Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My PB Basic sofa slipcover is a foot short across the back ! Cannot get it on At All . Waiting to hear back from Customer service . Even the cushions and seat backs seem smaller than originals like it was made for a smaller sofa ? Weird ! Hope they make it right !!!”

Helpful Report

Posted 3 years ago

Hi there! Thanks for letting us know and we're bummed about the covers not being able to fit your sofa. We're already reached out to you via email to get more details and to help you troubleshoot what might have gone wrong with the covers. Talk soon! -Melvyn from Comfort Works-

Posted 3 years ago

“Wonderful customer service!! I received the slipcover earlier than promised and it looks great! The fabric is beautiful and exactly like the sample I ordered. And the price was a good value. I’m telling everyone I know about Comfort Works!!”

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Posted 3 years ago

“Delivery on time, i am very happy with the color i chose, and if fits perfectly.”

Helpful Report

Posted 3 years ago

Hi Christine, thank you for your review. Our team is so happy to hear you're happy with your new slipcovers. Thank you for your support, once again! :) - Niro from Comfort Works

Posted 3 years ago

“My slip covers fit perfectly. Very pleased with the price. I received my order a week before I was expecting it. I will not hesitate ordering from Comfort Works in the future.”

Helpful Report

Posted 3 years ago

Hi Susan, thank you for writing us a review. Happy to hear you've had an overall positive experience and are thrilled with your new Rowe slipcovers. Thank you again for choosing us! :) - Niro from Comfort Works

Posted 3 years ago

“Product is super, communication and service great!!! We are totally happy with our new coach.”

Helpful Report

Posted 3 years ago

Hi Heidi, thank you for your review! We're glad to know you're happy with your new slipcovers! :) - Niro from Comfort Works

Posted 3 years ago

“Communication was exceptional, product exactly what we wanted! It was nicely wrapped in a bag. I put it on and it looks beautiful! Will buy from them again in future.”

Helpful Report

Posted 3 years ago

Hi Romy, happy to hear you're satisfied with your new Karlstad slipcovers! Thank you so much for your support and for thinking of us! :) - Niro from Comfort Works

Posted 3 years ago

“First, the customer service is first rate. I have a PB Basic Sofa Mitchell and Gold and I required some "hand-holding" during the ordering process, which was readily given. The fit of the slipcovers is really quite good. My new covers do not have the zips at the corner/back of the couch that my PB Basic ones had, but I was still able to get it on. I will be following the fabric care instructions to the t, because if it shrinks, that will be a challenge. I don't have a "before" photo, but it was not the best green in the world and the "everyday suede" felt hot in the summer. The gray performance fabric with a hint of tweed is a true step up.”

Comfort Works 5 star review on 23rd April 2021

Helpful Report

Posted 3 years ago

Hi Nancy, thank you for sharing us a photo of your new slipcovers. They look amazing, and your agent Omar would be pleased to hear as well. Thank you again for choosing us and we're happy to hear we've successfully rejuvenated your sofa for you :) - Niro from Comfort Works

Posted 3 years ago

“Pleasantly surprised that the fabric was as heavy as it turned out to be and that the fit matched the original sofa seat covers, although a little tighter that I would have liked (a lot of readjustment to get the seams to line up. That being said, the finished product looks great on the sofa. Hopefully, it will provide years of wear and the gray fabric will be more fade-resistant than the original IKEA fabric.”

Helpful Report

Posted 3 years ago

Hi John, thank you for taking the time to write us a review. We're happy to know you're overall satisfied with your slipcovers. We appreciate the support! :) - Niro from Comfort Works

Posted 3 years ago

“Very luxurious fabric, warm colour and splendid fit (model Angby)!”

Helpful Report

Posted 3 years ago

Hi Heikens, thank you for your kind words! Glad you love them as much as we did making them for you :) - Niro from Comfort Works

Posted 3 years ago

“Beautiful work, perfect fit, nicer than my original cover! Color just as adverstised and arrived sooner than expected. Very professional.”

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Posted 3 years ago

Hi Ami, thanks for leaving us a review! We're happy to know you're satisfied with your new Cotton Canvas slipcover for your Charleston Grand :) Our seamstresses would be so pleased to hear. - Niro from Comfort Works

Posted 3 years ago

“We are THRILLED with the quality of these slip covers! It elevated our IKEA sectional to designer furniture looks! The performance velvet is so soft but also very sturdy, and spot cleans easily.”

Comfort Works 5 star review on 22nd April 2021

Helpful Report

Posted 3 years ago

Hi Adrianne, thanks for taking the time to write us a review and sharing these photos! The Performance Blend fabric does look amazing! Glad to know you're happy with your new Kivik slipcovers. :) - Niro from Comfort Works

Posted 3 years ago

“Je suis très satisfaite de mon achat, il est exactement comme je l’espérais ! Et il est de très bonne qualité”

Helpful Report

Posted 3 years ago

“We would highly recommend this company , from start to finish we were impressed . The style of contact was friendly and warm but at the same time totally professional we are extremely pleased with our new sofa cover the quality is very high and the finished look is very classy The covers were packed beautifully when they arrived Thank you”

Helpful Report

Posted 3 years ago

Hi John, thanks for taking the time to write us a review! Glad to know you're happy with your new Ektorp slipcovers as we can't thank you enough for the amazing support :) - Niro from Comfort Works

Posted 3 years ago

“EL paquete ha llegado y el producto es bueno y adecuado, de buen material. El problema ha sido el tiempo de entrega, muy largo a mi parecer, y los costes de envío y aduana. Para poder entregarme el producto la empresa de transporte (Fedex) me exigió de un pago de más de 50€ por los gastos aduaneros. No tenía contemplado este importe porque pensé que el coste de envío cubría todos los gastos.”

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Posted 3 years ago

“My old Crate and Barrel armchair was not in their standard repertoire, but with the measurements I provided they produced a perfect fit. I'm so impressed - the new slipcover is actually better than the original. Photos show without ironing - right out of the box - a perfect fit!”

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Posted 3 years ago

Hi Anne, thank you for leaving us a review and sharing us real time photos! Your armchair looks amazing with the new slipcovers. Thank you again for choosing us and for the wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

“Love the new slipcovers for our IKEA sofa! I got a pack of sample fabrics first, didn't want to be surprised by the color and it's perfect. Shipping was also very fast, highly recommend.”

Helpful Report

Posted 3 years ago

Hi Kirsten, thank you for leaving us a review! We're glad you love your new Ektorp slipcovers! Thank you again for choosing us :) - Niro from Comfort Works

Posted 3 years ago

“Well made and the color is as pictured. I took a risk on not ordering a sample and I’m thrilled with how they turned out. These covers helped me keep the chairs I love but make them work in a new space.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, thanks for sending us a review and sharing with us the photos. They look so good, I must say! We're glad you're satisfied with your new Strandmon slipcovers. Thanks again for choosing us and for your wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

“I cant express how impressed I am with my slipcovers! I just got them today and they fit like a glove on my pottery barn sofa and loveseat. I will be ordering same ones for our armchairs today. Thank you so so much! I love them!”

Comfort Works 5 star review on 21st April 2021

Helpful Report

Posted 3 years ago

Hi Jenya, thanks for sending us a review and sharing with us the photos. They look so good! We're glad you're satisfied with your new Pottery Barn slipcovers. Thanks again for choosing us and for your wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

“Great quality product and shipped beyond quicker than anticipated! Very satisfied with my order.”

Helpful Report

Posted 3 years ago

Hi Kirk, thanks for sending us a review. We're glad you're satisfied with your new Ektorp slipcovers. Thanks again for your wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

“They look great. I haven’t put them on yet as my couch is still in storage, but I am excited to do so!”

Helpful Report

Posted 3 years ago

Hi Becki, thank you for sending us a review. We're pleased to hear you're happy with your slipcovers. Thanks again for your wonderful support! :) - Niro from Comfort Works

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews