Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've ordered from Comfort Works. The quality is exceptional. The small details, like the bags the slipcovers are shipped in, the handwritten notes and the responsiveness to emails makes this a fantastic company to purchase from.”

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Posted 5 years ago

Thank you for the great review, Heather! It was definitely a pleasure corresponding with you. You have been incredibly patient even with the delay in transit! Do keep us in mind should you like more slipcovers, we would be glad to assist.

Posted 5 years ago

“C'est tout simplement parfait. Je ne manquerai pas de parler de vous positivement. La commande, le délai, la livraison, la qualité du produit, tout va bien ! Bravo. A bientôt pour un prochain canapé. :-)”

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Posted 5 years ago

“Just got the square armrest protectors and they look beautiful on our new sofa! They were easy to order and measure. Customer service was excellent during the ordering process. Delivery was fast. I could not be more pleased. Thank you Comfort Works!”

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Posted 5 years ago

“Comfort Works has been remarkably easy to deal with, offering prompt and helpful customer service and quick responses to questions. We are delighted with our new Kino Denim cover - so much better than throwing the whole (huge) corner sofa away and having to buy a new one. Their prices are extremely reasonable and the covers appear well made. We're so glad we found out about you, Comfort Works!”

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Posted 5 years ago

“The service I received was perfect, I had questions and they were always promptly answered. The product I ordered was shipped much sooner than I expected it to be, it was the same color that was shown in color choices, and fit perfectly. I highly recommend Comfort Works!! Thank you!”

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Posted 5 years ago

Hi Diane! Thank you for the review! We're so thrilled to hear that the covers fit great for your ottoman/fold-up beds! Perhaps you could share a few photos with us? :) Thank you again.

Posted 5 years ago

“Fantastic Company! Love the slipcovers! High quality fabric and the fit is perfect! Communication was beyond great! High marks in every category!”

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Posted 5 years ago

“Excellent communication goods arrived at time as stated, have not yet fitted covers because for our house in tenerife , however quality is of high standard . Would recommend Comfort works very high standard of customer service.”

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Posted 5 years ago

“Fit my sofa well. Very soft and smooth fabric. Delivery is very fast!”

Comfort Works 5 star review on 5th September 2019

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Posted 5 years ago

“The couch cover was a little hard to wiggle on. But seems to fit perfectly! Very pleased and would use again. Just a little expensive so hopefully I wont need to for a little while 😃”

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Posted 5 years ago

“Samples arrived quickly, we made our fabric choice and placed our armchair cover order which arrived within 2 weeks. Very happy with end result and our armchair now has a complete new lease of life. Definitely recommend.”

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Posted 5 years ago

Fran! We are sooo happy you love them! Share with us a picture of the beaut! :)

Posted 5 years ago

“Cushion covers very well made and fit first time. Very impressed with the quality and customer service.”

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Posted 5 years ago

“I needed a replacement set of covers for my no-longer-in-production ikea sofa. I despaired of finding a solution but comfort works was prompt, affordable and reliable.”

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Posted 5 years ago

“New sofa covers arrived quickly - they are good quality and fit well. In a time where we are all focusing on consuming less it makes good sense to change the worn-out covers rather than junk the entire sofa. Very satisfied customer.”

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Posted 5 years ago

“We love our new covers! Great color and material- pretty accurate to the online photos as we went with the kino-charcoal. Although it is somewhat rough to the touch, it should hold up to our cat and dog. The only complaint I have is the fit of the covers aren't great. We have the ikea holmsund and the original ikea covers are a snug fit. With the new covers there are some pieces that are baggie and some decently snug. I'm not sure if it was intentional by comfortworks, because we chose the high durability material, but only some of the cover pieces have at least a half an inch to an inch extra material. It bothers me quite a bit but maybe with a wash and quick low dry it will shrink it a little. Aside from that, we really appreciated how quick delivery was and the overall quality of the covers. Our previous light blue covers held every stain and pet hair so I'm hoping this beautiful gray will be easier to hide everything and be easier to brush off dirt. Thanks again comfort works!”

Comfort Works 5 star review on 1st September 2019

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Posted 5 years ago

“Absolutely thrilled with the quality of the covers and the service we received from Comfort Works. The new covers have given our much loved Mellby chairs a new lease of life! My husband was hesitant about whether or not to risk buying from a firm so far away, but we need not have worried and would have no concerns about buying again in the future. We highly recommend Comfort Works to anyone wishing to recover a chair/sofa.”

Comfort Works 5 star review on 29th August 2019

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Posted 5 years ago

“I ordered 2 sets of covers and have received them. They are really well made and fit beautifully. I am very happy with the results. Just be aware of the customs/duty costs when you place an order!”

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Posted 5 years ago

“A new life for our sofa ! Just great !”

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Posted 5 years ago

“I am so impressed with my sofa bed cover. It was a pleasure dealing with Comfort Works from start to finish. The samples were very helpful and the finished product is so well made I’m delighted. I never thought we’d be able to get it covered so when I found out this was possible I was over the moon, but nearly as much as I am with the finished product. The customer service is excellent. Thank you so much, can't recommend you highly enough. Jo 😊”

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Posted 5 years ago

“I’m thrilled at what I got from this company. I found myself wanting to save an old Karl Star couch I loved and stumbled upon Comfort Works. They had a plethora of covers for me to choose from, it was a tad overwhelming. After finding what I want, I ordered the cover and within a week and a half, it was on my doorstep. This cover is exactly what I was looking for. My couch looks rejuvenated. I do want to note that I ordered the Saddle Savannah Plant based leather cover. It does smell like something fowl when you first receive it. That’ll go away eventually.”

Comfort Works 5 star review on 27th August 2019

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Posted 5 years ago

Hi Moses! Thank you so much for the kind words! We aim to provide the best options for our customers :). As for the bycast leather/vegan leather smells, that is correct. We would usually advise our customers to keep the room well ventilated, and the smell should dissipate in a week or two.

Posted 5 years ago

“I order a nice medium grey slipcover for 2 Stocksund chairs and was pleasantly surprised when they arrived early. The fabric is a nice quality and fit perfectly. This is my first time ordering but it will not be my last.”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,675 reviews