Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,674 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,674 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Love how easy the website is to navigate from selecting samples to ordering. Slipcovers arrived quickly and I am pleased with the craftsmanship. Would definitely recommend.”

Comfort Works 5 star review on 18th October 2021

Helpful Report

Posted 3 years ago

Hey there, Marsha! Thank you so much for leaving us such a glowing review. We're so happy to hear that you're enjoying your new covers - your Farlov looks absolutely stunning. Thank you again for choosing us and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Excellent product, service and communication. The sofa covers have transformed our settee.”

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Posted 3 years ago

Hey there, Georgina! Thank you so much for the kind words. We're so happy to hear that you're enjoying your Ektorp's new look and that your experience with us was nothing short of pleasant. Thank you again for your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We purchased a couch cover for our daughter’s first studio apartment. The couch was a discontinued model from IKEA. Comfort Works provided us with a wide selection of fabrics to choose from. The cover was beautiful and the fit was perfect. Thank you for your fair pricing and excellent workmanship.jan.”

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Posted 3 years ago

Hey there, Janice! Thank you so much for leaving us such a stellar review. We're thrilled to hear that you're enjoying the new covers. Thank you again for your wonderful support and please send our congratulations your daughter's way! :) - Mira from Comfort Works

Posted 3 years ago

“I’m very happy with my slipcovers! The quality of the fabric is excellent, the stitching and workmanship is superb and they fit my Farlov sofabed, chair and ottoman snuggly! I’m most impressed with customer service, their assistance and guidance in choosing the right fabric and the delivery service and packaging. I’m a happy customer! I would highly recommend!”

Helpful Report

Posted 3 years ago

Hey there, Lisa! We can't thank you enough for leaving us such a glowing review. We're beyond ecstatic to hear that you're enjoying your Farlov's new look and that your experience with us was nothing short of pleasant. Thank you again for all your wonderful support and we wish you a great day ahead :) - Mira from Comfort Works

Posted 3 years ago

“Je suis très satisfaite du service de Conmfort Works, après avoir commander une housse pour canapé convertible, celle ci est arrivée comme je le souhaitais en respectant les délais de livraison”

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Posted 3 years ago

“Very good . Thank you very much! Best regard”

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Posted 3 years ago

Hey there, Quiligotti! Thank you so much for leaving us a review. We're over the moon to hear that you're enjoying your Ektorp's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“First, the sample sent and the actual product received are not the same. But I still liked the slipcovers overall. Second, one of the sofa back cushions had a slight discoloration/stain right in the center. When i sent photos the next day asking for a replacement back cover to be sent, they refused. They told me to wash it myself or take it to a dry cleaner for reimbursement of $10 only upon receipt, further pictures post wash, and their approval if they thought it was bad enough to reimburse $10. Wow! I refused to wash them realizing I was now dealing with a company that does not back their customer satisfaction guarantee or their 3 year warranty on $800 custom slipcovers. They basically said, too bad then. If I won’t wash them that’s on me. Why would I risk possibly making the stain worse? There’s no way this company is going to replace it, that’s clearly evident. Not taking my chances. Plus their warranty is voided if stained. Well it arrived stained already. So, now I have one cushion stained that I’m stuck with, and no replacement. No warranty. No customer satisfaction guarantee. I have orders slipcovers from Bemz.com as well and definitely recommend them instead.”

Helpful Report

Posted 3 years ago

Dear April, thank you for your review. We're sorry to know that our slipcovers did not meet your expectations. We take great pride in the covers we make and we stand by it's quality. We had hoped that our generous offer for paid professional cleaning would have solved your smudge/dirt issue, but we understand that you are not keen on doing so. It is also deeply regrettable that our offer for a free replacement in troubleshooting this issue following our 3-Year Warranty was declined. In any case, we hope you are able to take better care of your next sofa covers and wish you well always :) - Naomi from Comfort Works

Posted 3 years ago

“Fits perfectly and is good quality fabric. It’s like a whole new couch!”

Helpful Report

Posted 3 years ago

Hey there, Julie! Thank you for the kind words. We're so happy to hear that you're enjoying your Karlstad's new look. Thank you again for trusting us with your slipcover and for your support! :) - Mira from Comfort Works

Posted 3 years ago

“Très satisfait de mes housses Très belles finitions Dimensions égales à celles d origines Bravo et merci”

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Posted 3 years ago

“Thank you for the wonderful replacement sofa cover. It fits perfectly and the material compliments the room. The quality of work looks great. It was a big upgrade from buying extra long twin sheets (lol). Thank you to you and your team.”

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Posted 3 years ago

Hey there, John! Thank you for leaving us such a great review. We're so happy to hear that you're enjoying your Allerum's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Their customer support was really helpful when I made a mistake on my order. The covers came timely and fit perfect. Love them!”

Helpful Report

Posted 3 years ago

Hey there! Thank you so much for leaving us such a great review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“We are very happy with the Sofa cover. Great service. Many thanks”

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Posted 3 years ago

Hey there, João! Thank you so much for leaving us such a great review. We're thrilled to hear that you're enjoying your Nockeby's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Absolutely what we needed. So cool to offer a second life to our klippan :) Thanks!”

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Posted 3 years ago

Hey there, Defourny! Thank you so much for the kind words. We're over the moon to hear that you're enjoying your Klippan's new look. Thank you again for all your wonderful support and have a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Hello, I'm very happy! I'll watch out for the cat's claws! 😅”

Comfort Works 4 star review on 13th October 2021

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Posted 3 years ago

Hey there, Nakatsuji! Thank you so much for leaving us such a wonderful review. We're beyond ecstatic to hear that - your sofa is looking absolutely stunning. Thank you again for trusting us with your covers and we wish you an amazing day ahead :) - Mira from Comfort Works

Posted 3 years ago

“Sehr guter und persönlicher Kundenservice. Der neue Bezug passt perfekt und macht einen richtig guten und robusten Eindruck.”

Comfort Works 5 star review on 12th October 2021

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Posted 3 years ago

Vielen Dank für deine Bewertung und das Foto. Das Sofa sieht klasse aus! Übrigens lässt sich die Passform noch etwas verbessern, wenn die Bezüge einmal kalt durchgewaschen, schattig zum Trocknen aufgehängt und noch leicht feucht übergezogen werden. Ich wünsche alles Gute!

Posted 3 years ago

“I love my new cover the the Iktorp Ikea chair, I wish it was slightly more fitted but other than that, no complaints. The material is comfortable.”

Comfort Works 4 star review on 12th October 2021

Helpful Report

Posted 3 years ago

Hey there, Leah! Thank you so much for leaving us a review. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“The ekebol slip covers are great! They fit perfectly, the fabric is lovely, and it transformed the couches. We couldn't be happier with them!”

Helpful Report

Posted 3 years ago

Hey there, Ann! Thank you so much for the kind words. We're thrilled to hear that you're enjoying your Ekebol covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“très contente de cette société très bonne réactivité pour mon remboursement car commande en doublon un peu déçu par la matière du tissu , je m'attendais au même tissu en velours d'origine pour mes fauteuils A RECOMMANDER”

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Posted 3 years ago

Bonjour ! Merci beaucoup pour votre retour. :) Nous n'avons pas les mêmes tissus qu'IKEA mais notre propre collection. Nous recommandons toujours de commander des échantillons avant les housses pour pouvoir comparer les tissus à la lumière du jour et faire son choix tranquillement. :) Merci pour votre confiance et votre soutien. Très bonne journée. Mathilde de Comfort Works

Posted 3 years ago

“Les mesures sont justes.”

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Posted 3 years ago

Bonjour Barry et merci pour votre avis ! Nous sommes ravis d'avoir pu vous aider à rénover vore canapé. :) Très bonne journée. Mathilde de Comfort Works

Posted 3 years ago

“Ordering new covers for my IKEA Hagalund sofa from Comfort Works definitely was an excellent decision. putting in an extra seam I asked for was no problem, delivery was faster than expected and the covers fit perfectly. Customer service is wonderful too! I can definitely recommend Comfort Works!”

Helpful Report

Posted 3 years ago

Hey there, Uhthoff! Thank you so much for your kind words. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and we wish you an amazing day ahead! :) - Mira from Comfort Works

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,674 reviews