Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

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Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my new covers for our Ikea Standmon chairs and footstools (received to the Netherlands) this week. I cant even explain to you how pleased I was with them. The finish looks very professional and now they look and feel great (I got green velvet, feels so nice). It makes such a difference to how I now feel about my colour mismatched, damaged and dirty old chairs. I now am proud to have them in my living room! Now I am looking around thinking what else I can cover :-) I have a toddler so I am sure we will have more spills and I am hopeful that the covers wash well (are there any cleaning guidelines to refer to, for the different types of fabrics?) Once shipped the shipping was fast, just had to wait the already specified time for the covers to be made, which I think was 5weeks. It was worth the wait though. Being able to buy new covers that work is really good for the environment too... to avoid throwing away and buying new. Here are a few pics to help people see how these covers work on the chairs. Thank you Comfort Works.”

Comfort Works 5 star review on 14th January 2021

Helpful Report

Posted 3 years ago

Thank you, Lucy! It always makes the team's day when we come across such kind words. We definitely aim to be eco-friendly, and have a zero-waste program where scraps of fabrics are all upcycled :). The velvets are indeed durable, you can refer to the fabric care details here: https://comfort-works.com/en/content/fabric-details-care-guide-73/. As for other furniture you wish to slipcover, you may always send us photographs and we'll get back to you!

Posted 3 years ago

“We ordered armrest protectors for our IKEA couch and both the quality of the manufacture and that of the material was beautiful. Very happy with our purchase.”

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Posted 3 years ago

Thank you! That is what we aim for :).

Posted 3 years ago

“We just received our cover and couldn’t be happier with the color and material. Shipping was quick and easy and it made it all the way to Israel with no issue. Would highly recommend comfortworks!”

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Posted 3 years ago

Thank you! That's awesome to hear.

Posted 3 years ago

“These slipcovers look way better than what’s offered at IKEA. Great quality and fit. Very stylish. I’m going to order another so I can switch it up every once in a while. Such a great resource to get extra mileage out of my furniture.”

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Posted 3 years ago

Thank you, Tracey! We'd be glad to serve you again :).

Posted 3 years ago

“The slip covers came really well packed in a nice bag and every piece fit the IKEA kivik we’ve had for about 5 years. Thank you Comfort Works for the amazing work that you do!”

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Posted 3 years ago

Thank you for the warm feedback :). That canvas bag is designed to be reused! You could store other items in it. We do our part for the environment.

Posted 3 years ago

“I’m definitely glad that I found comfort works I’ve had this ikea sofa bed that has long been discontinued and started to show it’s age so I started looking through google and came across comfort works and when I was able to find my long discontinued couch I was pleased, this purchase definitely changed the appearance of the room and gave life to this couch that I’ve had for years”

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Posted 3 years ago

That's awesome to hear! The team is always happy to know we saved yet another sofa :).

Posted 3 years ago

“Je suis sincèrement ravie de ma nouvelle housse. Démonter tous les pièces du canapé demande beaucoup d'énergie mais vos housses se positionnent parfaitement. Quelle belle satisfaction ! Me voilà avec un nouveau canapé à l’abri des griffes de nos deux amours 😉 Un immense merci à Comfort Works et son équipe à l'écoute!”

Comfort Works 5 star review on 13th January 2021

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Posted 3 years ago

Merci beaucoup pour vos commentaires Marie-Christine! Nous sommes ravis que vous appréciez vos nouvelles housses de canapé! Il ne reste plus qu'à en profiter (avec vos chats) :)

Posted 3 years ago

“The price is certainly worth the quality! I excitedly threw on the covers for our IKEA Ekebol as soon as they arrived and I'm thrilled with the color and fit. These are more thoroughly made than the original IKEA covers in my opinion! We're a multi-cat household and these covers are much stronger against snagging claws. The ordering process was simple and delivery was faster than we expected. All-in-all, a great experience.”

Helpful Report

Posted 3 years ago

Hi Sasha! Thank you for taking the time to share :) Should you like to look into slipcovers in the future, perhaps you could order a few swatches of the Claw-proof Velvets and give those a go? You might find that it would be just the fabric you needed in a multi-cat household!

Posted 3 years ago

“Everything about the process was perfect. From getting the fabric swatches, to using the website, to the delivery, to how great the covers fit, it was a 5 star experience all around. Great company. Will definitely use them again.”

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Posted 3 years ago

Thank you, Mark! We look forward to serving you again! Best, Samantha from Comfort Works

Posted 3 years ago

“I had ordered some fabric samples sometime ago but couldn’t decide on a color. I finally decided to order a new slipcover for my 20 year old Ektorp loveseat sofa bed this past December 2020. I happened to see a video made by Comfort Works recently about choosing velvet for pet friendly homes. This video was very helpful in helping me make up my mind of fabric type and color. So I ordered Velvet “Storm”. My product took 6+ weeks to arrive which was exactly what I was told to expect. The cover fit perfectly and the velvet fabric is so soft and luxurious! I’m actually planning on updating the decor and paint in the room now! Our family is very pleased with our Comfort Works slipcover ❤️! And what is fantastic is that I paid in Canadian currency so there were no surprise duty or import fees, just pay the tax to the delivery courier before delivery. (Taxes approximately 40$)”

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Posted 3 years ago

Oh my gosh, Vanessa! Thank you for the kind words and the before and after photographs. Definitely an upgrade we are thrilled to be a part of :). We appreciate your patience during the busy period. Best, Samantha from Comfort Works.

Posted 3 years ago

“I was so pleased to have found Comfort Works. I needed to change the colour of an old ikea chair I had in a bedroom, one I don't think Ikea do any more. I did some googling and was delighted to find someone that could make me a cover. I ordered fabric samples, which was very straightforward, chose the fabric and placed my order. I was kept informed every step of the way and my cover arrived when they said it would. And it fits like a glove!! I was so excited to put it on, I didn't think to iron it first - so excuse the photograph - it does fit really well - and will look perfect when it's been ironed. Thanks to the team at Comfort Works - you were a pleasure to work with.”

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Posted 3 years ago

Thank you Hazel! Always a pleasure to read of success stories like this one :). Best, Samantha from Comfort Works.

Posted 3 years ago

“Amazing quality, fits perfectly and so comfy! Can’t recommend enough!!”

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Posted 3 years ago

Thank you Erika! :).

Posted 3 years ago

“I ordered the Scandi style covers for our Ikea Nils armchairs in Cotton Canvas White and absolutely love them. The fabric is thick and beautiful. Very impressed with the quality, especially for the price. Would highly recommend!”

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Posted 3 years ago

The Scandi is a very laid-back style, isn't it? We're glad you're impressed with the purchase! We look forward to serving you again. Best, Samantha from Comfort Works.

Posted 3 years ago

“Délai respecté et tissu parfaitement conforme à mes attentes!”

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Posted 3 years ago

Merci! :).

Posted 3 years ago

“Very happy with the quality of service, delivery and the product. Thanks sincerely! Mary Ellen”

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Posted 3 years ago

Thank you Mary! That makes our day and keeps us striving to serve customers better :).

Posted 3 years ago

“The slipcovers fit perfectly. Great customer service! I highly recommend them if you are looking for great quality and new look for your old furniture cover!”

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Posted 3 years ago

Thank you Haleh! We'll be sure to share this with your agent Mathilde! We're glad you're satisfied with the products and services.

Posted 3 years ago

“Love my new cover. Fits great and is a great addition to my living room. So glad I found you.”

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Posted 3 years ago

That's awesome Susan, we're glad we could help provide a new look to your living room :). Thank you.

Posted 3 years ago

“Great service. Slipcovers fit perfectly.”

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Posted 3 years ago

That's what we aim to provide, Susan! Thank you.

Posted 3 years ago

“I ordered the Orange pet-friendly cover for my tan leather Stockholm sofa, and I LOVE it! The only minor issue I have is that the color in the photos wasn’t accurate. It actually matches the original color *even better* in real life. If you have the tan leather sofa, I highly recommend getting the orange pet-friendly fabric. The cover matches perfectly with all my other furniture, and it’s extremely soft and comfy. The nap is very low and I really like that. Imagine a velvety suede. I am going to order more so I can switch up the look of my living room now and then. Thank you Comfort Works!”

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Posted 3 years ago

Thank you for the awesome review, Jill! Its what we like to see! We always recommend getting fabric swatches before placing an order, as colors shown in photographs can vary depending on your device settings/brightness. We are thrilled that you are happy with your purchase and look forward to serving you again.

Posted 3 years ago

“I inherited a Crate & Barrel couch that is so comfy, but used to be under a window and got bleached by the sun. This unfortunately made it look like a sweaty giant had sat in it. Crate & Barrel stopped making slipcovers for this model, so I was so happy to find Comfort Works! I was a little nervous about working with an internet company that was based overseas, but the whole process was really easy and smooth. My questions were answered quickly and my slipcover arrived when they told men it would. Best of all, it fits perfectly! My couch has never looked better.”

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Posted 3 years ago

Thank you Kristy! We're glad you're satisfied with the products and services :). That makes our day.

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews