Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“That claw proof material is the good stuff people ! Would and will buy again .”

Helpful Report

Posted 4 years ago

“Our IKEA sofa was still very comfortable but had faded on one side. The new covers make it look brand new.”

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Posted 4 years ago

“Fantastic fit! The covers are beautifully made and easy to put on. So glad I order the additional arm rest cover too- well worth it!”

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Posted 4 years ago

“I got yesterday and put them on right away. Love them they came in a nice package tied with a ribbon very nice. They fit perfect and the color is what I wanted. The customer service was very helpful. Rachel was very pleasant to deal with. I would purchase again and have told several friends and relatives about you service They have ask for your information. A very customer Dixie”

Helpful Report

Posted 4 years ago

“Very happy with the sofa covers for my nockeby sofa. Shipping was fast to the US. They look really good and there is a vas selection of materials and colors. Much easier to put on than the ikea originals. My rating is actually 4.7 stars, because they are just a few mm larger than they should be, but not something that I will notice much longer.”

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Posted 4 years ago

“Just got my slipcover and I am thrilled! Our beloved Ektorp couch still has many years left, but the original cover was threadbare. Our new cover from Comfort Works fits perfectly and was delivered exactly when and how it was expected. I was a little leery ordered from an overseas vendor, but am so happy I did. The price was very reasonable and they communicated during every step of the process.”

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Posted 4 years ago

“I found Comfort Works online when I was searching for slipcovers for my old Ikea Furniture. The website was really easy to use and once I ordered my slipcovers, I got email notifications on shipping and delivery. They said it would take 8 weeks for delivery but I received them weeks earlier. I put them on my sofa and chez lounge and they look amazing! I totally recommend Comfort Works to anyone looking to update an old sofa or chair. It's rare when you find a company like this that delivers what they promise!”

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Posted 4 years ago

“I was so pleased with my first purchase that I ordered a 2nd slip cover. The fit is surprisingly good! Great customer service as well. I definitely recommend.”

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Posted 4 years ago

“Der Bezug passt und wir sind sehr zufrieden. Auch die Kommunikation mit Comfort Works war super, unsere Anliegen wurden schnell bearbeitet und die Importgebühren zurückerstattet. Vielen Dank!”

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Posted 4 years ago

“The slipcover was beautiful and fit perfectly on my sofa and cost-efficient. It's well made and I recommend it.”

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Posted 4 years ago

“After looking for several years I ordered covers for our Rowe sofa and loveseat. I was concerned about several things.... Fabric. No problem. Looks exactly like the sample. Import/customs taxes. No problem there were none to Colorado USA. Fit. Pretty good. They are definitely a looser fit than the factory slippers but acceptable. Spilled coffee with cream on them the first day and it wiped off with a little soapy water. I would definitely recommend Comfort Works. Thanks”

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Posted 4 years ago

“Love our new cover! It’s like having a brand new sofa. Great communication throughout the whole process. Our sofa looks beautiful now. We are so happy with the results, thank you comfort works!”

Comfort Works 5 star review on 2nd December 2020

Helpful Report

Posted 4 years ago

Hey Jeremy, we are so happy to see the covers fitting great in your very beautiful house. Please enjoy the covers and stay safe. :)

Posted 4 years ago

“This worked! I might look into replacing a couple of seat cushions, but other than that, it's as good as all new furniture. Five stars for sure.”

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Posted 4 years ago

“Received my slipcover. I absolutely love it. I feel like I have a brand new couch! The fabric quality is excellent.”

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Posted 4 years ago

“Hello guys Thanks for the service, my order matched exactly what we wanted and I could not have imagined it better. Arrived faster than I expected and already fills the room with color and optimism. Thank you!”

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Posted 4 years ago

“I love my Comfort Works sofa cover! I was nervous about spending so much on a slipcover, especially one based so far away. If you are concerned like I was- don't be! It is excellent quality fabric and really well stitched, I think it is higher quality than the covers from Pottery Barn, where I bought the sofa. I think the cost is actually reasonable. Because I have an upholstered sofa, I was also worried it might be too tight or not fit well, but it was very easy to put on. and fit like a glove. This will go down as a great purchase for me! I bought the velvet in Ash. These photos don't do it justice, especially since I have not updated my throws and dog blanket....but it can give an idea of fit and color. It's so pretty, I don't want any throws on it all, but with my dog, not an option! :)”

Helpful Report

Posted 4 years ago

“I was SO nervous about the fit and quality of my IKEA slip covers that I waited 24 hours to open my packages. Verdict? Amazing! Fit and quality are outstanding. Customer service too! My husband is shocked “where did this new couch come from?” I placed order based on an Insta influencer in Australia and my Comfortworks covers are right at home in NY! Ordering a custom cover for another couch. Excellent experience every step of the way.”

Helpful Report

Posted 4 years ago

“Order a cover. Find a problem. Entirely their error. Their “solution”? Risk your health and local lockdown restrictions to “find someone locally” to fix their error and they’ll give you a whopping £15 (just 2% of my £5xx total purchase price inc. import taxes!!!) towards it being fixed?! Let’s not count the hassle and aggravation of having to find such a specialist in an area new to me and during a pandemic. What a joke! Incredulous at their “solution”. Am so very very angry.”

Helpful Report

Posted 4 years ago

Thanks for the feedback and we are sincerely sorry that we have failed to be more mindful about the alternative options we are able to provide in fixing your covers for you. Typically the option of an alteration credit is offered as the quickest way of fixing minor issues, such as removal of piping; However, we do understand now that you've only recently settled in and are unsure who a reputable local tailor might be. Rest assured that it was never our intent to aggravate you, and we'd like to be able to help you out as long as you give us the chance to. We'll be in touch again via email to further discuss the option of replacement covers. Take care and speak soon, Chuck

Posted 4 years ago

“We bought the covers for the Ikea Kivik Loveseat with Chaise Cover. The fabric is soft and high-quality. The finish is top. Only was the zipper opening too small to fit the back cushions? There are hard boards in those backrests and I had to cut the fabric and sew it back up. The seat cushions fit nicely, but could be tighter in length, an inch over. Either way, I would highly recommend Comforworks.”

Helpful Report

Posted 4 years ago

Hey Kris, thanks for the review, we are glad that the covers arrived and you like the fabric. Fit issues are not something we'd like to see customers having troubles with. The zippers are supposedly made identical to the IKEA version, they should not be too short. Please allow me to write an email to you to see what I can do to help. :) Ning from Comfort Works

Posted 4 years ago

“The slipcovers are lovely - durable and soft. Exactly what I was hoping for and I really appreciated the sample fabrics sent in advance. It makes choosing the right pattern so much easier. Thank you!”

Helpful Report

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews