“Super prompt delivery, nice fabric, good fit. Very happy with product and service.”

Comfort Works 5 star review on 18th January 2024

Helpful Report

Posted 9 months ago

“Received my PB basic loveseat slipcover. It is professionally sewn with above average zippers and seams.. It fits perfectly and the piping is perfectly sewn. I am so pleased that I found Comfort Works. The packaging also was very tastefully designed. Impressive company!!!”

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Posted 9 months ago

“very happy with my sofa cover. it is exactly as described on the site and good quality. nice confection”

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Posted 9 months ago

“Product is perfect! Only thing I concern that there is a product I didn’t buy on my invoice.. Hopefully it’s just a mistake and I don’t need to pay for that.”

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Posted 10 months ago

Hi Mai! Thanks for the kind feedback! Curious about the extra item on your invoice, and we'd love to help you figure it out. Mind sharing a photo of your invoice with us at info@comfort-works.com? We'll take a look and see if we can help. Thanks! -Melvyn from Comfort Works-

Posted 10 months ago

“Love our new cover. So easy to put on. A great value and very fast delivery.”

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Posted 10 months ago

“At first I was skeptical of putting in my order seeing I’m in Canada, CF is in Australia but the work is done in China….but…. It all worked out in the end. Products received and it’s great. And my order was customs on top of everything.”

Comfort Works 5 star review on 12th January 2024

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Posted 10 months ago

“Thank you so much for your efforts. These custom, large scale, cushion covers turned out exactly as I had hoped. I’ll definitely be using you again.”

Comfort Works 5 star review on 11th January 2024

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Posted 10 months ago

“Thank you so much for your efforts. These custom, large scale, cushion covers turned out exactly as I had hoped. I’ll definitely be using you again.”

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Posted 10 months ago

“Every step of this process has been absolutely pleasant. I was delivered a couch cover that had 2 pieces that didn't fit. Not only were they very responsive, but then ask for measurements and sent me new prices that fit perfectly with no extra charge. Even before that they have been communicative and helpful. Highly recommend this product that's high quality with great customer service.”

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Posted 10 months ago

“Artículo muy bueno, buen servicio y buena calidad”

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Posted 10 months ago

“This chair cover is beautiful. it could have fit a little better on the right side for the price, but I haven't washed it yet, and it may change over time. but, it is beautiful and I will buy the matching cover for my softa.”

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Posted 10 months ago

“I love my new Arhaus Emory sofa and oversized chair slipcovers. They fit perfectly! I received them within a week of ordering. The best part is I paid about 1/2 of what I would have if I ordered it from Arhaus. Thank you Comfort Works!”

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Posted 10 months ago

“Le cuir est de très mauvaise qualité. Bien inférieur à ma précédente commande . La fermeture menace de lâcher à chaque usage . Vraiment déçu , est il possible d avoir un geste commercial.”

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Posted 10 months ago

Bonjour Rémi, Vraiment navrée d'entendre que nos housses de coussins ne sont pas à vos attentes. Un agent de notre équipe vient de vous contacter par mail afin de résoudre le problème rencontré. Nous espérons qu'une solution se trouve rapidement. Bien cordialement, Équipe Comfort Works.

Posted 10 months ago

“Wonderful product quality, speedy delivery and timely customer-care. Totally satisfied! :)”

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Posted 10 months ago

“They crafted a perfect new cover for my IKEA Ektorp sofa bed 2 seats. Excellent cotton fabric assembled with impressive care for details”

Helpful Report

Posted 10 months ago

“They crafted a perfect new cover for my IKEA Ektorp sofa bed 2 seats. Excellent cotton fabric assembled with impressive care for details”

Helpful Report

Posted 10 months ago

Comfort Works is rated 4.8 based on 4,673 reviews