Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Arrived quickly. Well put together - attention to detail. I found it lighter fabric than expected and did not appear the same color as on the website. I ultimately wish I had cancelled the order in the 24 hour window but could find now way of doing that on the website (although it was mentioned in the confirmation). With the cost associated with the return I think I’ll live with the cover for now.”

Helpful Report

Posted 2 years ago

Hey Jesse! Bummed to hear that the fabric you got didn't quite meet your expectations. We do recommend our customers order some fabric samples first before buying the actual covers so that they can nip these types of colour and texture issues in the bud. Unfortunately, different devices and screens display colours differently, so having the physical fabric sample in person would be the best way to ensure what you see is what you would eventually get. Hope this helps! -Melvyn from Comfort Works-

Posted 2 years ago

“Great service, great product - exactly as in the picture, well-made and fits perfectly, arrived quickly, thank you”

Helpful Report

Posted 2 years ago

Hey there, Trish! Thank you so much for all your kind words. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a fantastic day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“The slipcovers for our Ektorp sofas are excellent. They arrived very quickly, were very easy to install , fit really well and look great. We have already (and will continue to) spread the word about ComfortWorks.”

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Posted 2 years ago

Hey there, Geoff! We can't thank you enough for your kind words. We're over the moon to hear that you're enjoying your Ektorp's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“I have a pottery barn couch and had been holding off ordering a new slipcover as the costs started at $1,000 and went up. I found Comfort Works through a google search and decided to order a new slipcover for my couch through them. I received it in less than 2 weeks and absolutely LOVE it! The packaging was beautiful and the fabric is so nice and it is very well made. I am planning on ordering another slipcover in the coming months. Absolutely recommend Comfort Works! Great quality and affordable.”

Helpful Report

Posted 2 years ago

Hey there! Thank you so much for leaving us such a great review. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“We ordered the cushion covers for the Muji living dining sofa chairs and could not be more disappointed. The covers do not even fit the cushions...the fabric feels cheap and the colour does not match what is advertised on the website. We have requested a refund and will not be making any future purchases from this site.”

Helpful Report

Posted 2 years ago

Hi Matthew, thank you for bringing this to our attention. Please note that our agents have received your ticket and will be reviewing the matter before reverting to you with the next steps. Rest assured we will be working through the issue with you as soon as possible. Thank you.

Posted 2 years ago

“La calidad de las fundas me ha dejado muy sorprendida. No es un apaño temporal como las otras fundas del mercado. Son como una segunda piel del sofá. Estoy muy contenta. Me encantan!”

Comfort Works 5 star review on 26th January 2022

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Posted 2 years ago

“Wow Wow Wow! I love these covers! I got the brushed cotton in white for my Crate and Barrel Willow queen-size sleeper sofa and they're amazing! They were saggy the first time I put them on, but after washing and drying them, they fit perfectly! They are better and much softer than the original C & B covers and for a cheaper price! The C&B wait time was 26 weeks for new covers and Comfort Works delivered in less than 3! These are amazing and I will recommend Comfort Works to everyone! Customer Service is super helpful and informative too!”

Comfort Works 5 star review on 25th January 2022

Helpful Report

Posted 2 years ago

Hey there, Rebecca! Thank you so much for leaving us such a great review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“Las fundas perfectas, con una caida y hechura muy buena. Su calidad es dificilmente mejorable al igual que su tacto y vista.”

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Posted 2 years ago

“Completely transformed our Ikea Friheten sofa! My husband and I are at the stage in life where we're trying to "graduate" from Ikea. However, as expats living abroad we can't quite invest in furniture. Comfort Works is the perfect solution! I was so impressed with the speed of each of the steps. We first ordered 8 fabric swatches (arrived in less than a week). The swatches are clearly labeled along with fabric features (such as "Cat Friendly" - we have two cats! They like to scratch furniture, so this is important to note..) Once we placed our order, it arrived in less than 2 weeks. Super fast! Not only that, it was super easy to put on. The fabric is so soft and comfortable. A huge upgrade! It's barely recognizable as "THE IKEA SOFA BED" and rather looks like a custom sofa. For reference we purchased the 'Performance Weave Stone' fabric. It's breathable, soft and luxe!”

Helpful Report

Posted 2 years ago

Hey there, Reid! We can't thank you enough for leaving us such a thoughtful review. We're so happy to hear that you're enjoying your Friheten's new look and feel. Thank you again for choosing us and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“DO NOT BUY FROM THEM! Their slipcovers are see-through! I was trying to get my dark grey couch covered with a white slipcover, but oh no!! The company would only offer a 75$ refund which is more than insulting when you have spent over 900$ for it. I will file a dispute on paypal and hope ill get refunded”

Helpful Report

Posted 2 years ago

Hi Phébiola, thank you for your feedback, and for taking the time to write us a review. We see that you're in touch with our customer experience team, and as explained, our Pure Linen fabrics are slightly thinner than other fabrics due to its natural properties. While you purchased samples beforehand, we strongly advise that customers test the fabric on the sofa itself for a better idea of how it would look and feel. Per our email, we are unable to proceed with replacements without the photographs requested. If you'd like to pick this back up, we hope to hear from you via e-mail the soonest so our agents can get the process started. Thank you.

Posted 2 years ago

“Can’t thank Comfort Works enough for their wonderful customer service and product. Even with a change in fabric choice mid-order, they still delivered within expected delivery time. Product is fabulous... claw-proof is certainly living up to its name. The fit of the new cover on a discontinued IKEA modular sofa is fantastic. Thank you Comfort Works!”

Comfort Works 5 star review on 22nd January 2022

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Posted 2 years ago

Hey there! We can't thank you enough for leaving us such a stellar review. We're beyond ecstatic to hear that you're enjoying your Nockeby's new look. Thank you again for all your wonderful support and we wish you a fantastic day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Although it took quite a while for the order, it was well worth the wait. My Arhaus slipcovered chair looks completely refreshed. I love the fabric and the workmanship is of good quality. There are some places in the back of slipcover that don't fit perfectly but I can adjust it, it might have been how I measured it. I am looking forward to ordering a slipcover for my Arhaus sofa to go with the chair. Good customer service!”

Comfort Works 4 star review on 21st January 2022

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Posted 2 years ago

Hey there, Jennifer! Thank you so much for leaving us a review. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“This is my second time ordering from comfort works.. Received my slipcovers in under 3 weeks. They wash nicely and I put them back on damp. Sturdy.”

Helpful Report

Posted 2 years ago

Hey there, Donna! Thank you so much for your kind words. We're thrilled to hear that you're enjoying your Ektorp's new feel. Have an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“This is my second time ordering a sofa cover from Comfort Works. The covers fit perfectly and the material is very soft, comfortable and easy to maintain. My dog loves to spend time on the couch and it still looks great! The ordering process was also very straightforward and convenient, and the covers arrived even earlier than I thought! I would order again next time I decide to freshen up the look for my apartment.”

Helpful Report

Posted 2 years ago

Hey there! Thank you so much for leaving us such a wonderful review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and we wish you a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Everything was so simple and easy! I love that you can get fabric samples before purchasing. If I wouldn’t have been able to see the fabric in person I may have went with a different fabric and color and I absolutely love the one I chose. The fabric is such high quality and soft, I’m obsessed. They are slightly bigger fitting but it makes it very easy to get them on!”

Comfort Works 5 star review on 20th January 2022

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Posted 2 years ago

Hey there, Sydney! We can't thank you enough for leaving us such a thoughtful review. We're beyond ecstatic to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I am DELIGHTED with my new covers. They fit my Ektorp 3 seater perfectly and the quality of the stitching, zips, etc. is all excellent.”

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Posted 2 years ago

Hey there, Monica! Thank you so much for the kind words. We're over the moon to hear that you're enjoying your covers. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Ich bin zufrieden, finde lustig, dass bei den Sofakissen, ein Reißverschluss oben und einer unten ist aber schade, dass anscheinend in China genäht wurde (und ich es vorher nicht mitbekommen habe).”

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Posted 2 years ago

Hallo und vielen Dank für deine Bewertung. Es ist vollkommen richtig, dass wir unsere Bezüge in Shenzhen, China in unserer hauseigenen Schneiderei anfertigen und von dort aus verschicken. Diese Information geben wir an mehreren Stellen und du kannst gerne mehr über uns und die Kollegen aus der Produktion erfahren: https://comfort-works.com/de-de/content/unsere-geschichte-424/ Wir wünschen dir alles Gute und viel Freude mit den Bezügen. :) Viele Grüße Simon

Posted 2 years ago

“I have an old "Maison du Monde" Bastide couch and I was really happy to find new covers for it. The delivery once on time with no extra cost and well packed. The color is perfect, with no trace of discoloration as I could read in some comments. BUT! this is not perfect. Here are the negative points: - The covers are slightly too big for the bottom but really too big for the small cushions. - Also, the velcro tape is sewed upside down. The scratch part should have been sewed directly on the fabric (as on the old cover) and not be the removable part as it is now, so I had to figure out how to fix the cover to the bottom. - The finishings of the model (Bastide) are not the same as on the orignal one, less details on the back/botton of the couch. - Finally, my cat scratched once (only once!) the fabric and we can already see his claws' traces on it. Ok, we didn't choose the specific fabric for claws but it was written for the one we choose that it is fine for animals as well. So ok I'm happy to have a new cover but the price is too high and I'm wondering if the quality will last on a long term use. I'm assuming that if I would have taken the most expensive fabric on the website, the quality would have been better but I didn't choose those because it was almost the full price of the couch when I bought it so ... it doesn't worth it. I wouldn't recommend those covers.”

Helpful Report

Posted 2 years ago

Hi Terreur! Thanks for your feedback about our covers. We're a little worried to hear about the fit and fabric issues that you mentioned and would definitely like to investigate this further for you. Would it be possible to drop us an email at info@comfortworks.com.au with some photos of your sofa covers? Hope to hear from you soon! -Melvyn from Comfort Works-

Posted 2 years ago

“Je suis ravie de mon achat. La housse est très bien faite et le tissu de bonne qualité. L expédition a été bien plus rapide que celle annoncée lors de ma commande. 😊”

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Posted 2 years ago

“I got a slipcover for my IKEA farlov sofa. IKEA only has four options for it and they are not pet friendly. The comfort works cover fits better than the original and is pet friendly. We got the color acorn and love the way it’s transformed our family room.”

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Posted 2 years ago

Hey there, Elizabeth! Thank you so much for leaving us such a wonderful review - your Farlov is looking absolutely stunning. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,673 reviews