Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aucun problème, livraison plus rapide qu'annoncé. En plus, français parfait en provenance d'Australie !! Que proposez-vous d'autre sur le thème "maison" ?”

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Posted 5 years ago

“Overall very happy with covers, some of the Velcro positioning might need to be checked and the arm covers could have been a bit tighter. however quality is great and we are happy with the outcome.”

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Posted 5 years ago

“Fantastic extremely pleased with my covers the colour and quality really good. Customer service great to will be recommending to friends and family!”

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Posted 5 years ago

“The slipcover totally transformed my basic IKEA couch. I've had it for several months now, and it's held up very well -- I can tell it's going to last a long time. The customer service is great and very personal, too.”

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Posted 5 years ago

“I have been very impressed with the personalized customer service, from the moment I ordered fabric samples. I am very happy with the finished product and the speed in which I received the covers. No regrets, so happy I chose to recover the sofa rather than buy a new one. Thank you for the exceptional service provided by your company.”

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Posted 5 years ago

“Super happy with my order! After scouring the internet for a good quality cover for our Klippan loveseat, I stumbled on Comfort Works. The quality and fit is perfect and the color is just what I was expecting.”

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Posted 5 years ago

“Hat alles wunderbar funktioniert und sogar die Zollabfertigungskosten wurden zurückerstattet. Die gute Frau bei Comfort Works hat sich bestens und unbürokratisch um alles gekümmert und wir sind froh, dass wir das alte Sofa nicht wegwerfen mussten, nur weil der Bezug in die Jahre gekommen ist. Geld und Mühe gespart und erst noch etwas für die Umwelt getan.”

Comfort Works 5 star review on 2nd December 2019

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Posted 5 years ago

“Yes, I was a bit nervous about ordering custom slip covers for my sofa and 2 chairs, but I took the plunge and am so, so glad I did. Chuck walked me through the measuring process (yes, it was time consuming but he kept encouraging me despite several “errors” (i.e. crazy numbers that made no sense!) until I (we) got it right. The results were fantastic and I could not be more pleased. Thank you, Comfort Works for your excellent customer service.”

Comfort Works 5 star review on 30th November 2019

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Posted 5 years ago

“I order cover for my 3 seat Kivik sofa and received it 2 weeks later but the covers where small I wrote them asking for replacement because my husband and I really liked the quality of the leader covers and had quick response asking for pictures I send them and they where agreed to send me replacement which was on 14.11.19 and still waiting for it to be delivered. Chuck, whom I was communicating was very helpful I was quite surprised I wasn’t expecting too much from them but was wrong. I hope this time to be the correct size and to be delivered on time. I will be giving them full stars if everything is Ok with the replacement.”

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Posted 5 years ago

Hey Dzhemile, glad to hear that I was able to help out - wanted to let you know that the replacement covers are now on their way via FedEx, will send you a separate email with tracking number so you know when to expect them :) Cheers! Chuck

Posted 5 years ago

“All good! Love the product and it arrived sooner than expected. Thank you :)”

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Posted 5 years ago

“Sehr schöner Stoff und schnelle Lieferung nach Deutschland! Zudem perfekter Kundenservice!”

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Posted 5 years ago

Herzlichen Dank für die positive Bewertung! Die neuen Bezüge sehen in deinem Wohnzimmer toll aus. Wir würden uns freuen, bei Gelegenheit wieder von dir zu hören! Viele Grüße, Sarah von Comfort Works

Posted 5 years ago

“The Comfort Works cover for our IKEA sofa is fabulous. It fits better than the original IKEA cover. The service was incredibly fast, it arrived in under half the time I expected. The fabric and pattern choices are also incredible. I would definitely order another cover in the future.”

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Posted 5 years ago

“Love the covers made by Comfort Works. There was a slight issue with fit on one of the pillows, but Chuck with CW worked with me to get them corrected and the fit perfect! Would highly recommend Comfort Works and their customer service!”

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Posted 5 years ago

“Very quick service and delivery. A little loose fit at the swoop of the arm to the back. But a great product with great fabric.”

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Posted 5 years ago

“Excellent, immediate and friendly service. Very realistic pictures concerning the colours. Excellent quality! I strongly recommend comfort works!”

Comfort Works 5 star review on 29th November 2019

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Posted 5 years ago

“Easy and breezy slipcover for our Ikea sleeper bed sofa. We needed something cotton, easy to maintain (kid-friendly), and something to brighten up the space. I will definitely recommend this source for slip cover solutions for my interior design/styling clients.”

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Posted 5 years ago

“Was a bit wary of ordering,being abroad,but must admit they are lovely,fit better than ikea store covers. Perhaps should have picked a slightly darker grey,but will do fine.Many thank Tracy.”

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Posted 5 years ago

“Ordering the samples was ok took forever to show up in the US - OK fine (like 3 4 weeks) used their weird order sheet ordered paid never heard back 3 weeks later got an email form an Omar (who according to google is in the philippines and a online assistant for the company) asking how my measurements were gong ?? What the What ?? emailed him back with the email with the order asked what the status was of order NOTHING Sent 2 help desk tickets to Comfort Works for clarification NOTHING who runs a business like this --- I have the email trail this is not some dope trying to bad mouth the business I mean damn - I just wanted a slip cover and at over $600 I can just go buy a new coach ffs”

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Posted 5 years ago

Hello Ms Turner, thanks for your candid feedback and review. To start, we do apologise for the delay with the samples and if it felt like everything went downhill from there. When it comes to having slipcovers made-to-measure, it is a process which does require back and forth communications between our agent and yourself in order to create beautiful slipcovers out of the measurements of your sofa. I'm not exactly sure what our agent's location has got to do with anything, but he was doing what he could in terms of the above. I understand that you may have missed his replies to double check certain measurements but that's essentially the current status as of now. Only when we've confirmed all the measurements make proportional sense to us and our seamstress, then are we able to proceed with production. We're flattered that you think that one set of measurements sent to us is sufficient to make a set of slipcovers but the reality is that making slipcovers is far more complicated than that. All in all I do understand you're trying to get a slipcover and we're sincerely sorry for not meeting your expectations. As you're more aware of what this process entails now, and if you truly feel that you'd rather buy a new couch instead that is completely okay -- and we can arrange to cancel and refund your order altogether, just let us know. Speak soon, Chuck

Posted 5 years ago

“Nice material, great shape! Quality product.”

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Posted 5 years ago

“The colour is lovely and the material is wonderfully soft as well (went for the velvet). It was a bit of a struggle to get the case on; but that is part and parcel of ensuring a snug fit! A really luxe product and I feel like i've done my bit for the environment in up-cycling my sofa rather than buying a new one! P.S. I've included a photo, but the quality is a bit shoddy...sorry!”

Comfort Works 5 star review on 27th November 2019

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,675 reviews