Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cover fits perfectly and the team was so easy to work with!”

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Posted 9 months ago

“Super qualité, expédition hyper rapide”

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Posted 9 months ago

“Très contente de ma housse Velvet. Le résultat est magnifique. C’est comme un canapé neuf. Facile à installer . J’ai l’intention de commander une housse pour un autre canapé. Merci pour ce beau travail”

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Posted 9 months ago

“Très satisfaite de mon achat J'ai d'abord eu un petit souci avce les coussins d'assise qui étaient trop petits car le modèle de mon canapé Maisons du Monde était un peu différent du modèle référencé (hauteur matelas du convertible). Le SAV a été très réactif, et m'a demandé toutes les mesures pour me fabriquer spécialement les 2 housses adaptées, et cela rapidement. Tissu de qualité.”

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Posted 9 months ago

“La housse est arrivée très rapidement. Le tissu est de bonne qualité et la coupe s'ajuste très bien à mon canapé. Petit plus le velcro est livré avec la housse pour fixer sur le cadre du canapé en cuir!”

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Posted 9 months ago

“The result was better than I expected. Extremely satisfied.”

Comfort Works 5 star review on 19th March 2024

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Posted 9 months ago

“The covers went on very easily, they fit beautifully and elevated the look of the chair and ottoman, the fabric was high quality and the color was perfect. Thanks so much!”

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Posted 9 months ago

“Nous sommes enchantés du changement de décoration grâce à ces nouvelles housses. Nous avions commandé des échantillons mais c'est toujours délicat d'imaginer le résultat en grand. Le tissu est superbe, doux et agréable au toucher. Les housses sont plus faciles à installer que les housses IKEA d'origien pour les coussins du haut (fermeture éclair plus longue). Les finitions sont parfaites, les fermetures éclair solides. Seul petit bémol, elles sont un peu grandes. J'aurais préféré que le résultat soit plus tendu.”

Comfort Works 5 star review on 18th March 2024

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Posted 9 months ago

Bonjour Nadine, Ravie que la housse vous plaise globalement! Un agent vient de vous envoyer un message afin que l'on puisse résoudre la housse qui pose soucis. Nous allons voir ensemble sur ce qui ne va pas! Bien cordialement, Equipe Comfort Works.

Posted 9 months ago

“I was disappointed when I got my covers. The color wasn’t what I expected from the pictures and they don’t fit my couches well. The corner of one of the covers ripped while I was trying to install it with my husband but there are folds in other areas. The only reason I’m keeping the covers is because they truly are claw scratch resistant and I’ve been fed up with looking at my scratched up couch”

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Posted 9 months ago

Hey Holly! Sad to hear about the fit not being perfect :( Would it be possible to drop our customer support team an email so that we can look into this for you? You can email us at info@comfort-works.com We can offer replacements (with adjustments if needed) for these sorts of situations. It sounds like some parts are way too tight, hence explaining the ripped section while installing them. I don't think the covers would last long if they're in this condition from the get-go, so it's best we fix them for you. Hope to hear from you soon! -Melvyn from Comfort Works-

Posted 9 months ago

“I couldn’t be happier with my new slipcovers. I have a Pottery Barn comfort square arm sofa and loveseat that were in desperate need of a refresh. I ordered new covers in the Performance Weave Stone and am amazed at the transformation. The new covers fit perfectly—looks like brand new furniture. Thank you for these great covers—and for saving me over $1,000 from ordering direct from Pottery Barn.”

Comfort Works 5 star review on 17th March 2024

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Posted 9 months ago

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Posted 9 months ago

“I love my new slipcover for my Nantucket ottoman, it fits beautifully. Your customer service was excellent! I will be ordering more in the future! Thank you so much!”

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Posted 9 months ago

“The quality, material, and fit are superb! Only disappointment is the color. I ordered the textured weave dark denim. Knowing that denim is blue, and the photo looked blue; well it is really a dark green/blue. Unfortunately, it clashes with my decor so I have covered my sofa with a slip cover. Recommend ordering swatches if you have the time.”

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Posted 9 months ago

We're sorry to learn about the colour of the fabric not being quite as blue as you liked, Carol! Yes, we do recommend getting samples beforehand as the way the colours display on your device screens can vary a lot depending on the manufacturer of said screens. That said, if you're interested in getting a fabric with the right shade of blue, please feel free to get in touch with us at https://comfort-works.com/pages/contact-us and we'll find a way to work this out. Cheers! -Melvyn from Comfort Works-

Posted 9 months ago

“The team was very support and the sofa cover was as described. Good quality material and nice results on my sofa”

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Posted 9 months ago

“The fabric feels amazing to touch and our old armchair looks like new! Love it!”

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Posted 9 months ago

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Posted 9 months ago

“Beeindruckend gut. Passt perfekt, toller Stoff und akkurat genäht.”

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Posted 9 months ago

“Dog and cat hair won't be noticeable, and it feels great on the skin.”

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Posted 9 months ago

“très contente de cette house tissu et confection impecable envoi parfait T Merci pour votre travail Mme de Liniers”

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Posted 9 months ago

“Excellent service as always! A special thanks to Omar who facilitated the creation of a couch cover that was discontinued! My dog’s totally destroyed the one that I need to replace. My next venture will be to have my whole couch covered by comfort works. Thank you to all of the staff for your excellent service and product!”

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Posted 9 months ago

Comfort Works is rated 4.8 based on 4,673 reviews