Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Good quality . Quick delivery . Excellent ☆☆☆☆☆”

Helpful Report

Posted 2 years ago

Hey there, Akiko! Thank you so much for your kind words. We're thrilled to hear that your experience was nothing short of pleasant and that you're enjoying your Stocksund's new look. Thank you again for all your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“We received the cover pretty quickly (less than 15 days). It fits perfectly and the whole family loves the color ! The fabric is thick and soft, seems to be great quality. Thank you !”

Comfort Works 5 star review on 12th February 2022

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Posted 2 years ago

Hey there, Labayle! We can't thank you enough for leaving us such a stellar review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Superior construction”

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Posted 2 years ago

Hey there! Thank you so much for your kind words. We're pleased to hear that you're enjoying your new Barkaby chair and Ektorp footstool covers. Thank you again for choosing us and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Comfort indeed works! Great customer service, proactive updates regarding shipment, delivery on time, product quality great 😊”

Helpful Report

Posted 2 years ago

Hey there, Athina! We can't thank you enough for the kind words. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and we wish you an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“We ordered covers a few years ago and the quality was very good. So I decided to order a few more for a change to our IKEA sofa. The ‘look’ I was trying to achieve didn’t quiet work but no harm in trying. The covers are still of a very high quality. Although in terms of the two type of velvets I think my preference would be to go for the ‘classic velvet’ jus more velvety than the clawless version.”

Helpful Report

Posted 2 years ago

Hey there, Anthony! Thank you so much for leaving us such a great review. We're thrilled to hear that you're enjoying your covers. Thank you again for all your wonderful support and please feel free to reach out to us again at any time :) - Mira from Comfort Works

Posted 2 years ago

“My Ekebol couch covers arrived quickly and fit perfectly. Its like having a whole new couch! Comfort works is the only place that makes covers for this couch, and I'm thrilled with the quality. I will order again and have already recommended them to my friends.”

Helpful Report

Posted 2 years ago

Hey there, Natti! We can't thank you enough for leaving us such a wonderful review. We're so happy to hear that you're enjoying your Ekebol's new look. Thank you again for choosing us and for all your support! :) - Mira from Comfort Works

Posted 2 years ago

“The covers arrived in good time (considering Covid and the fact that I’m in Oz). I appreciated the minimal packaging (less plastic) and the helpful labelling on each piece. The covers have, quite honestly, transformed my sofa. The fabric is excellent quality and has survived one spill and subsequent wash by coming out like brand new. Well made, perfect fit, worth every cent.”

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Posted 2 years ago

Hey there, Marnie! Thank you so much for leaving us such a stellar review. We're over the moon to hear that your experience with us was a great one and that you're enjoying your Norsborg's new look. Thank you again for choosing us and for all your wonderful support! :) - Mira from Comfort Works

Posted 2 years ago

“Could not be happier with the excellent service and the quality of the product!”

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Posted 2 years ago

Hey there, Ella! Thank you so much for all your kind words. We're thrilled to hear that you're enjoying your covers, have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“This is my second order through Comfort Works. Each time I have found them to be helpful and efficient. The sofa covers fit perfectly, are of good quality, and were delivered within three weeks. I am a fan!”

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Posted 2 years ago

Hi Janet! We can't thank you enough for leaving us such a wonderful review. We're thrilled to hear that your experience with us has been a great one and that you're enjoying your Kivik's new feel. Thank you again for choosing us and for all your continued support! :) - Mira from Comfort Works

Posted 2 years ago

“Love my slipcover. It looks so well made. It fit great and makes my couch look brand new. Very happy with my purchase”

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Posted 2 years ago

Hi Charity! Thank you so much for leaving us such a great review. We're over the moon to hear that you're enjoying your PB Comfort's new look. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I discovered Confort Works online and am very happy that I did! The customer service has been amazing, and they were willing to make a custom made slipcover for our sofa. Highly recommend.”

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Posted 2 years ago

Hey there, Vanessa! Thank you so much for all your kind words. We're thrilled to hear that your experience with us was nothing short of pleasant (our Customer Experience team will be delighted to hear!). Thank you again for trusting us with your covers and for all your support :) - Mira from Comfort Works

Posted 2 years ago

“Satisfaction à 100% : produit, livraison et communication. Super ravie”

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Posted 2 years ago

“Slipcovers are lovely and made my years old IKEA couch look like new! I have yet to wash them so will add info once I do - the main attraction was being able to put them in the washing machine since I have a toddler. I love the orange color we ordered. Very high quality product.”

Comfort Works 5 star review on 7th February 2022

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Posted 2 years ago

Hey there, Alexandra! We can't thank you enough for leaving us such a stellar review - your Karlstad looks amazing. We're so happy to hear that you're enjoying your new covers. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Pedí un repuesto de fundas de Maison du monde y maravilloso. Calidad, empaquetado, tiempos y calidad precio Encantada de la Experiencia desde el momento de empezar a elegir. Un 10%”

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Posted 2 years ago

“The cover is great! We were thinking about buying another one for an another Ikea chair because this company is a excellent and affordable service that gives a second life to the furnitures.Great customer service also! We ordered some samples with the cover (for the other chair) and somebody contacted us right away to make sure everything was okay and if ordering the first cover was not in fact an error! Would recommend again!”

Helpful Report

Posted 2 years ago

Hey there! Thank you so much for leaving us such a stellar review. We're so happy to hear that your experience with us was a good one and that you're enjoying your Norsborg's new look. Thank you again for your continued trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“From start to finish the process was kind, courteous and oh so easy! Samples requested were sent promptly, email responses were quick and the products arrived PERFECT”

Comfort Works 5 star review on 3rd February 2022

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Posted 2 years ago

Hey there, Kim! We can't thank you enough for leaving us such a great review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for all your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I could not be happier with my slip cover purchase. Great company! HIGHLY RECOMMEND!”

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Posted 2 years ago

Hey there, Nina! We can't thank you enough for your kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Comfort works is very detailed and thorough making sure everyone’s individual order is exactly accurate.”

Comfort Works 5 star review on 2nd February 2022

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Posted 2 years ago

Hey there, Mechelle! Thank you so much for leaving us such kind words. We're ecstatic to hear that you're enjoying your PB Basic's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Great experience shopping with comfort works. The cover is a great fit and the fabric is of good quality. Over all I am very pleased with my purchase. I highly reccomend.”

Comfort Works 5 star review on 1st February 2022

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Posted 2 years ago

Hey there, Brenda! Thank you so much for leaving us such a stellar review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and we wish you an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“They don't honor their return policy and sometimes their covers don't fit right. I would avoid the items with the trim because it just won't fit your sofa correctly and they won't exchange or refund you if it looks bad. Also, their images on their website do not accurately reflect the look of the sofa. The customer service policy has been a horrible experience. Literally, the worst I've ever experienced. Not the CS agent's fault as she's just doing her job.”

Helpful Report

Posted 2 years ago

Hey Jonathan! We're bummed about not being able to help you resolve the issues you had with your slipcovers. Yes, we can't accept returns or exchanges due to the covers being made-to-order based on your style plus fabric combination, hence our approach to offering the replacements instead (which we had attempted to do so). We totally understand if you're still unhappy about this, but we'd like to keep the options (to fix your slipcovers) that were previously discussed with our customer experience agent open. Do reach out to us if you'd like to consider this again. -Melvyn from Comfort Works-

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,673 reviews