Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an IKEA Ektorp sofa bed cover and had it shipped to Canada, got my order in the timeframe that was given to me, paid a very reasonable custom fee and, most importantly, the cover fits beautifully! From the branded bag in which the cover was placed to the personal note added to the package and the quick responses I got from the team, my experience has been nothing short than perfect. I definitely recommend ordering from this great company!”

Comfort Works 5 star review on 7th March 2021

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Posted 3 years ago

Thank you for the kind words!

Posted 3 years ago

“I am in love with our new slip covers. I really love the IKEA Stockholm chair but wanted a more luxe look with a skirt. Quality of the fabric/construction is great, perfect fit on the chairs, and delivery was on time!”

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Posted 3 years ago

Thank you! That is an awesome photograph and the slipcovers compliment your interior very well!

Posted 3 years ago

“My cover arrived and it’s even better than I’d hoped! I’ve used one-size-fits-all covers before, and this is totally different. I feel like we have a new sofa. The fabric color is beautiful and true to how it appears on the site, and it seems durable. I’m so happy with my purchase.”

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Posted 3 years ago

Thank you, Chaya! We're thrilled to be a part of your sofa revamp!

Posted 3 years ago

“The color is fine but the fabric of the cushions is too large which causes folds. not very pretty.”

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Posted 3 years ago

HI there, we're very sorry to hear that. We have notified our colleague who will be reaching out to you the soonest possible via e-mail. We sincerely hope to resolve the matter for you. - Best, Samantha T. from CW.

Posted 3 years ago

“Excellent communication and product! We covered our Crate and Barrel couch and chair and they look amazing!”

Comfort Works 5 star review on 6th March 2021

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Posted 3 years ago

Thank you for the photographs! Delightful! - Best, Samantha T. from CW.

Posted 3 years ago

“I love how my pink velvet sofa looks! I hesitated between buying a new cover and just getting a new couch but I’m glad I went with Comfort Works. I’m adding a before and after picture so you can see how much it changed. A great way to upcycle your furniture!”

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Posted 3 years ago

Thank you for taking the time in sending us the awesome review and photographs!

Posted 3 years ago

“The cover fits perfectly and the new colour adds to the look of the room. Changes the rather ordinary IKEA product into something new... Thanks.”

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Posted 3 years ago

Thank you! We look forward to serving you again.

Posted 3 years ago

“Really well made and look fantastic. It was a bit of a struggle getting them on but definitely worth it - they look like they’ve always been there! They took a bit longer to make than expected but customer service was excellent. Delivery by FedEx was also good with updates along the way, which was particularly useful as there was an “unavoidable delay” which meant they were a day late.”

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Posted 3 years ago

Thank you for the awesome review and kind words! Indeed, FedEx has been experiencing delays recently either due to the recent Lunar New Year celebrations and/or weather factors :). Thank you for being so patient! - Best, Samantha T. from CW.

Posted 3 years ago

“Absolutely thrilled with the covers, the fit is perfect, the quality is amazing and for the cost; exceptional value. We will tell all of our friends what magic is worked at Comfort Works....Thanks guys, chuffed to bits!!”

Comfort Works 5 star review on 5th March 2021

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Posted 3 years ago

Thank you! The slipcovers do look awesome in your living space, we're glad you're satisfied with the products and services. Looking forward to serving you again. - Best, Samantha T. from CW.

Posted 3 years ago

“Good communication re: delivery. Love the colour and feel of the fabric...as expected from swatch. Covers slightly loose but not too problematic.”

Comfort Works 4 star review on 5th March 2021

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Posted 3 years ago

Thank you for the kind review! :). We're thrilled you're happy with the slipcovers!

Posted 3 years ago

“The covers are a perfect fit and exactly as the fabric swatch, so pleased and saved a fortune by recovering chairs I already had. Brilliant! A long wait from order to delivery but we’ll worth it, would recommend to anyone 👍😁”

Helpful Report

Posted 3 years ago

Thank you, Pat! We appreciate your patience and support! - Best, Samantha T. from CW.

Posted 3 years ago

“Tardo mucho porque coincidió con el año chino Pero ha quedado perfecto Lo recomiendo”

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Posted 3 years ago

“Sehr gute Arbeit, super Betreuung. Werde ich auf jeden Fall wieder machen”

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Posted 3 years ago

Herzlich gerne und jederzeit wieder!

Posted 3 years ago

“My Comfort Works single sofa bed cover arrived today, and I am so happy with it. It perfectly fits over the old stained cover and is exactly the shade of slate grey I was hoping for, as it will match the carpet when we move next month. The online order process was so easy and efficient with great communication on the delivery schedule. The product is made of a strong fabric that looks easy to keep clean, there are a few creases as it has been posted from Germany but I will give it an iron if they don't fall out naturally. 10 out of 10 for product and service, my 16 year old Ikea single sofa bed has got a new lease of life so that I can keep using it rather than creating more landfill”

Comfort Works 5 star review on 4th March 2021

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Posted 3 years ago

Thank you for taking the time to write us this awesome review and sharing the photograph! It makes our day to see photographs from satisfied customers! Best, Samantha T. from CW.

Posted 3 years ago

“Fits our Ikea Stockholm 2017 3.5 Seater perfectly! Very beautiful and the colour is just as pictured! Shipping/production took longer then expected. Wish it came with instructions but it was easy enough to figure out!”

Comfort Works 5 star review on 3rd March 2021

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Posted 3 years ago

What a lovely little space you have there! It looks so comfy :) Thank you for your amazing review, we're so glad it worked out. Cheers, stay in and stay safe! - Naomi from Comfort Works

Posted 3 years ago

“Ikea Holmsund sleeper--Though it's always hard to see colors on the computer, the navy color IS what I hoped it would be. The sofa cover fits well, almost as well as the Ikea one that came with the sofa. There are four main pieces and five cushion pieces. I'm particularly pleased with how tightly the arm pieces fit. It seemed expensive, because it's three times as much as the Ikea cover. But Ikea only offers three or four colors and Comfort Works offers dozens. And it does fit remarkably well.”

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Posted 3 years ago

Thank you SO much for your awesome review! You're absolutely right about the colors being difficult to judge on screen - which is precisely why we strongly recommend getting samples before placing an order :) We're so glad that your slipcovers fit and that it turned out exactly as you wanted. If you ever need anything - shoot us an email! Cheers x - Naomi from Comfort Works

Posted 3 years ago

“Nous avons reçu toutes les housses de canapé, comme prévu. Elles sont très bien. Bonne qualité. C'est parfait ! Super! :) Je suis très satisfaite. MERCI :)”

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Posted 3 years ago

Bonjour Rosemarie! Merci pour votre avis, nous sommes très heureux que vous soyez satisfait :) Profitez bien de votre nouveau canapé! Mathilde de Comfort Works.

Posted 3 years ago

“Great service and delivery was fast. Great pricing!! Love the cushions and they fit perfectly. Thank you.”

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Posted 3 years ago

Thank you for your review! Enjoy your new covers :) - Warm wishes, Naomi from Comfort Works.

Posted 3 years ago

“Even in corona times, the delivery time was decent. Customer service was available despite time difference.”

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Posted 3 years ago

We always want to help and we do our best to get back to every single email within 1-working day. We are so happy that you are happy! Cheers, stay safe always :) - Naomi from Comfort Works

Posted 3 years ago

“Fits perfectly. We love our slip cover. It’s like we have a new couch!”

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Posted 3 years ago

We're so glad that you're happy :) Thank you for your review! Cheers x - Naomi from Comfort Works

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews