Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the communication, knowing where my order was throughout the process. The quality of the slipcover is quite good and the disassembly/reassembly instructions available were essential. I appreciate that there is an affordable option for refreshing worn couches that are still in good structural shape.”

Helpful Report

Posted 3 years ago

Thank you for the review, Craig! Always a pleasure reading feedback like this :). Best, Samantha from CW.

Posted 3 years ago

“Perfect fit! Couldn't be happier!”

Helpful Report

Posted 3 years ago

Thank you, Zohreh! That's what we aim for :). Best, Samantha from CW.

Posted 3 years ago

“my slipcover is perfect! Thanks.”

Helpful Report

Posted 3 years ago

Awesome, Romana! Happy to help :). Best, Samantha from CW.

Posted 3 years ago

“Ich bin total happy mit meinen neuen Göteborg Bezügen/Stoff "Madison White". Sie sind perfekt genäht, die Reißverschlüsse machen einen guten Eindruck. Passgenauigkeit 1A! Vom 1. Schritt bis zur Lieferung wurde ich total nett und kompetent von Simon beraten. Über die schnellen Rückmeldungen bei Fragen habe ich mich sehr gefreut! Lieferzeit wie angegeben, liebevoll in einem Stoffsack verpackt kamen die Bezüge bei mir an. Mit voller Überzeugung empfehle ich Comfort-Works! Vielen Dank ans ganze Team!!!”

Helpful Report

Posted 3 years ago

“My cover is perfect! Thanks.”

Helpful Report

Posted 3 years ago

Cheers, Romana! We're so glad that you are happy with your new covers :) Best wishes, Naomi from Comfort Works.

Posted 3 years ago

“Commande de 2 housses pour canapé ikea; superbe réalisation; travail soigné, tissu conforme aux échantillons reçus, résultat impeccable!! commande reçue dans les délais annoncés (5-6 semaines). mail régulier pour informer du suivi; bref, juste parfait! Martine, Belgique”

Helpful Report

Posted 3 years ago

Merci beaucoup! Best, Samantha from CW.

Posted 3 years ago

“Beautiful slipcovers.. best customer service and the slipcover itself is better than the original. greta communication throughout. Big Thumbs up !”

Helpful Report

Posted 3 years ago

Thanks for your kind words, Sahana! Our team will be happy to know that you are happy with your new slipcovers :) Best wishes, Naomi from Comfort Works.

Posted 3 years ago

“The best customer service to confirm all our measurements and deliver a Grey product.”

Helpful Report

Posted 3 years ago

We're delighted to know that you're happy with your new covers! Enjoy :) Best wishes, Naomi from Comfort Works.

Posted 3 years ago

“I’m pleased with our cover. The size and color was exactly what I excepted. Delivery was smooth. I am very happy I found a company to make this slip cover for me as it was a much cheaper option than buying a new chair.”

Helpful Report

Posted 3 years ago

Nothing makes us happier than knowing that we've hit our mark on rejuvenating your furniture. Thank you so much for your review and we hope to see you again! Best wishes, Naomi from Comfort Works.

Posted 3 years ago

“Article reçu dans les délais annoncés. Service client courtois et réponse rapide. Article de qualité au top. Vraiment contente de mon achat, super entreprise !”

Helpful Report

Posted 3 years ago

Merci beaucoup! Best, Samantha from CW.

Posted 3 years ago

“La funda ha llegado perfecta . El color es precioso y está todo muy bien terminado.el equipo de comfort works ha sido muy amable.”

Comfort Works 5 star review on 20th January 2021

Helpful Report

Posted 3 years ago

“Covers were easy to order and came before we expected them to. Really well presented when we received and fit perfectly and have given new life to our old sofa, for a good price.”

Helpful Report

Posted 3 years ago

Thank you for your kind words! Our seamstress will be thrilled to know that you are happy with your new covers :) Best wishes, Naomi from Comfort Works

Posted 3 years ago

“無印のソファ。だいぶ前に買ったもので替えのソファカバーを無印でも注文できますが生地の種類が二種類・二色しかありませんでした。そんな時ネットで見つけたComfort Works。生地見本を送ってもらい、注文から1か月弱。ばっちり届いてさっそく使っています。無印のピッチピチのカバーとは違い、少し、ゆとりのあるパターンにしてもらったのでつけるのも楽々。少し、ゆとりがあるのがいかにもアメリカで見るソファっぽくて気に入っています。”

Helpful Report

Posted 3 years ago

“The fit is really good but feel I paid way too much for the quality of slipcover I received from Comfort Works. The fabric feels thin. My couch does not look high end with the slip cover.”

Helpful Report

Posted 3 years ago

Hi Bernice. Thank you for your feedback. We're sorry to hear that you didn't like the fabric on your slipcovers, despite getting the samples from us beforehand. We tested our Kino fabrics for durability and have found them suitable for high usage levels at home. If you prefer a thicker fabric, we do have our Classic Velvets and Madison that you might consider in the future. We do appreciate you for giving us a try and we hope your covers will still help protect and rejuvenate your sofa. -Melvyn from Comfort Works-

Posted 3 years ago

“Qualité et mesures de la housse canapé excellente, MAIS fabrication en Chine, donc délai de livraison non satisfaisant (4 dates annoncées successivement) et empreinte carbone trop importante”

Helpful Report

Posted 3 years ago

Bonjour Dulac, Merci pour votre retour. Je suis désolée d'apprendre que vous avez eu des retards dans votre livraison. Veuillez nous excuser pour le désagrément. Par ailleurs, j'espère que vous êtes satisfait de vos nouvelles housses! :)

Posted 3 years ago

“First experience of comfort works and ............it works!! I am thrilled with how the covers have transformed the sofa and the living room. I am intending to place an order for covers for the second sofa sometime very soon. Thank you Comfort Works.”

Helpful Report

Posted 3 years ago

Hi Joanne, we're glad you're happy with your new slipcovers! Thank you for your wonderful support and we can't wait to assist you again soon :) -Niro from Comfort Works

Posted 3 years ago

“Le tissus utilisé est vraiment de qualité. C'est une plus belle couleur et il est beaucoup plus doux que les tissus ikea. J'avais des doutes car je ne connaissais pas ce site avant mais le service après vente nous répond assez vite. Je recommande vraiment !”

Helpful Report

Posted 3 years ago

“Comfort Works was so easy to work with. They always responded to my emails quickly and gave very personalized answers to all my questions. My slipcover came sooner than I expected and it fits perfectly! We love it!!”

Helpful Report

Posted 3 years ago

Thank you, Krista! We appreciate the awesome feedback and will strive to work even harder at surpassing service standards :). Best, Samantha T. from Comfort Works.

Posted 3 years ago

“Excellent craftsmanship! The covers are beautiful but also expertly made. Great product!”

Helpful Report

Posted 3 years ago

Thank you! That is what we aim for :). Best, Samantha T. from Comfort Works.

Posted 3 years ago

“This sofa slipover is better than the original. The colour is also lovely, kind of chocolate brown. The customer service simply rocks, both in English and French.”

Helpful Report

Posted 3 years ago

Awesome, Sari! We do have a team of really cool agents working in the Customer Service team! They'd be delighted to know they are appreciated :). Best, Samantha T. from Comfort Works.

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews