Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process, from placing the order to delivery and recovering my sofa went exceptionally smoothly! Initially I was startled by the colour (sand) as it was darker than I had realized- I would ask for a sample in the future. The small labels inside the covers make it simple to identify which pieces are which. The material (weave) is fantastic and the construction / sewing of the covers is first class. I can definitely recommend this company.”

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Posted 6 months ago

“très bon service commercial, et d'accompagnement du client tout au long de la commande ! du choix des échantillons au suivi logistique du colis. merci à eux pour ces services de qualité”

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Posted 6 months ago

“The slipcover is perfection. It was a custom order -- not one of the styles they have in stock. Mark, my salesperson, was so patient with me. It took me forever to take the measurements, I was so afraid of messing up. I shouldn't have been. The team that makes the slipcover noticed almost immediately that some of my measurements were probably incorrect and asked me to re-measure. I sent along photos so they could see the shape of the sofa arms, back, and placements of seams. They did an amazing job!”

Comfort Works 5 star review on 20th April 2024

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Posted 6 months ago

““Love my new slip cover. Transformed my old Kramfors sofa!”

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Posted 6 months ago

“Hello I have a complaint. I have ordered the cover for my Ikea leather sofa and EXTRA the cover chosen especially for Leader sofas and the one below does NOT hang, so it should look like the ORIGINAL. But I was sent a cover to HANG! the SIGNATURE version. I paid over 400 EURO for it! And customs duty on top of that! I want to receive the CORRECT cover. As I ordered and paid for it. Or my money back.”

Helpful Report

Posted 6 months ago

Hi Cristina. I’m really sorry to hear that the covers for your IKEA Kramfors sofa weren’t quite what you were expecting. Based on your order history, we noticed that you got the Original style Kramfors covers from us. We’ve designed them (the Original style) as a short-skirted cover (sofa legs showing) so you don’t need to take apart the lower metallic frame on the sofa to fit or remove them— which makes it a lot easier to remove the covers for washing. We intended for this design to make things simpler and hassle-free, but I can see how it might not be everyone’s cup of tea. Our covers are a bit different from IKEA’s originals because they aren’t affiliated with IKEA. This means we bring our own spin to the designs. I understand this might not be what you were looking for, and we're here to help sort this out with you. Feel free to reach out directly at https://comfort-works.com/pages/contact-us so we can make things right. Melvyn@ComfortWorks

Posted 6 months ago

“Comfort works is better than I expected. The performance canvas slip cover for my Pottery Barn sofa is lovely and feels durable, which is good for the dog and kiddo. It slipped on very easily. Very happy with the purchase!”

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Posted 6 months ago

“Love my new slip cover. Transformed my old Kramfors sofa!”

Comfort Works 5 star review on 18th April 2024

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Posted 6 months ago

Hey Denise! Loving how the Signature Velvet Bayleaf fabric looks on your Kramfors sofa! :) Melvyn@ComfortWorks

Posted 6 months ago

“It fits like a glove!”

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Posted 6 months ago

“We LOVE our new slipcover for our sofa! It fits perfectly! The company was so helpful throughout the whole process - choosing fabric, measuring, etc. We highly recommend them!”

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Posted 6 months ago

“Todo perfecto, muy rápido y profesional, desde la forma de hacer el pedido, la entrega y por supuesto my sofá, que parece nuevo. Recomendado al 100%”

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Posted 7 months ago

“I am so happy to have found Comfort Works! Ikea no longer makes the chair I have so I couldn't get a new cover from there. Comfort Works made it so easy - they sent me 8 sample fabrics for free and I had a new cover within a couple weeks.”

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Posted 7 months ago

“Very happy with the process I was able to get covers for my dining room chairs at a reasonable price and good quality. The process was quick and easy and I had excellent communication with my representative.”

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Posted 7 months ago

“Item received is as good as the original item. It fits perfectly.”

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Posted 7 months ago

“This is my second slip cover from comfort works and I absolutely love this company and they way they make covers! They are high quality material, and fit like a glove! Customer service is amazing too, walking you through the steps to order just the right fit! I will continue to use comfort works for all my slip cover needs.”

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Posted 7 months ago

“Parfait;service après vente super”

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Posted 7 months ago

“Very good service. I ordered an armchair cover first and wasn't sure if the also ordered sofa covers would really match (fabric was slightly different compared to digital preview). They sent me the fabric models for free very quickly, so I could make a new choice. Great! I like the texture and colour very much (Textured Weave Sand), though it is a bit darker than experienced. Fit is alright, it seems to have some more fabric than needed at some parts and a bit too less at others. Might also be due to the somewhat misshaped figure of my Ikea Lycksele sofa. All in all - highly recommendable.”

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Posted 7 months ago

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Posted 7 months ago

“I'm so happy with my sofa cover – it's very well made, fits perfectly and arrived earlier than expected. Excellent customer service too.”

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Posted 7 months ago

“Love my PB replacement slipcovers! They are a great fit and wonderful quality😊”

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Posted 7 months ago

“The addition of a dog and 2 cats meant that our couch was gonna take a beating. Unfortunately the original Article woven fabric did not fare well to puppy/kitten paws. I had been eyeing these sofa covers for a few years, but had been skeptical about how well they would fit our Ceni Sofa. I ordered a few swatches (ok all of them) and decided on this grey green velvet. They fit PERFECTLY and the color was on point. It honestly feels/looks so new and refreshed. As someone who had to inspect quality as a profession, I can honestly say that I was impressed at the fit, workmanship, and attention to detail. Someone took care to work out the patterns and fit for this couch and it shows! We felt like it was worth the money for the transformation and it’s already paying off. My dog and both cats have been all over this couch and it still looks perfect. So happy with this purchase!”

Comfort Works 5 star review on 4th April 2024

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Posted 7 months ago

Comfort Works is rated 4.8 based on 4,673 reviews