Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cover for my sofa is perfect! The quality of the fabric and workmanship are amazing! It is so beautiful, and makes my sofa look brand new.”

Comfort Works 5 star review on 15th July 2020

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Posted 4 years ago

“We love our new sofa covers, they are beautiful and are really easy to fit.”

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Posted 4 years ago

“Excellent customer service. Very responsive. Ning was great and super helpful with measurements. The covers are amazing. High quality and beautifully made.”

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Posted 4 years ago

“I am genuinely so happy with the new covers. ComfortWorks have done a great job. Only thing is I accidentally ordered one less sofa leg, so some constructive feedback would be to stipulate how many new legs are needed for each sofa would be great in the future. Also my foam inserts needed a good steam clean before putting the new covers on - something else recommended to do before purchasing and wished I had done it earlier in preparation! In general thought extremely happy with the service and has breathed new life into an old couch.”

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Posted 4 years ago

“Fit well and look nice.”

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Posted 4 years ago

“I loved it! Fits perfectly, looks great and the quality is fantastic.”

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Posted 4 years ago

“I love all the Sofa type options, as well as fabric option. Email updates were relatively timely I did have a problem with zipper location on my seat cushions and they show. I’ve informed the company but have not gotten a response ☹️”

Comfort Works 4 star review on 13th July 2020

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Posted 4 years ago

Hey Tanya! It looks like a great fit. :) So sorry about the cushion covers, let's see how we can fix this little hiccup. We have reached out via emails and is awaiting some photos and measurements. Speak soon! Ning from Comfort Works.

Posted 4 years ago

“We love the couch cover and it makes a huge difference in our living room space! It's a near-perfect fit to the original couch and the material (claw-proof velvet) is even nicer than the original as far as quality and feel, although it doesn't feel or like life "velvet" at all in traditional sense. I think it's better - incredibly soft and comfortable to be on. The workmanship is also very good. We did have some issues with the cover being delayed in production, but the costumer support were very responsive and made every effort to remedy the situation quickly. Thank you, Comfort Works! We're very happy our new couch cover :-)”

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Posted 4 years ago

“Wonderful service, lovely product, could not be happier. Fits perfectly, good quality, and the ordering process super easy! Thank you!”

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Posted 4 years ago

“Hi I need to reorder as the sofa covers are not the correct size for my Ikea sofa. I have ordered from you before for this sofa and I need to repeat that order. If you do not have the old order I have photos of the existing covers I want to replace and measurements”

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Posted 4 years ago

Hi Nancy! We're so sorry to know about this :( Good news is, you'll definitely be able to reorder the correct covers for your sofa model and we'll happily help you select the correct ones. We'll even throw in a discount for you :) All you'll have to do is email us at < info@comfortworks.com.au > and one of our friendly agents will guide you through the process. Hope this helps!

Posted 4 years ago

“Comfort Works worked with me diligently to get exact measurements for my unusually shaped chair cushions correct. All this during the pandemic with great service and delivery all the way from down under to America. Beautiful and expertly done. Highly recommend them for their quality finish.”

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Posted 4 years ago

“So happy with my purchase. The Luna flax is so pretty in person. The perfect natural color! This cover really upgrades our IKEA sofa, definitely worth the wait.”

Comfort Works 5 star review on 12th July 2020

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Posted 4 years ago

“Comfort works was very easy to work with and I am so happy with the final product! My crate and barrel sofa looks brand new. The custom order was a very lengthy process, 2+ months from start to finish, however I understand that shipping times were delayed and they had an influx of orders that caused it to take so long. I was updated throughout the process, however, and if you’re willing to wait it’s definitely worth the end result!”

Comfort Works 4 star review on 11th July 2020

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Posted 4 years ago

Hey Ashley! That's looking nice and fitted. Thank you for taking the time to get the measurements right with us. Definitely longer than we'd want but super glad it made it to you safely and the fit is good. We love the accent pillows and the yellow flowers at the back. Such chic styling! Stay safe! Cheers, Ning from Comfort Works

Posted 4 years ago

“I was honestly surprised at how good the quality of these covers were. Well done, Comfort Works!”

Comfort Works 5 star review on 11th July 2020

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Posted 4 years ago

“We ordered the Nils slipcover in Kino sunset. It fits and looks great! The color is the perfect mid century shade that brings a splash to the room without looking too aggressively orange. Shipping was in the range they gave us (4-5 weeks) and communication was good throughout.”

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Posted 4 years ago

“Great fit & the color is exactly what I was expecting after picking the swatch. The fact that each component was clearly labeled to figure out what cover to put on what item was SUPER helpful - easier than putting the original couch together!”

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Posted 4 years ago

“Again a perfect fit for our 20 years old IKEA sofa. Customer service as always fabulous. Many thanks to you guys!”

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Posted 4 years ago

“Perfect fit! Easier to put on than the ones that came with my ikea couch.”

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Posted 4 years ago

“Excellent quality and a great fit”

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Posted 4 years ago

“Very happy with the cover for my Ikea Jenny Lund chair. The material is soft, and it looks lovely.”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews