Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is outstanding! The new slip cover is perfect and is beautifully made. This is a professional organize and I can’t compliment them enough. Thank you!!”

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Posted 1 year ago

“Le colis est arrivé bien plus rapidement que prévu. Un peu de mal au départ pour comprendre comment tout installer. Mais le résultat est conforme à notre attente. Merci”

Comfort Works 5 star review on 25th October 2023

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Posted 1 year ago

“Un travail magnifique et un service au top. Déjà ma deuxième commande et certainement pas la dernière. Une cliente de Belgique vraiment ravie !”

Comfort Works 5 star review on 24th October 2023

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Posted 1 year ago

“Comfort Works exceeded my expectations with my sofa slipcover. My experience began with a prompt response to an online inquiry and was followed by fabric samples. My order was delivered super fast (within 5 days!) and I am beyond stunned at the quality, craftsmanship, and beauty of the finished product. The slipcovers went on with ease. I am still shocked at the transformation. Thank you so much for reviving my loveseat! This is the beginning of a beautiful relationship;)”

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Posted 1 year ago

“Ordering from Comfort Works was great experience. Product arrived quicker than expected and was packaged wonderfully. The slipcovers went on easily and look fabulous.”

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Posted 1 year ago

“I am very happy with my Ektorp Bed-Sofa cover, it was quickly delivered, easy to put on, looks great and the comfort chenille fabric is so soft and cozy...highly recommend!”

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Posted 1 year ago

“So happy with our slip covers!!! Plan on ordering more!! Customer service is amazing!!”

Comfort Works 5 star review on 23rd October 2023

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Posted 1 year ago

“I ordered a Soderhamn 3-seat sofa cover and footstool cover in the cotton canvas and I am so pleased with them! When they first arrived I was worried to see that they don’t have zippers to attach the cushions to the sofa/footstool body like the original covers but actually that grey suede-y fabric is there to create traction - and the cushions do NOT slip at all. I can’t believe IKEA didn’t think of that, I hated dealing with those zippers. On/off for washing will be so much easier now - no screws to remove. Shipping was super quick.”

Helpful Report

Posted 1 year ago

Hi Yelena! Thank you so much for your review! We're glad to hear that you find our covers with more functional features for your Soderhamn! Have a nice day! Lisa L - Comfort Works

Posted 1 year ago

“Order not delivered. Have emailed/reached out several times using email and text. No response. Please please get in to us and find my order. Or, give me my $ back.”

Helpful Report

Posted 1 year ago

Hey Julia! sorry to hear about the undelivered parcel. Very unusual for this to happen as most of our parcels do arrive at the delivery address. No need to panic, we're here to help! I see that one of our guys is on the case and has been in contact with you to get this sorted (and UPS has also filed an investigation), although you might not have been able to get a reply immediately as it was the weekend. If you could forward us the missing parcel claims ID that UPS provided you (or send us a copy of UPS's email for the claim), that would be super helpful for us in getting a replacement item out. -Melvyn from Comfort Works-

Posted 1 year ago

“Excellent work and customer service! I had miss measured the chair and Saulica from customer service contact me several times to make certain that the chair was properly measured! The cushions slipcovers were 2” too long so customer service asked me to have them tailored and they paid for the cost of the tailor!! Excellent craftsmanship, customer service and company. Will purchase from them again.”

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Posted 1 year ago

Hi Carolyn! Thank you for your detailed review! Now that we have your couch's template, the order processing for your next purchase will be much smoother and easier :D Enjoy your new covers and have a nice day! Lisa L - Comfort Works

Posted 1 year ago

“Very happy with my new slip cover for my chair and ottoman. The fit was perfect I actually like the way it fits better than original cover. I will defiantly be revisiting comfort works to replace my sofa cover.”

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Posted 1 year ago

Hi Pam! Thank you for your lovely review! We're ecstatic to hear that you love our covers! Don't forget to subscribe to our newsletters to receive our latest offers and discounts! Have a nice day! Lisa L - Comfort Works

Posted 1 year ago

“I ordered slipcover in blue canvas for my Rowe Nantucket sofa and I am ecstatic with product sent. Workmanship is beautiful and cover with 6 cushions fit perfectly. Price made the deal even better because I would have had to pay almost triple if I had ordered from Rowe directly. I even received 2 pillow covers (was not expecting) . I paid over $ 300 for two previously (albeit different fabric). I am now considering ordering another set as am very pleased with complete product and process.”

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Posted 1 year ago

Hi Barbara! Thank you for your review! We're thrilled to hear that you love our covers! Have a nice day! Lisa L - Comfort Works

Posted 1 year ago

“仕上がりはとても満足しています。無印良品のカバーですが、本家の物より装着しやすかったです。購入前の問い合わせにも丁寧かつ迅速にご対応いただきました。ありがとうございます。同じカラーでも生地によってだいぶ印象が違うと感じました。バリエーション豊富ですので、もう少し多くサンプルを届けていただけるようになるとなお嬉しいと思います。”

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Posted 1 year ago

“I cannot say enough good things about our Comfort Works sofa covers. We were looking for something new because the original covers we got with our Ikea Finnala were not great with our dog's wiry short hair, which got stuck in the fibers. We didn't want to replace our sectional because of the environmental impact and because we truly liked the size and shape. We went with the Everyday Weave and it is so much easier to clean the hair off. It fits really well and has changed the look of my sectional. We will likely buy another set in a different fabric so that we can change things up every few months! We did have some pieces that needed a little adjustment and I even thought about altering them myself (I am a sewist) to avoid dealing with customer service, but I am so glad I didn't! It was SO easy and customer service was amazing and it took very little time on my part to get the issue fixed. I will also say that, as a sewist, I can tell that these are very high-quality pieces that will last a long time!”

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Posted 1 year ago

“Comfort works brings a professional level of service and customer care to couch covers, why? I'm not really sure how serious you're supposed to take slip covers but they take them more serious. From the people to the product I can't find one issue I had with this team. And the cover is everything we wanted! Thank you Comfort Works!”

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Posted 1 year ago

“The entire process went smoothly. The Cover is better than I expected! It fit a little tight, but it probably should because more than likely it will stretch a little. I’m very pleased.”

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Posted 1 year ago

“After we received the package, we stretched the new cover over our sofa yesterday. I have to say that we were quite disappointed because we ordered the version with a chaise longue and, as you know, the sofa and chaise longue are attached to each other with 4 screws. The holes for these screws are not pre-punched in your covers, so you have to cut open the new fabric cover with a carpet knife and scissors. I would expect more from a product like yours and therefore we cannot recommend your product.”

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Posted 1 year ago

Hello Berkouwer! So sorry to hear our Landskrona sofa covers didn't meet your expectations. When we first developed the covers for this sofa, we faced a unique challenge as the original sofa had no covers. In hindsight, we didn't realise that the Landskrona modular units needed the clearing to allow the bolts to pass through. Wished we had caught this issue sooner but we appreciate you for reporting this to us. Our support team has offered a solution to redo the covers, allowing the bolts to pass through. We'd appreciate the chance to make this right together. - Melvyn from Comfort Works-

Posted 1 year ago

“Tout est parfait. Le site est clair. L'expédition un peu lente parce que ça vient de loin. Mais les housses sont niquel à la bonne taille ! (Canapé Soderhamn Ikea). Prochainement je vais changer les pieds également !!”

Comfort Works 5 star review on 12th October 2023

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Posted 1 year ago

“I ordered two IKEA Uppland Armchairs + two IKEA Uppland ottoman slipcovers and they are absolutely PERFECT! The workmanship is better than I have bought anywhere. The communication was timely and the delivery was earlier than I expected. Comfort Works is my go-to place to order from now on. Thank you Comfort Works - I LOVE my slipcovers.”

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Posted 1 year ago

“Me and my children are very much enjoying the new blue colour. Thank you very much x”

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Posted 1 year ago

Comfort Works is rated 4.8 based on 4,673 reviews