Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate website, reasonable prices, appropriate updates on progress, quick delivery and now we have sofas that look brand new!”

Helpful Report

Posted 4 years ago

“Comfort Works helped us save our couch! We could not find a replacement couch that we loved as much as our Norsberg couch, so my husband found Comfort Works. It was great to pick from a variety of colors and fabrics. We're trying out the performance fabric in charcoal. We like the color, but are feeling a bit underwhelmed with the fabric. Our dogs have already caused some snags, but it's definitely better than anything else we've seen.”

Helpful Report

Posted 4 years ago

Hey Randi! We are happy to hear that the covers helped you keep the Norsborg sofa. While we do understand that snags are annoying to see, they are actually pretty easy to fix - with a quick snag needle pushing the loose thread in, all will be well. The loose woven texture and the little paws of a dog/cat could potentially cause a couple of snags here and there. We'd recommend keeping your pet's claws trimmed and filed - that should reduce the tendency to snag. :) Other than that, we sure hope the covers are comfy and aesthetically pleasing for the entire family to enjoy.

Posted 4 years ago

“So impressed with everything about this small business and product! Ordered replacement covers for my decade’s old IKEA Tylosand set and couldn’t wait to put them on when they arrived! The color and fit of these slip colors take my room to a whole other level. Packaging and shipping was handled with care, and Rachel’s accompanying note was so thoughtful! Thank you so much Comfort Works! So glad I found you!”

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Posted 4 years ago

“Sofa cover look great! Perfect fit and breathed new life into our living room. Delivered when they said they would too. Really happy thank you ;)”

Helpful Report

Posted 4 years ago

“Customer service has been excellent, with delivery much as expected. However : The slip cover for the two seater sofa fits perfectly. The chair is another matter. I paid particular care to choose the low back version (there is a high back chair version as well). This cover does not fit well, it's back height and fit is all wrong for the chair, so there is excess material, which has to be stretched down and covered with cushions, leaving a "pleat". The sofa and chair are in a room which is not used much, but I fear it will cause irritation every time is is used.”

Helpful Report

Posted 4 years ago

Hey David, glad to hear that you got your covers in a timely matter but super bummed to see that the fit isn't great. We pride ourselves on getting you the Perfect Fit - please let me see what I can do. I could not find any email exchanges between this email address and ours so I will be sending you a new email to start the conversation. Speak soon! Ning from Comfort Works :)

Posted 4 years ago

“Very beautifully made and indeed scratch proof. My beloved cat tried her claws on the cover and no issues!!! Thks for giving my sofa (fav furniture in the house) a new breath of life!”

Helpful Report

Posted 4 years ago

“Fit perfectly. Certainly transformed my comfy worn chair. Delivery did take a long time, thought they'd forgotten me. Overall very good and would recommend .”

Helpful Report

Posted 4 years ago

“Great sofa cover, gives new life to the sofa and excellent quality.”

Helpful Report

Posted 4 years ago

“The slipcover for my beddinge bed looks great! The selection of fabrics/colors and quality of the material is better than other similar companies I have checked out. Customer service was excellent, very friendly and communicative. They were very happy to work with me on return of the first cover I bought, which ended up not working with the decor (because I didn't order a fabric sample beforehand). Ultimately I got fabric samples and picked a style I think looks great and classy (doesn't look cheap at all).”

Helpful Report

Posted 4 years ago

“Extremely happy with the quality and fit of a cover for our PB comfort roll arm / knife edge couch. Pottery Barn has discontinued these covers - Comfort Works saved our couch!”

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Posted 4 years ago

“Fantastic, our sofa has a new lease of life and if anything the covers are better than the original ones and look great! So pleased to have found this site, covers fitted perfectly and good quality too, highly recommend!”

Comfort Works 5 star review on 27th November 2020

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Posted 4 years ago

“I love them. Such an improvement.”

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Posted 4 years ago

“Warranty means nothing. Had leather covers for 18 months - no problem. Now one cover has a spilt down the side (not where you sit). They have deemed this is CUT and is not covered under the warranty. They can not explain why this "cut"/split has developed therefore suggesting that I have cut this leather cover myself with such precision - beggars belief . They offered me a £4.50 discount for me to purchase yet another cover - which is an absolute insult considering the time I have put into attempting to get them to do the right thing.”

Helpful Report

Posted 4 years ago

“Warranty means nothing. Had leather covers for 18 months - no problem. Now one cover has developed a spilt down the side (not where you sit). They have deemed this is CUT and is not covered under the warranty. They can not explain why this "cut"/split has developed therefore suggesting that I have cut this leather cover myself with such precision - beggars belief . They offered me a £4.50 discount for me to purchase yet another cover - which is an absolute insult considering the time I have put into attempting to get them to do the right thing. AVOID”

Helpful Report

Posted 4 years ago

Thank you for your feedback and we're sorry that you feel that way. We've collectively reviewed your case and unfortunately, as per our warranty, we won't be able to cover the defect that you've reported to us, especially after so much time elapsed. However, we'd still hate to leave you hanging without a solution, and we've reached out to you again with (hopefully) a more amicable solution. We do hope to hear from you soon about this.

Posted 4 years ago

“I absolutely adore how my slipcovers turned out! The fit the chairs perfectly!!!! Friendly customer service! Great price for quality product!!!!”

Helpful Report

Posted 4 years ago

“Feels very thin. It’s a gorgeous colour but I feel like I could rip it in half with my bare hands. Very thin. I upgraded per selection to a durable pet friendly resource and in truth the offer cost more than ten original sofa. But I hate Waite. Fingers crossed.”

Helpful Report

Posted 4 years ago

Hey Nina! We are glad that you love the color of your ClawProof Velvet Medium Grey. The fabric is made to withstand the tugging and pawing of active pets in the household - it's not meant to be thin at all. Please allow me to send you an email to start a conversation to see if there's anything we can do to help make things better. :) x Ning from Comfort Works.

Posted 4 years ago

“I ordered 2 slip overs for my pottery barn sofas. I chose the kino ash fabric. When they came I was really disappointed. The fabric feels thin and inexpensive. The slipcovers fit too tight on the body and cushions. I deeply regret buying these. Compared to my original pottery barn slipcovers, they are total junk. I expressed my disappointment to the comfort works customer service and they totally brushed me off. Do not waste your money!”

Helpful Report

Posted 4 years ago

Hi Tina! We're sorry that you felt that we had ignored your concerns. It's certainly not our intention to make you feel this way and we did request for more information to compare the covers and samples you got, but we have not heard back since. We're also not aware that there were some fit issues with the covers that you received (this wasn't mentioned in your initial emails). We do take these concerns seriously and we've already reached out to you again to request for more information. We certainly hope you'll be able to get back to us so that we can help troubleshoot these issues for you. -Melvyn from Comfort Works-

Posted 4 years ago

“The swatch you sent didn’t look like the actual couch covers we received, there was a big difference in color.”

Comfort Works 2 star review on 26th November 2020

Helpful Report

Posted 4 years ago

Hey Scott, Thanks for the feedback and photo -- this shouldn't happen and we're sincerely sorry that it did, could you kindly get in touch with us at info@comfortworks.com.au and we'll help sort this out for you ASAP. Speak soon!

Posted 4 years ago

“Arrived quickly. Quality of fantastic. Soft and durable. Everyone loves it! I have two dogs, 2 cats and 3 kids so this couch cover. My only wish is that it was a bit brighter orange!”

Helpful Report

Posted 4 years ago

“SCAM! I purchased a slip cover for my couch. Bottom line is it doesn't fit, the dimensions are way off and it looks absolutely terrible. I contacted their customer service and they admitted that what I received is a completely defective product, but they are unwilling to refund me. Their product is bad, their service is worse, DO NOT BUY!”

Helpful Report

Posted 4 years ago

Thanks for your feedback and we're sorry that you should feel this way. However, as per our Terms and Conditions, if a mistake done was on our part, we will rectify the problem either via alteration credit of up to US$75 (or in equivalent currency) or through sending a replacement set of covers. If you'd like to escalate this to your bank as per your email we'd completely respect your decision and will oblige in dealing with them directly.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews