Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE my new sofa slipcovers! The service was personal, efficient and I got exactly the quality and fit I was hoping for. I am so thrilled with my new look sofa, I'm ordering a second set in the new Pure Linen!”

Comfort Works 5 star review on 8th April 2020

Helpful Report

Posted 4 years ago

“El pedido ha llegado perfectamente y eso que ha sido en tiempos difíciles con mi país en cuarentena completa por el drama del COVID-19. Ha llegado en menos de 4 semanas. Y las fundas encajaban perfectamente. Y la calidad es notable. Se ve una muy buena tela de algodón. Una tela con mucha densidad y fuerza y con un tacto suave en superficie, como pulido. Y blanco completo. En fin, se han cumplido las expectativas prometidas. Jesús desde Barcelona (España)”

Comfort Works 5 star review on 7th April 2020

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We had a major painting accident that left us with a polka-dotted couch. We thought we were going to have to replace it until I found Comfort Works online and realized I could get new covers instead. It was certainly less expensive than a new couch so I decided to try it. WOW! I am SO impressed with the covers I received. First, the material is absolutely beautiful and exactly like the sample. . Second, the covers fit like a glove. They were so easy to fit over the cushions and the couch frame. Third, the couch has never looked so classy -even better than when we first bought it. I ordered the cover style with piping - it looks so good and gives the couch a neater appearance than it had originally. Now I need to get much nicer pillows to accompany this beautiful piece of furniture. I also love that the covers came in a reusable bag, tied with a bow instead of wrapped in plastic. Such a nice personal touch! I am completely impressed with Comfort Works and their product, and would recommend them without hesitation.”

Helpful Report

Posted 4 years ago

“We've never experienced service as brilliant as Comfort Works. The fabric is very high end, the service is second to none and they never shied away from any questions or concerns. Oh and the covers fitted perfectly. Thank you Melvyn - You really are a great asset to comfort Works. We’ll definitely be in touch for the rest of my couches. Thank you, Shane & Nadine.”

Helpful Report

Posted 4 years ago

“Overall I am satisfied with the slip covers for my IKEA sectional couch, however they did take a couple weeks longer than expected to receive, and the fit is a bit loose. I am in North America so not sure if that added any complications to shipping. The covers on both the frame and cushions have a much looser fit than the original covers, so I they do not look quite as modern and clean as the originals. I could not find any other options for replacements, so I guess I will have to be satisfied with the way they fit. The material choices were great, and I appreciate the efforts that were put into making the covers.”

Helpful Report

Posted 4 years ago

Hi Ian! Thank you for your feedback! We pulled up your order to find that it did indeed take longer to ship than the usual 3-4 weeks pre-Covid restrictions. The team was unable to return to work until around the second week of February (to ensure all team members are healthy). As you can imagine, the virus has caused a rather heavy backlog for the team and we do apologize for the delays. As for your slipcovers, perhaps you could send us photographs of the fit so we may look into a solution for you? Thank you.

Posted 4 years ago

“I am very happy with my slipcovers. There is quality in the stitching and cutting of the fabric. Made very well. I would get fabric samples to help with the decision of what to get. That’s what I did. Communication with the company was awesome too. Very thoughtful through the process of answering my questions. Thanks Comfort Works!”

Helpful Report

Posted 4 years ago

“Love the new beech legs for our IKEA kivik couch. We have gone from 1” plastic legs to beautiful beech 4” legs. Customer service was amazing and very helpful. Our order arrived from Australia to the US safely in 9 days. Could not be happier.”

Comfort Works 5 star review on 5th April 2020

Helpful Report

Posted 4 years ago

“I am amazed! The quality and fit of my new couch cover exceeded my expectations ... and cost LESS than my original IKEA cover! Perfection!”

Helpful Report

Posted 4 years ago

“I am amazed at how well my new slipcover fits. So glad that I order the cover. Will be ordering another one for the couch soon!”

Helpful Report

Posted 4 years ago

“I'm so happy with my purchase of armchair and love seat arm covers!! It's been a game changer in respect to how my living room looks! I don't need to cover my furniture with throws or other cover-ups. It looks fresh and unencumbered now. I don't need to wash the hole slip cover - just toss the arm covers in the wash and everything looks great again!”

Helpful Report

Posted 4 years ago

“My Nils slipcovers fit perfectly! Very well made!”

Helpful Report

Posted 4 years ago

“It not what I was looking for it dont have the strap on it to pull out the bed so I'm unsatisfied.”

Helpful Report

Posted 4 years ago

Hello Sirahan! I am very sorry to hear that you are not satisfied with your slipcovers, that really bums us out. We’re usually known for our exceptional attention to detail, and we regret that we missed the mark here. Not sure what happened but an educated guess is that the handle for the bed compartment did not reach you. Please allow me to help check on this and we can resolve this together? :) I will be in touch via email to see how we can send you that handle to complete the slipcover. Speak soon! Ning from Comfort Works.

Posted 4 years ago

“They fit perfectly and look great!”

Comfort Works 5 star review on 3rd April 2020

Helpful Report

Posted 4 years ago

“I purchased a seat cover for my couch in green velvet. It feels so soft and is expertly crafted. The fit is perfect. I wish I could slip cover my whole couch but can not due to the shape of the couch. Comfort Works was great to work with and answered all my questions in a timely manner. I will recommend Comfort Works to friends and family. I will also use Comfort Works for any future slip cover needs.”

Helpful Report

Posted 4 years ago

“I am blown away!!! I love the slipcover! It is fantastic quality! Fits beautifully and made my couch brand new!!!”

Helpful Report

Posted 4 years ago

Suzanne, that looks great! We are so happy to see that the fit is perfect. With time the creases will smoothen out and it'll look amazing. Thank you for believing in our product and we would be happy to make covers for you again in the future! :) Ning from Comfort Works.

Posted 4 years ago

“Worth every penny. Gave new life to my old Ikea chair and is even a nice upgrade from the stock fabric. Thanks for the service!”

Helpful Report

Posted 4 years ago

“These guys are awesome! I ordered a cover for my IKEA couch in a pink color. It's a fold out bed, so I was a little nervous about whether it would fit properly. Comfort Works did NOT disappoint. The couch looks amazing, and the covers fit perfectly. Even with everything going on in the world, they stayed in touch with me and kept me updated every step of the way. Highly recommend.”

Comfort Works 5 star review on 1st April 2020

Helpful Report

Posted 4 years ago

“Thank you to all the team at Comfort Works! Everyone has been so helpful throughout the process of choosing fabric to manufacturing to shipping. I’m delighted with the look, quality and feel :) very happy customer! Will be recommending to all my friends.”

Helpful Report

Posted 4 years ago

“Excellent, covers look great! I will be ordering again soon. Great communication too, Thank you!”

Helpful Report

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews