Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Toller Service! Jederzeit bekommt man ein Update über den Stand der Bestellung. Der Sofabezug passt perfekt! Vielen Dank an das Team von Comfort Works!”

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Posted 3 years ago

Besten Dank für deine Worte. Schön, dass du zufrieden bist!

Posted 3 years ago

“Super contenta con mi nueva funda, perdón nuevo sofá...porqué parece otro! Se adapta perfectamente, la tela es preciosa y si cae algo líquido se limpia en nada. Lo he hecho hacer con la costura y queda especialmente elegante. Es cierto que el precio te lo hace pensar dos veces, pero no encontrarás nada de esa calidad a este precio. Mi sofá es el modelo Kramforts de Ikea en piel....y ahora lleva una funda color crema que le queda estupenda. En cuanto crezcan los niñ@s....repito en lino blanco!!! de verdad, todo un acierto :-)”

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Posted 3 years ago

“Amazing!! 😁 very pleased with my new slip covers, they fit beautifully and the fabric is feels and looks so nice. Can't recommend enough!! Have transformed our sofa.... Thanks”

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Posted 3 years ago

“Estoy encantada con mi nueva funda de sofá. El hecho de haber podido pedir previamente varias muestras de tela, hace que sea difícil que te equivoques al elegir la funda. El servicio y los plazos de entrega son de 10. Una empresa muy seria”

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Posted 3 years ago

“Ich war sehr begeistert, mein IKEA-Sofa mit einem Bezug zu verschönern, der nach Whg.-Renovierung zum neuen Stil passt. Tolle Idee. Sehr guter Kundenservice. Ware top. Bin sehr zufrieden. 👍👍👍”

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Posted 3 years ago

Vielen Dank für deine Rückmeldung und herzlich gerne wieder!

Posted 3 years ago

“Happy with our revitalised couches - thanks! Went for charcoal canvas that looks great in the room and I love the aspect of recovering and not replacing the couches. I was a bit nervous as there was a lot of back and forth getting measurements right but Comfort Works were always quick and personable in response. Covers fit perfectly but the slip covers took a bit of getting on, and a zip (mentioned in another review might be a good idea) All in all very happy. Would recommend.”

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Posted 3 years ago

“Well worth the wait. My favourite reading chair is now ready for another decade of relaxation and possibly future bedtime stories. Thank”

Comfort Works 5 star review on 23rd March 2021

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Posted 3 years ago

“I am bummed that after several emails back and forth with a customer service representative at the time of putting in my order, stating that I specifically wanted plain seams with no piping on my $1500 slip covers that they were made *with* piping. It was confirmed prior to my order being processed that there would be no piping...Every edge of the couch has piping. I did email the company upon receiving my slip covers a few days ago but have not heard back. The slip covers fit pretty well, so that’s good. However, it’s not what I wanted, and not what I ordered, and not a style I would have paid for.”

Helpful Report

Posted 3 years ago

Oh no! We're terribly sorry to hear about this issue. We've already reached out to you by email to get some additional details and photos of the covers that you've received. If you could get back to us the soonest, we'll be able to help you get the covers in the correct style that you intended to order. Thanks for letting us know! -Melvyn from Comfort Works-

Posted 3 years ago

“The new covers for our couch arrived as expected, and it's like having a new couch! Fit is perfect, feel is great, and the color (a darker blue) is a great match for our room. Something to add to the color lineup in the future might be a darker green?”

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Posted 3 years ago

“I absolutely LOVE my new Comfort Works slip cover. I have an ikea couch & wanted a black slip cover for it but unfortunately ikea doesn’t sell black ones for the one I have. Comfort Works did & the price was right in the same range as ikeas slip covers. This cover not only fits perfectly, it actually fits better than the original ikea one I had. Ordering & delivery was fast, easy & on point with the expected time I was given upon receiving it. I also received several emails updating me on where my order was during the whole process. Also I’d like to mention that I waited to give this review & take a picture till I had washed it at least once to see how it held up. As you will be able to see, it didn’t fade at all nor did it shrink. For those who’d like to know I washed it inside out in cold water, w/ a light amount of tide detergent, & used a small amount of fabric softener. Although not recommend I put it in the dryer on medium to low heat for roughly 5 minutes just to get the wrinkles out then hung by a window to air dry. As you can see from the picture I posted it looks PERFECT! So happy I chose Comfort Works slip covers because they’re amazing & totally worth your money!!!!”

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Posted 3 years ago

“I had an old slip for my Ikea couch that I loved, I just wanted to get a new color based an a new room the couch was going into. The company I had purchased my first slip did not have the color I was looking for so I decided to try Comfortworks. Comfortworks was much more expensive but came with a wider variety of colors and fabrics. I was hoping the price would be worth it. Regarding delivery, the estimated delivery time was 5-6 weeks. Processing alone took 6 weeks, but once shipped the slip arrived quickly. Throughout the 6 weeks, customer service was very responsive and followed up. As for the slip itself, I am less than satisfied. First the good things: the product is well made, strong stitching, high quality fabric, beautiful color. Less than good things: the fabric is rougher that I expected. Not good things: the slip does not fit well. On the back cushion the slip is too big and is baggy on one side. The main couch slip was difficult to get on. My previous one had a zipper which opened it up and made it a dream to slip on. The slip is baggy in some places, too tight in others, and the seams right in the front are not where they should be. It’s not an adjustment issue besucase I cannot adjust it anymore due to the snug fit on the back upper lip of the couch. Overall for the price, I am a little disappointed.”

Helpful Report

Posted 3 years ago

Hi Mel, Thank you for your feedback and letting us know about this issue. We have reached out to you via email in order to investigate this issue further. Hope to hear from you soon!

Posted 3 years ago

“I am torn about this review, as I am happy with the product. It looks good and was less than half the cost of the estimate I received from the chair manufacturer. However it took 6 MONTHS to receive it from the time I paid for it and required many follow up emails to get it.”

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Posted 3 years ago

“Very pleased, fantastic work, thanks”

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Posted 3 years ago

“Good quality (we went with a 100% cotton fabric). Easy to put on.”

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Posted 3 years ago

“Fits perfectly and the material exactly as expected and promised....very satisfied.”

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Posted 3 years ago

“Perfect for our crate and barrel Petrie couch! Love the fabric too.”

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Posted 3 years ago

“Perfect for our crate and barrel Petrie couch! Love the fabric too.”

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Posted 3 years ago

“It’s wonderful. It fits perfect”

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Posted 3 years ago

“Looks perfect, is comfortable and has that luxury feel. Definitely an upgrade!”

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Posted 3 years ago

“Brilliant service from start to finish. The cover is absolutely perfect, we love it!”

Helpful Report

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews