Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

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Comfort Works 5 star review on 19th July 2024

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Comfort Works 5 star review on 21st June 2024

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Comfort Works 5 star review on 15th June 2024

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Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The material is soft but the fit is lumpy in some areas. Customer service was impossible to reach prior to the order being shipped. Overall, I'm not sure if I would purchase from here again - certainly not for the price that we paid.”

Helpful Report

Posted 4 years ago

Hey there, thanks for the feedback and sorry to hear about the experience that you've faced with us so far -- I checked your email against your order but it seems like we haven't received any unfortunately. Nevertheless, could you kindly send us a photo of your sofa in full view so that we can see this lumpy issue? Our email address is info@comfortworks.com.au -- hope to hear from you soon!

Posted 4 years ago

“Liebes Team, mit meinem neuen Bezug für mein IKEA Sofa bin ich sehr glücklich. Der alte Lederbezug war gerissen, es musste dringend was passieren. Auch aus Gründen der Nachhaltigkeit habe ich mich gegen ein neues Sofa und für einen neuen Bezug von comfort-works entschieden. Als ich den frisch gelieferten Bezug auf das Sofa aufzog, war ich anfangs nicht so zufrieden, da die Passform nicht so perfekt war. Doch die Tipps von Simon (waschen der Bezüge) haben sich als sehr hilfreich erwiesen und nun ist alles perfekt! Ich bin rundum happy und es sitzt sich sehr gut:) Ganz herzlichen Dank, ich kann euer Unternehmen guten Gewissens weiterempfehlen, besonders den ganz tollen support!”

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Posted 4 years ago

Liebe Barbara, vielen Dank für deine tolle Bewertung, es freut uns sehr zu hören dass deine neuen Sofabezüge unter Anwendung unserer Tipps doch noch perfekt passen. Viel Spaß mit deinem 'neuen' Sofa! Liebe Grüße von Sarah & Simon

Posted 4 years ago

“Love my slipcover for my IKEA chair! In fact I might be back to order a second cover for my other chair in the future :)”

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Posted 4 years ago

“I LOVE MY NEW SLIPCOVERS!!!!! Wow! It's like having brand new furniture and these are nicer than the slipcovers that came with my Crate and Barrel Lounge sofa an chair and a half. Comfort Works did not have the chair and a half standard but I special ordered it and it is perfect!! I chose Kino Navy (note that there is a bit more of teal tint to it than appears in my photos). The whole family loves them!! Photos show the slipcovers right out of the box, have not yet steamed out the wrinkles but there really aren't many to steam out. Cannot say enough great things about Comfort Works and their staff. The woman I worked with was so good at communicating and making sure they had the measurements for my custom cover just right. Superb customer service!!!”

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Posted 4 years ago

“Mein Ektopr Sofa ist noch gut in Schuss, aber der Stoff war langsam durch. Im Internet fand ich dann die Möglichkeit bei Comoft Works neue Bezüge machen zu lasen. Die Stoffproben kamen innerhalb weniger Tage und überzeugten mich. Ich habe dann einen Bezug bestellt. Lief alles reibungslos und sogar schneller als angekündigt. Die Qualität ist hervorragend und die neuen Bezüge liessen sich problemlos auf das Sofa aufziehen. Teilweise waren die Reißverschlüsse sogar besser angebracht, als die originalen von IKEA. Fühle mich sehr wohl damit. Besonders gut hat mir auch gefallen, dass die Bezüge nicht in Plastik eingepackt kamen. Und die kleine persönliche Nachricht. Ich kann Comfort Works nur empfehlen. Kauf auf Rechnung lief reibungslos.”

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Posted 4 years ago

Lieber Berndt, vielen Dank für dein umfassendes Feedback, wir sind sehr glücklich zu hören dass du so zufrieden mit deinem neuen Bezug und der gesamten Einkaufserfahrung bist! Genieße dein 'neues' Sofa, wir würden uns freuen auch in Zukunft wieder von dir zu hören. Viele Grüße, Sarah von Comfort Works

Posted 4 years ago

“Rachel- The slipcover fits beautifully on my Ethan Allen sofa. The color and fabric are exactly what I envisioned. Thanks, again for the terrific customer service. Best, Kathryn”

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Posted 4 years ago

“Fits my couch cushions perfectly. Well-made. Changing out the covers has made the room feel so much brighter, and fits my style much better now.”

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Posted 4 years ago

“Awesomeness! I love the fabric & fit for sofa & chaise...these are my second set from COMFORT WORKS. Delivery workmanship is superb! ~Sue”

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Posted 4 years ago

“Du 100% sur tous ce qu'on attend d'une expérience d'achat en ligne !!! - Un très beau site avec un configurateur très pratique - De très beaux choix de tissus et de couleurs - Un service client qui informe à chaque étape de la commande avec des petits messages très sympa - Et puis enfin une qualité de travail IMPECCABLE On pourrait croire que c'est une grande entreprise mais non c'est une petite entreprise familiale. Bravo à vous, je vous recommanderai à tous mes amis !”

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Posted 4 years ago

“Très satisfait (délai, qualité, suivi client, ...)😉”

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Posted 4 years ago

“High quality and great service”

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Posted 4 years ago

“I ordered a slipcover for my 13 year Ikea Ekeskog sofa (which I love and did not want to replace). I was unsure whether to replace the sofa, or if new covers would breath new life into my beloved sofa. The slip covers has breathed new life into my sofa. The fit is a little loose (and the covers needs ironing), but I assume it will shrink in the wash a little to fit better. But the cover is very comfortable, and material looks and feels fab. I am v happy.”

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Posted 4 years ago

“I was looking for the product since two years and finally found it at Comfort. The product is of good quality and ties perfectly with my interior. Thank you very much!”

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Posted 4 years ago

“Really fantastic service and the covers look amazing. The team checked on the address for delivery which was lucky as I’d moved house, and then super fast delivery Shanghai. Thank you!”

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Posted 4 years ago

“Hi. The sofa covers looks brilliant and same as promised. The team was very helpful from order placed to delivery and approachable. Thank you team Comfort works!”

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Posted 4 years ago

“Farbe& Stoffqualität wie erhofft!! Auch die Größe des Bezugs passt, vielleicht etwas üppig, aber nach der ersten Wäsche dürfte das perfekt sein.”

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Posted 4 years ago

“Très belle housse.”

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Posted 4 years ago

“Love it!! Fits perfect and made our sofa look brand new. So much more affordable then purchasing a new cover from restoration hardware. Thank you Comfort Works!!”

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Posted 4 years ago

“It looks great and makes our chair appear very warm and welcoming.”

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Posted 4 years ago

“Happy with the fit, we got Canvas Fog a restoration hardware Belgian slope arm cover. The color looks nothing like the picture on cover works website Happy to have a new cover”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews