Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Great fit and quality of the fabric”

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Posted 3 years ago

“Great quality and friendly customer service. Need to see if the covers are really claw-proof - the cat will let us know.”

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Posted 3 years ago

The claw-proof fabrics were tested with the teams own pets and is a sturdy fabric. The dense weaves make it harder for claws to get snagged :). We hope it works out for you and the cat! Best, samantha T. from CW.

Posted 3 years ago

“You guys over performed in all areas. We received them in a timely fashion, they fit great, and the fabric was amazing. Thank you!”

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Posted 3 years ago

Hi Patrick, glad to hear you are happy with your new slipcovers! We're dedicated in providing new life to worn sofas, so glad that has worked out for you. Thank you so much for your kind words and support again! :) - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“well made and fit perfectly !”

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Posted 3 years ago

Hi Andrea, happy to hear your new slipcovers are perfect! Thank you so much for your support :) - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“Beautiful fabric, so well made. I love it! Looks like a new couch”

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Posted 3 years ago

Hi Carrie, thank you for the kind words! Glad your sofa has a fresh new face and feel. Thank you so much for your support :) - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“Great customer service. My sofa looks new again! Thank you!”

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Posted 3 years ago

Hi Anne, we're happy to know our customer service team gave you the support you needed. And that your sofa has a chance to shine again! Thank you for your support and the kind words :) - Best wishes, Niro from Comfort Works

Posted 3 years ago

“The other day, I was supposed to throw away the sofa coz the sofa covers are no longer sold by IKEA But I found this shop through the online and ordered it. It was a such a good deal for me. I give this shop two thumbs up !”

Helpful Report

Posted 3 years ago

Hi Maruyama, we're glad you didn't throw away your sofa and gave it a chance! We're happy to hear you love your new slipcovers. Thank you again for your support! - Best wishes, Niro from Comfort Works

Posted 3 years ago

“Excellent service and quality covers. Our living room looks brand new.”

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Posted 3 years ago

Hi Nitin, we're happy to hear your new Kivik slipcovers work well and that it gives your living room a new look! What a difference a revived sofa can make. Thank you again for your review and your wonderful support :) - Best wishes, Niro from Comfort Works

Posted 3 years ago

“We placed an order on 8th January and received it on 29th. The covers are now on the sofa and fit perfectly, everyone loves the new look. And the cats say that it's great to sleep on!”

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Posted 3 years ago

Hi Stuart, we're glad you (and your cats) are happy with your new slipcovers for your Karlstad! Our seamstresses will be pleased to hear. Thank you for your review and your wonderful support :) - Best wishes, Niro from Comfort Works

Posted 3 years ago

“The customer service was great and the cover was easy to install and fit perfectly”

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Posted 3 years ago

Hi Robert, thank you for your kind words! We're glad the covers worked in your favour and was easy to put on. Thank you for your review and your support once again! :) - Best wishes, Niro from Comfort Works

Posted 3 years ago

“So happy to give my old inherited couch a new life!”

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Posted 3 years ago

Hi Roberta, we're happy your old sofa got a second chance with a new change of 'clothes' and that you're satisfied with your purchase. Thank you again! :) - Best wishes, Niro from Comfort Works

Posted 3 years ago

“I love my new covers! They fit very well, look great, and are esy to put on my sectional. Thank you!!”

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Posted 3 years ago

Hi Laura, we're glad you're happy with your new slipcover. It would be very durable too with the heavy-duty, Kino fabric you've chosen. Thank you again for your trust :) -Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“The IKEA Mysinge sofa was/is the best product line that IKEA produced - it's termination is a management failure, along with a the failure to extend the life by ensuring a supply of covers. Throw away mentality again. If covers could be found, they were over $400 (US) - more than the original sofa price!. The Comfort Works products are brilliant, and our Mysinge has a new life.”

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Posted 3 years ago

Hi Allan, we're glad your IKEA Mysinge sofa is as good as new! We are always glad that our slipcovers are able to give a sofa a new life in any part of the world. We're happy we could make that come true for you. Thank you again for your support! :) -Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“Beautiful new covering to give life to our old futon. Great quality and sharp look and I love the soft lining. Customer service was great too!”

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Posted 3 years ago

Hi Joanna, we're thrilled that you like your new slipcovers and for the positive customer service experience. Thank you for taking the time to write us a review, and most importantly, your awesome support! :) - Best wishes, Niro from Comfort Works

Posted 3 years ago

“Got covers for my Pottery Barn Charleston chair and a half in the Madison white, twill. Absolutely loooooove them! Amazing quality, so soft... I’m in the process of ordering matching covers for my other Pottery Barn chair! Absolutely love this company!”

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Posted 3 years ago

Hi Sarah, we're so happy to hear your new slipcovers fit great! Thank you again for your wonderful support in ordering matching slipcovers for your chair and armchair and ottoman. Hope it'll be the perfect set :) - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“Excellent customer service that kept you updated at every step. Fast delivery and looks amazing! Everyone asked where did I get my new sofa from, but it was actually an older sofa I was going to throw out! Thank you”

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Posted 3 years ago

Hi Katy, thank you for your kind words! We're happy to know you love your new slipcovers and had transformed your sofa with a whole new look! We believe even sofas deserve a second chance! Thanks again for your wonderful support! - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“Received the cover for our discontinued IKEA sofa - it fits perfectly! So pleased. It’s like having a brand new sofa for a fraction of the price. Thanks so much!”

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Posted 3 years ago

Hi Rebecca, thank you for dropping us a review! We're glad we were able to breathe some new life into your discontinued sofa. Thanks again for your wonderful support! - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“We really love our Comfort Works slip covers! The color is fantastic and they fit great. It's not as tight a fit as the original IKEA cover, but I actually like it a bit looser. It makes the couch look comfy! Thanks Comfort Works! Job well done!”

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Posted 3 years ago

Hi Melody, so happy to hear you love your new slipcovers! We're always glad to know we can breathe some new life for some sofas. Thank you for dropping us a wonderful review :) - Warmest wishes, Niro from Comfort Works

Posted 3 years ago

“I ordered a navy Ikea ektorp replacement couch cover. Shipping was fast, and the quality is great! I spent a little more at Comfort Works than I could have on some other sites but the fabric quality and attention to detail was worth it. The fabric seems durable and of good quality, not cheap and thin, and the cover has better construction that the original Ikea cover. The navy color is slightly darker than the picture online but that is to be expected when looking at pictures of colors. I would order from Comfort Works again, great product!”

Helpful Report

Posted 3 years ago

Hi Alexi, glad to know you're happy with your slipcovers! Thank you for taking the time to write us a review to share with the team. With the colours, we always recommend customers to get fabric samples firstly, so you can see the actual fabric colour and texture in person, as it differs online on the website. Nonetheless, thank you for the wonderful support! - Best wishes, Niro from Comfort Works

Posted 3 years ago

“We are absolutely in love with our new covers from Comfort Works. The covers arrived as scheduled (approx 4-5 weeks after the order was placed). We ran into an issue with FedEx but Sulaica, in customer care, was on it as she noticed they hadn’t been delivered directly to our house. Not only did she alert me but she followed up to make sure the issue has been resolved within 24 hours. I had completely gotten to reach out to her to let them know they had! I was so impressed by their expediency and follow through with customer service. The covers look gorgeous and we couldn’t be happier. They definitely gave our affordable IKEA chairs a beautiful update!!”

Comfort Works 5 star review on 27th January 2021

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Posted 3 years ago

Hey Jennifer, Thank you so much for sharing your feedback with us. We're so glad that you were able to receive your slipcovers safely - they look so warm and inviting in your living space! We have relayed your kind words to Sulaica and we're sure it's going to put a smile on her face :) - Best wishes, Naomi at Comfort Works

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews