Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was skeptical because of the price. The slipcovers were absolutely better than any replacement slipcovers I have ever bought in 40 years. The design, fabric, quality, company comunication were superb. I give a six star.”

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Posted 5 months ago

“Super rendu, qualité, ajustement parfait (sauf pour les petits coussins mais le service client est super et me les renvoie)”

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Posted 5 months ago

“Their quality is excellent, however, I would not recommend a custom cover. If they currently have your Pottery Barn pattern, I would order from them everytime. This was a custom order and after nearly a year of working with them and two slipcovers later, they still don't fit quite right.”

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Posted 5 months ago

Hi Alisha, bummed to hear that the fit of the covers still isn't on par. Would it be possible to send us some photos of the latest set of covers that you got? We'd expect the second attempt at a made-to-measure order to give the covers a much better fit, so this comes as a surprise for us. If you could drop a reply with the agent you've been speaking with that would be great. Alternatively, you can send us the images here: https://comfort-works.com/pages/contact-us We'll need to see where it went wrong and see how best to get this solved. Hope to hear from you soon! Melvyn@ComfortWorks

Posted 5 months ago

“So happy with everything! The service was wonderful and my slipcovers turned out so lovely. Updating me every step of the way.”

Comfort Works 5 star review on 30th May 2024

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Posted 5 months ago

“I cannot even believe how great this company is as well as the customer service! First and foremost, the slip cover we had made from one of their pre-existing patterns is PERFECT! It looks better than my original RH sofa! And the fabric I went with is for "high traffic" aka dogs and kids - and it is soooo easy to clean! It looks like linen and very high quality but also super easy to spot clean or throw in the washing machine and it also dries super fast. I wouldn't consider using any other company for slipcovers now that I have found Comfort Works. The other slip cover they made for us was totally custom and the amount of detail and care that went into getting the perfect measurements and then making appropriate adjustments after they already sent me a first pass of the slipcover was above and beyond what I was expecting of them. I always emailed with Mark and can't say enough great things about what a kind, helpful, patient and informative customer service experience I had with him! Thank you Comfort Works! I am so happy I found this company!”

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Posted 5 months ago

“The slipcover looks great!”

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Posted 5 months ago

“Housse de très bonne qualité et excellent service client.Je recommande!”

Comfort Works 5 star review on 29th May 2024

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Posted 5 months ago

“Les housses des coussins sont trop grandes Décevant”

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Posted 5 months ago

Bonjour Sabine. Je suis vraiment navré d'entendre cela que la housse ne s'adapte pas comme il le faut pour votre Ektorp 2 places. Veuillez de bien vouloir nous envoyer quelques photos des parties affectées à info@comfort-works.com afin que l'on puisse vous proposer des solutions adéquates dans les meilleurs délais. En vous remerciant par avance! Bien cordialement, Melvyn@Comfort Works

Posted 5 months ago

“Love, love my slipcovers! Beautifully made. Fabric soooo soft. Could not have been happier with the service or the product!”

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Posted 5 months ago

“A random Google search for couch covers led me to Comfort Works. I ordered quite a few fabric samples and finally narrowed my options down. I placed an order and the new covers were delivered to the US in a little over a week. So much faster than I expected. We chose the signature velvet fabric in the color 'bayleaf' and we are so happy with our choice. The fabric looks super high-end and luxurious. It elevated my couch immediately. The spill-proof material is just what I needed as a mom of two little ones. It is definitely worth the price and the bayleaf color is absolutely gorgeous! The quality is impeccable and the fit is much better than the original ikea covers. Comfort Works saved my ikea lidhult couch! I went from wanting a new couch, to the entire family falling in love with our old one. Thank you, thank you, thank you, Comfort Works!”

Comfort Works 5 star review on 26th May 2024

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Posted 5 months ago

“I am extremely impressed! The slipcovers fit perfectly. I highly recommend Comfort Works for their workmanship and timeliness of delivery.”

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Posted 5 months ago

“We have well received the second set of sofa covers and are very happy with the quality and color. Thank you Comfort Works for your efficiency and quality.”

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Posted 5 months ago

“Super service ! Je recommande !”

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Posted 5 months ago

“The cover is high qualiity, fits like a glove, and just as described. The customer service was fantastic. All my questions were answered quickly and help with shipping to a rural area was appreciated. My old Ikea couch lives on and looks brand new. My expectatations were exceeded and I would order this product again. Thank you!”

Comfort Works 5 star review on 21st May 2024

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Posted 5 months ago

“Michelle and the team were very helpful managing through a new order. After a family decision that our first order was “too shiny” we decided on a second cover and received it promptly at a significant discount. Everyone is happy with the new cover! Thanks to CW for being so helpful and responsive!!”

Comfort Works 5 star review on 20th May 2024

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Posted 5 months ago

“Le tissus et le travail est de qualité mais la dimension d´une des pièces est un peu trop grande... pour le prix c´est quand même vraiment dommage...”

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Posted 5 months ago

Bonjour Amélie, Merci pour votre avis et nous sommes vraiment navrée d'entendre cela. Nous pourrons surement trouver une solution à votre problème, merci de bien vouloir nous envoyer un mail à info@comfort-works.com avec quelques photos de votre canapé et du problème rencontré. Nous attendons votre mail et photos. À bientôt! Cordialement, L. Lim - Comfort Works

Posted 5 months ago

“Slipcovers are great quality. I ordered one custom order and another standard to fit my Pottery Barn York Slope Arm sofa. Both fit well, although I would say the custome made one fits a little better. Overall good & I will be ordering from them again.”

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Posted 5 months ago

“Fast service and it fits perfectly!”

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Posted 6 months ago

“Good service after ordering multiple samples. Fast and always supportive with the answers. Bonus: super happy with the quality of the product!”

Comfort Works 5 star review on 16th May 2024

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Posted 6 months ago

“The service was excellent. Streamlined and professional. I ordered white canvas couch and chair slipcovers. The fit is perfect. I highly recommend Comfortworks.”

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Posted 6 months ago

Comfort Works is rated 4.8 based on 4,673 reviews