Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Super Qualität und Kundenservice, unser Sofa ist wie neu!”

Comfort Works 5 star review on 10th August 2020

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Posted 4 years ago

Vielen Dank für dein tolles Feedback, der Vorher-Nachher-Vergleich ist ja der Wahnsinn! :-D Wir wünschen dir ganz viel Freude mit deinem 'neuen' Sofa!

Posted 4 years ago

“Terrible product and service. Having had my slip-covers for just 3 months they have faded badly to the point that I need new covers. They had not yet been laundered, nor had they been positioned in direct sunlight. I also live in UK which is not exactly the sunniest place in the world. Response from Comfort Works was that fading is not covered by the warranty and that I should not have placed in a room with even indirect sunlight (what room does't have windows?). This is despite no warnings being present on the website regarding the positioning of furniture, and several photos on the website misleadingly showing furniture in sunlit rooms. Appalling way to treat a customer who spent about £1000. To add insult to injury they offered a discount if I wanted to buy some more covers, why would I do that?? The product was not fit for purpose, the response showed no accountability for an inferior product.”

Comfort Works 1 star review on 10th August 2020

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Posted 4 years ago

Thanks for your feedback Jamie, and we're deeply sorry that you feel this way. Unfortunately all fabrics on a molecular level will get damaged by UV (from sunlight) over time, and natural fabrics such as cotton will have face the most adverse effects under light exposure. Albeit not the sunniest place in the world, we can imagine that over the last 3 months of summer this is when UV radiation would have been the most harsh. You can read more about the prevention of sofa fabric fading here: https://www.houzz.com/discussions/3637365/does-the-sunlight-really-fade-furniture We understand nevertheless that we could try our best to inform people a bit more and will continue to do so as much as possible, as not everyone is aware how damaging sunlight can be. This is also why we offered a discount to get replacements in a different fabric altogether - one that's synthetic and less dark so the fade doesn't happen as quickly nor wouldn't be as obvious. However, should that not be an option then we're once again sorry that we could not fully resolve your slipcover woes - as much as we'd like to replace your covers under warranty, this is neither a manufacturing defect nor an issue stemmed from natural wear and tear which we're able to cover for. Best regards, Chuck

Posted 4 years ago

“Waited months for our cover to do finally arrive. When it did, it fit the sofa but allowed no extra material to tuck into the cushion to give it a fitted look. The arms are always moving out of place each time someone sits down. I’m debating just leaving the cover off. It looks sloppy with it on. Super disappointed. This picture is after I tucked it in as best I could and one person sat down.”

Comfort Works 2 star review on 10th August 2020

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Posted 4 years ago

Hey Rayna, Thanks for your feedback and we're working on ways to make the Leather Version Klippan cover fit better -- the difference between the leather and fabric version is the amount of extra fabric available to tuck but at the same time, the leather sofa does not have as much space as the fabric version for this to happen. As such, (and with our past customer experience), using a fabric cover on a leather Klippan for example will result in an even sloppier looking cover due to the excess fabric. For now, this is the best cover we've come up with for the Leather Klippan sofa and if you'd like to have the covers fit in place more - there's still the option of upholstery pins available at your local Home Depot or online from Amazon (or you can drop us an email, we can send it over to you too). Hope this makes sense! Take care and best wishes, Chuck

Posted 4 years ago

“The customer service of the company was fantastic always keeping us up to date even when there was a delay due to material not being available. It would have been 5 stars however the covers for the cushions are a not as tight as I would have liked. Compared to the actual sofa itself which fits perfectly the cushion covers are little looser than I would have liked.”

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Posted 4 years ago

“The communication was perfect and also was the delivery. The slipcovers fits perfect and we are very happy. Thanks a lot.”

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Posted 4 years ago

“Beautiful and fit perfect.”

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Posted 4 years ago

“Très satisfaits de la qualité de fabrication”

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Posted 4 years ago

“Discovered this company by chance when thinking we had to replace a number of Ikea Karlstad (12 years old and no longer produced covers) range due to change in home decor. Initially ordered samples which arrived quickly and professionally packaged - distinct take long to then place order from the excellent choices of fabric. Went for the modern look cover - took about 6 weeks to arrive to UK. Wow just love them - the chairs look brand new and so much more expensive than the original items! All for the cost of less than replacing just one of the items recovered! Was kept informed of progress on order and on delivery when dispatched. Arrived really well packaged and ready to go on. Easy to arrange payment of import duties on day of delivery ( expect around £26 on a £400 plus order for covers for 4 items) Really really impressed with whole process from website to final product. Range of furniture covered is extensive for those with now out of manufacture with original companies offered. Fit is perfect which was our only worry on ordering. Not likely to need to use return service! Would highly recommend- would use again but sure these are going to last Longer than the originals of 12 years! Wi be recommending to others who I know are looking for a similar service! Thank you Comfort Works and every success for future business in these difficult times!”

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Posted 4 years ago

“These slipcovers are amazing and turned my nearly 20 year old couch in dire need of TLC into a brand new looking couch (IKEA Kramfors sectional). I don’t know about the returns or refunds but the price was reasonable the delivery time too (5-7 weeks from date of ordering) and price too. Expect to pay around $100 on a $500 order for duties if you’re in Canada. Also great idea to have a steamer to remove the creases and it takes a bit of adjusting if you want a perfect fit. It only came with the soft side of velcro at the bottom of the ottoman. I tried it with the velcro but i didnt like it so i removed the metal base on the couch, tucked in the slipcover under it and re-attached the metal base on the couch. It was a bit of work but the result is so great it was worth it! Other than that it’s amazing best purchase ever!”

Comfort Works 5 star review on 8th August 2020

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Posted 4 years ago

“Easy to order and installing”

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Posted 4 years ago

“Absolutely superb product and excellent customer care”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“I absolutely love my new love seat cover! The fit is amazing and the quality 100% better than my original Pottery Barn cover. Please don't hesitate to order from Comfort Works - you will not be disappointed. Great product, great company, great service.”

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Posted 4 years ago

“What an amazing company! Great service - they kept in touch and were always available for queries and info. Any time lag was due to time zone difference. The covers have come - great fit, great fabric, well made, and we have a new sofa! Thanks so much!”

Comfort Works 5 star review on 6th August 2020

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Posted 4 years ago

“I love my new slipcovers!! Comfort Works sent friendly, courteous, and informative updates throughout the process, from ordering swatches to ordering the slipcovers to receipt of the slipcovers to installing the covers...excellent service! The covers arrived on time and were carefully packaged to ensure cleanliness and protection from damage. I will happily order from them again!”

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Posted 4 years ago

“Amazing. Great quality. Looks beautiful.”

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Posted 4 years ago

“LOOKS AND FITS GREAT AND MATCHES MY COUCH!!”

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Posted 4 years ago

“Sehr freundlicher Kundenservice zuverlässig und bemüht. Der Sofabezug passt prima und sieht schön aus. Auch die Verpackung war nett und durchdacht, jedes Teil mit extra Einnäher, dadurch war es sehr leicht, zu erkennen, wohin was kommt. Der Bezug roch natürlich und nicht nach Chemie. Auch die Rücküberweisung der Zollgebühren kam sofort. Ich bin überaus zufrieden und kann Comfort Works empfehlen.”

Comfort Works 5 star review on 5th August 2020

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Posted 4 years ago

Vielen Dank für die super Bewertung! Dein Sofa sieht frisch aus und lässt den Raum sehr einladend wirken!

Posted 4 years ago

“Fits well, looks great and is comfortable to boot. Received some amazing help during the ordering and measuring process.”

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Posted 4 years ago

“The sofa cover is just perfect, fits perfectly and seems to be of great quality. The customer service is absolutely awesome! I received an answer to all of my questions within a day and they always kept me informed about my order! Thank you so much for everything!”

Comfort Works 5 star review on 4th August 2020

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews