Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Great cover. Very satisfied. Good fit. Washes well. No shrinkage.”

Helpful Report

Posted 7 years ago

“Our custom slip-covers arrived perfectly as described, sewn with care and precision within their promised turn-around time and delivered overseas. Comfort Works customer service representative, Chuck, walked us through the process with patience and professionalism, from the time we submitted photos and measurements to the final check. I recommend their service without hesitation!”

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Posted 7 years ago

“Je suis très content de mes nouvelles housses de canapé Ikea, elles s'ajustent très bien et sont faites avec grand soin. Nickel!”

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Posted 7 years ago

“Can’t say how happy I am with my new sofa covers. They look amazing. The company were always helpful and replied to any questions I had quickly. Having the samples helped me decide on fabric choice. Once I’d chosen, had regular updates and it didn’t take long to be shipped (from Australia to the UK). Brilliant company, thank you x”

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Posted 7 years ago

“Beautiful cover. Fits very well and looks much better than the original. If it lasts, it will be well worth the price”

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Posted 7 years ago

“Very high quality fabric that looks like a custom, very expensive slipcover! Wonderful customer service!”

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Posted 7 years ago

“I have a Pottery Barn basic sofa & chair, built before 2013, which means that the slipcovers sold at Pottery Barn today no longer fit. I did some browsing and found Comfort Works in Melbourne, Australia. I emailed them and was told that they made slipcovers for the Basic Pottery furniture pre 2013. The price was 1/3+ less than Pottery Barn also! I emailed back and forth as well as ordering samples. Although I was very pleased with their sales/customer service reps, I was still nervous about the fit. I somewhat hesitantly ordered! Wow!, when they arrived I was so pleased with quality and fit! I must admit that the cushions of these well used Basic pieces are not as firm as they were (and no slipcover will renew that) but I will now get several more years use from these pieces, allowing me to spend monies on re-furnishing another room! I highly recommend Comfort Works!”

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Posted 7 years ago

“Nice quality. Color true to description and fits well.”

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Posted 7 years ago

“Not cheap but well made and an excellent fit. Extra kudos for the level of communication throughout the order/delivery process.”

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Posted 7 years ago

“Cela a été un véritable plaisir de découvrir les services de Comfort Works dans la mesure ou cette société spécialisée dans la confection sur mesure de housse nous a permis de relooker notre canapé de marque ikea.Aujourd'hui notre canapé fait peau neuve gràce à un tissu d'excellente qualité et surtout grace au professionnalisme à l'écoute et au conseil d'une formidable équipe réactive et bienveillante.Nous ne pouvons que recommander Comfort Works si vous souhaiter changer la housse de votre canapé.Merci infiniment. Farid de Paris.”

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Posted 7 years ago

“The material quality was good and it was easy to slip on. I am very satisfied with this purchase.”

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Posted 7 years ago

“Quickly delivered, looks as expected.”

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Posted 7 years ago

“Je suis ravie de ma commande: housse de canapé. Celui-ci est comme neuf. Merci.”

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Posted 7 years ago

“Very good product, easy ordering procedure, great customer assistance”

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Posted 7 years ago

“Very good product, easy ordering procedure, great assistance”

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Posted 7 years ago

“Terrible quality slipcover, didn't even fit my sofa that the slipcover was made for.”

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Posted 7 years ago

Sorry to hear about your issues - it's been a few months since your last correspondence and thought you had this case resolved. While we can't offer you a full refund, we can offer you a replacement slipcover as per our last conversation of an equal or lower value. Do email us if this is something you'd like to proceed with, thank you!

Posted 7 years ago

“We have covers for a couch and a chair and just got arm covers for each too, to protect from the cats. Perfect fit, great fabrics. Comfort Works is a godsend for good solid Ikea couches & chairs that just need a new cover!!”

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Posted 7 years ago

“I recently ordered a custom sofa slipcover for a fairly "complicated" sofa. The people at Comfort Works took their time going back and forth with me checking and rechecking photos and measurements. When the slipcover arrived I almost could not belive it fit! I am absolutely thrilled with Comfort Words and have already recommended them to several people.”

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Posted 7 years ago

“These are perfect arm covers for my couch. They fit perfectly and the color is exact! Well made and high quality! Also great communication throughout. A fantastic company! Will be a return customer for sure!”

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Posted 7 years ago

“Great Service. Fast Delivery. Excellent Product!”

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Posted 7 years ago

Comfort Works is rated 4.8 based on 4,676 reviews