Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“We really love our Kramfors couch but after 10 years the leather was pretty beat up. I ordered the black leather cushion covers and could not be happier - the couch has been revitalized. Comfort Works did a great job and kept us up-to-date on the progress/shipping of our order - a little under 4 weeks from order to delivery. Great fit, matches the original leather perfectly. Beware, be careful when opening the package - do not use a box cutter or you will cut into the covers! Looks best when original leather covers are removed - do not put over old covers.). Thank you everyone at Comfort Works.”

Helpful Report

Posted 6 years ago

Hi Greg, It's great to hear that your old Kramfors couch has been refreshed with new covers! We do actually make the Kramfors covers to be put over your original leather upholstery but we'd totally understand if you'd prefer to remove it. Thanks for taking the time to leave your feedback too :)

Posted 6 years ago

“All perfect!! The covers are better than the originals! The assistance is top h24! They refound me the custom taxes!”

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Posted 6 years ago

Ciao Viola, thanks again for leaving your feedback and review all the way from Italy

Posted 6 years ago

“We ordered two Mysinge sofa covers in Savannah Saddle. They look fantastic. Our 16 year old Ikea sofa is new again! The color is beautiful and the workmanship was excellent. My favorite thing though was the customer service. it was amazing. We needed the second piece to be slightly longer than the first because of an odd variance in our sofa. I emailed Sarah at Comfort Works and she made the adjustment for us. This was a personalized service that was beyond any expectation. I would recommend this company to anyone.”

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Posted 6 years ago

Thanks so much for your feedback, Elizabeth! We'll be sure to relay your compliments to Sarah :)

Posted 6 years ago

“I am so pleased the slipcover I ordered fits well on my 15 years old Ektorp sofa bed. I love it. The next time I need to replace it I know I can trust Comfort Works to make me one. Thanks a million Comfort Works. My old sofa looks brand new. 👍😃”

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Posted 6 years ago

Hi Sharifah, Good to know we've extended the lifespan of your sofabed with new covers! Let us know if you have any questions :)

Posted 6 years ago

“The staff at Comfort Works were very helpful, and professional regarding my purchase of sofa covers. They offered a range of options that were possible and even when I changed my mind about the colour they gladly catered for this. I would recommend them to anyone thinking of getting sofa covers.”

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Posted 6 years ago

Hey Vikki Glad to know we managed to sort things out quickly for you, and hope your new slipcovers look good in your home! Thanks for leaving your review too.

Posted 6 years ago

“Arm rest covered perfectly our ugly ripped fabric torn by our almost lovely cat Henry!”

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Posted 6 years ago

“Ordered new covers for my 10 year old Ikea sofa. The colour was exactly as I expected and they fit perfectly. Ordering was very easy and they were delivered in less than 4 weeks.”

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Posted 6 years ago

“I ordered armrest covers for my IKEA Ektorp sofa and they matched perfectly! Very satisfied, thank you for the great product!!”

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Posted 6 years ago

“So incredibly pleased with my custom couch cover set! It arrived well packaged and in good time, but most of all the quality and fit are superb! It's like I have a brand new couch at a fraction of the cost! Would definitely recommend to friends and family...in fact, I already have! Thank-you Comfort Works!”

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Posted 6 years ago

“Very good webpage, customer service and product :-)”

Comfort Works 5 star review on 21st March 2018

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Posted 6 years ago

Hi Michael Thank you so much for sharing your feedback, and it's good to know that your Ekeskog sofa is looking good again :) Let us know if you have any questions!

Posted 6 years ago

“My custer experience was great! From the beginning till the final step. The slipcover I ordered fits perfectly and I've been supported in every step of my choise and my order.”

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Posted 6 years ago

“Die Kundenbetreuung und die Abwicklung des Auftrages lief hervorragend. Ich bin mit dem Überzug sehr zufrieden.”

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Posted 6 years ago

Hallo Susanne! Dein Sofa und das Zimmer sind zum Verlieben! Wir freuen uns, dass wir dir dabei auch bisschen helfen konnten. :)

Posted 6 years ago

“Hallo habe für das Ikea Sofa mysinge , Kino charcoal bestellt . Farbe , Verarbeitung und Qualität des Stoffes ist besser als erwartet . Da die Liegefläche von mysinge sehr straff ist hatte ich Probleme beim beziehen. Der Kundenkontakt war immer sehr freundlich und entgenkomment . Ich würde auch wieder was bestellen Michaela”

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Posted 6 years ago

Hallo Michaela! Das freut uns sehr, dass du mit dem Produkt zufrieden bist und auch, dass das Sofa letztendlich einen neuen Look hat :)

Posted 6 years ago

“I had ordered from this company expecting quality service. the product showed up on time, the fabric wasn't exactly what i expected , but not bad. The color however was not what i expected. i ordered a certain type of Ikea sofa cover, expecting it to match the original Ikea cover. it was much darker and didn't match the design of the room at all. when I emailed the company, Felicia responded in a dismissive manner, No refunds, sorry it doesn't match, not our problem. I don't usually write bad reviews. But after taking my money, they refused to help with any follow up issues. make sure you are VERY specific with these people , otherwise they don't care at all. Now im stuck trying to match the fabric and color again, and out almost $400 dollars because of these people.”

Helpful Report

Posted 6 years ago

Hi William, thanks for sharing your feedback. We've been in touch by email for a resolution and sort things out for you ASAP. Let us know if you have further questions!

Posted 6 years ago

“It was very easy to order the cover for our Nockeby couch and we are very, very happy with the result!! It is a beautiful cover and we have a new interior because of it. Thank you very much!”

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Posted 6 years ago

“Love the slipcover!! Exceeded our expectations! We ordered a blue velvet slipcover for our Ikea love seat and we couldn’t be happier. Amazing costumer service, great quality fabric and fit and prompt delivery to Canada. Overall this was a positive experience from start to finish and I Would not hesitate to order again. Thank you Comfort Works! Josee, Ontario, Canada”

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Posted 6 years ago

“My 10+ year old IKEA armchair has been given a new lease of life with a beautiful new cover that fits like a glove. The service from Comfort Works has been exceptional from start to finish and I would highly recommend them. I also love that Comfort Works have given me the opportunity to renew an old piece of furniture that may otherwise have been replaced.”

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Posted 6 years ago

Hey Andrea! Thanks for sharing your feedback and it's lovely to hear that your armchair's lifespan has been extended! Is there any chance we can get a photo to share with the team here? Hope you're enjoying the new covers :)

Posted 6 years ago

“The covers fits very nicely. The fabric feels great and is resistant. Our sofa looks brand new. Very good customer service. My overall experience was very positive.”

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Posted 6 years ago

Hi Calixta Thanks for taking the time to leave your feedback! Let us know if you have any questions :)

Posted 6 years ago

“I was looking for white covers for my Ikea Ektorp couch that can hold up a little better to my dog and occasional spills, etc. - even though the Ikea covers are machine washable, I find it's a big hassle to have to wash them all the time given how easily it is for white covers to become stained. I ordered fabric samples from Comfort Works and the Liege Eggshell linen seemed to be truly stain/water resistant as promised, so I ordered the complete set in this fabric. So far they fit great and look great- the couch looks much brighter and more expensive. Now... we will just have to see how well they hold up over time to the dog however ;)”

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Posted 6 years ago

“Comfort Works was a fantastic company to work with...I received my slipcovers today right on schedule and could not be happier with the product. We have an older IKEA Karlstad two seat sofa and the covers fit perfectly and look beautiful. I received emails along the way that answered my questions and provided progress as my slipcovers were being made. Fabric, color (I ordered samples first), and workmanship are all terrific. I highly recommend Comfort Works slipcovers ...they look amazing.”

Comfort Works 5 star review on 16th March 2018

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Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews