Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,677 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Great customer service - very responsive! The slip covers we purchased for our foot stools were very high quality, the fabric (linen) was heavy weight, the stitching was excellent and it fit perfectly. It transformed our old footstools and made them look better than when we originally purchased them. Will definitely purchase from them again.”

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Posted 7 years ago

“Wonderful service. Great product. I couldn’t be happier”

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Posted 7 years ago

“The service was very good. I would deal with Comfort Works at any time I need anything in the line.”

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Posted 7 years ago

“Good & quality product”

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Posted 7 years ago

“We are very happy with our new slip covers. They have changed the look of our room. The whole process was very easy and ordering the fabric samples first was a good move. As it happened, the fabric we thought we wanted actually wouldn't have worked very well, so having the samples allowed us to choose correctly. After we ordered, our covers arrived on time, beautifully packaged! Thanks for the attention to detail. Just about to order some arm chair protectors now.”

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Posted 7 years ago

“I guessed at the size but the fit is perfect and they look great !”

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Posted 7 years ago

“I have never had the quality of customer service that I had with Comfort Works. I had a representative email me with every new phase of the shipping process, and when my package arrived (2 weeks earlier than I thought!), they included small holiday gift favors that felt highly personalized. Highly recommend shopping from there. The products are of good quality as well!”

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Posted 7 years ago

“I bought two IKEA sofas to go in the same room. I wanted to different matching colours, but the IKEA colour range is quite limited so I bought one covered one from them and then used the wide range of colours offered by comfort works for the second. It arrived in good time, is well-made and fits perfectly. The customer service was very efficient and I was kept informed at all stages. I am happy.”

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Posted 7 years ago

“Communication, delivery and product/cover choices.”

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Posted 7 years ago

“Prompt friendly service, very unique these days. Appreciate the discount for repeat customers. The leather covers look very nice when they arrive. Only issue is durability. Ours started disintegrating after 2 years. Research indicates this is a common problem with all "bycast leather" products. Fabric may be a better choice.”

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Posted 7 years ago

“Beautiful cover, fits perfectly”

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Posted 7 years ago

“Excellent service, nice quality and fast delivery.”

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Posted 7 years ago

“First of all we were really happy to find new covers for our Ikea sofa on your website. We had never placed an order overseas, but your website looked really good and you had great reviews, so we placed an order and we are glad we did. Thank you for great and kind service throughout email and thank you for the quick delivery. We ordered our new covers on November 27th and we could enjoy our new covers om December 8th. We will recommand you to anyone we know who will need new covers! Thank you!”

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Posted 7 years ago

“Superb quality. Our sofa now looks very classy and smart. The covers arrived just over two weeks after placing the order, the communication was prompt, the service was always friendly and excellent. Many many thanks!”

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Posted 7 years ago

“Just received a sofa cover from this company to replace my old IKEA Mysinge. When you buy something, you want to have good customer care and this company gave me a very good customer service! Very happy with my order 🙂 Dan - London”

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Posted 7 years ago

“I’ve just received my second order from Comfort Works and my armchair has been transformed. Super efficient and so easy to put on.”

Comfort Works 5 star review on 12th December 2017

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Posted 7 years ago

“Thanks to Comfort Works for great customer service and for our new sofa covers. They look fantastic.”

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Posted 7 years ago

“ah, so nice and comfi our new covers. our sofa looks like new!! they got here very fast! very good communication. many thanks to the friendly team at comfort works!”

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Posted 7 years ago

“This is my second purchase. I love my IKEA Kramfors sofa, but the leather did not last. Years ago, there was a back order and delivery took a few months, but the quality was great. They are obviously a well-oiled machine now. Great quality, excellent communication, and very fast shipping! This is my trusted place for well-structured slipcovers.”

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Posted 7 years ago

“Sofa cover was delivered promptly and is a good fit for the sofa - looks much better than the faded old cover we've had on the sofa since we bought it.”

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Posted 7 years ago

Comfort Works is rated 4.8 based on 4,677 reviews