Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Perfect fit for my sofa”

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Posted 8 months ago

“Very good,exactly as requested Perfect fitting”

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Posted 8 months ago

“Good service, good delivery. But the product doesn't come with the appropriate holes in order to fix the sofa correctly. Truly annoying”

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Posted 8 months ago

Hi Lukas, sorry to hear about the holes not being present on the covers. In the product description, we mentioned that some incisions need to be cut to allow the bolts to go through (if needed), but we're still investigating ways to improve this. Our current workaround involves having a special request to sew the chaise and sofa covers together as a single-piece sofa cover. If you're willing to consider this, would love to hear back from you here: https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 8 months ago

“Comfort Works is an amazing company with deep customer service and quality values. I have never been disappointed with my purchases in terms of quality, selection, communication, payment options and prompt delivery! Very very happy customer!”

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Posted 8 months ago

“I love the material and the color is fantastic. the fit was good. I know they are brand new but they will end up fitting just as good as they can. There was much improvement over the other color I had.”

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Posted 8 months ago

“Weak textile, already dead few weeks after receiving it”

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Posted 8 months ago

Hello Roulleau! Bummed to learn about the fabric being 'dead' after a few weeks. We're not sure what you mean by that exactly but it sounds like this might be a problem that needs further investigation from our end. Would it be possible to drop our customer support guys an email with a photo of the covers? We'd love to find out what happened and offer a way to get it rectified. You can email us here https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 8 months ago

“We purchased the Claw-proof Velvet Taupe for our Kivik Sofa Bed Cover. It fits great. Love the color and the fabric. Our original color was beige, and the new cover color is darker, so it worked well. We washed it and dried it (in a delicate cycle just in case) and it worked perfectly. We are glad we requested the samples first because our first choice was another fabric (Performance Weave Mineral Blue) , but it didn't work so well - finally we decided on this one: the Claw-proof Velvet Taupe. Our dog loves it too! Shipping and customer service were very good. Definitely recommended!”

Comfort Works 5 star review on 5th March 2024

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Posted 8 months ago

“My Pottery Barn couches are almost 24 years old, with original slipcovers that were faded and worn. I priced out new slipcovers through Pottery Barn and it was almost $5,000. I found Comfort Works online and ordered new slipcovers for less than ¼ of the cost. After providing photos and measurements through great communication with Mark, I received my slipcovers about 6 weeks later. They all fit well except for the ottoman cover. I provided Mark with a few more measurements and photos and I received a replacement in 3 weeks. I love the renewed life these slipcovers brought to my old couches. I highly recommend Comfort Works slipcovers.”

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Posted 8 months ago

“Slipcover fits good and is of good quality! Thank you”

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Posted 8 months ago

“Fantastic. Fits perfectly and looks great.”

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Posted 8 months ago

“So surprisingly great ! Fit perfectly, quality fabric . The first day I had them on our two huge dogs trampled in mud and then jumped all over them, ( as I had anticipated.:) Wiped off easily! Great product .”

Comfort Works 5 star review on 2nd March 2024

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Posted 8 months ago

“Order never arrived, awful experience with FedEx, and no help at all from Comfort Works, sending e-mail that doesn’t change anything !”

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Posted 8 months ago

Hi Kevin. We're really sorry for the poor experience you faced in trying to get FedEx to deliver the parcel to you. We're still trying our best to get them to resend the parcel to your initial address, but the requirement to collect the parcel from their depot is something that FedEx has imposed and we have very little control over this. I understand that your emails seemed like a futile effort when you contacted us, but rest assured we are doing everything that we can to get the parcel to you. -Melvyn from Comfort Works-

Posted 8 months ago

“Merci beaucoup. Cette housse est au delà de mes attentes. Tout est parfait. Je vais commander une autre housse dans un autre tissus. C'est vraiment parfait. Mieux que les housses originales.”

Comfort Works 5 star review on 27th February 2024

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Posted 8 months ago

“Great value, zippers are more durable than the original slipcover.”

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Posted 8 months ago

“All is fine after opening a dispute”

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Posted 9 months ago

Hi Remi! Glad that you got your sofa cover issue resolved after contacting us! Cheers! -Melvyn from Comfort Works-

Posted 8 months ago

“I was so very impressed with the fit and quality of these slip covers! We needed replacement covers for the 2 Pottery Barn sofas at our beach condo - and these were 1/3 the price of what pottery barn wanted. We got the Comfort Chenille in Pebble and it looks incredible. Will be ordering a back up set as well! Very happy so far - hoping they hold up well to renters. :)”

Comfort Works 5 star review on 15th February 2024

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Posted 9 months ago

“Absolutely chuffed to bits with our new seat cover. Fab colour and terrific finish. Will trumpet your stuff round the parish. Top work, chums.”

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Posted 9 months ago

“I have received the worst customer service with comfort works. I ordered a slip cover because of their bold statement of a “60 day guarantee to make it right” saying that “if the fit is not right for you, let us know and we will make it right with a free replacement. Still not happy, we will try again or issue a full refund with no questions asked. I emailed the company to tell them my slipcover was way too thin almost see through, loose on my Karlstad sofa, and came with a loose thread. The associate Simon said there’s nothing he could do and told me to try “to sell it second hand to get some money back.” And said we can offer you a 50% discount on a new slipcover if you don’t like yours. I had to tell him my issue three times in an e-mail and still he was asking me what was wrong with the slipcovers. It’s like he didn’t read any emails. Horrible customer service, this company does not stand by their bold promise “to make it right“ their goal is to trick people and take their money. Such a nightmare I wish I NEVER ordered from you guys. Since he said there’s no returns possible even though their website says “60 day guarantee to make it right” I asked him for a refund bc that’s what they promise and he said that is not possible. Exact opposite of what they claim to make sure their customers are satisfied.”

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Posted 9 months ago

Hi Dina, We're sorry that your experience in getting some help for your slipcover woes wasn't up to your expectations. Unfortunately, your request was deemed a change of mind (regarding the fabric), which would not have qualified for a free replacement or refund since it's not a manufacturing defect. While not the full refund that you're seeking for, we believe this to be the best solution for your predicament and is a condition that we've already mentioned in our product guarantee as well. Hope you'll understand! -Melvyn from Comfort Works-

Posted 9 months ago

“Excellent fabric quality, customer service and perfect fit . Extremely satisfied”

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Posted 9 months ago

“Unfortunately I had bad experience with Comfort Works. They also do not uphold their 60 day refund policy they have on front page.”

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Posted 9 months ago

Hi Tina, After looking into your case, I understand you had some issues with attaching the soft/loop fastener tape on the covers to the Vallentuna frame. We did offer to send you some additional hook/loop tapes (or to reimburse you for it) to fix this after looking at the photos you sent us, but our team is also going to investigate this further as we typically encounter Vallentuna seat modules with hook/hard tape pre-attached on the underside of the top "seat" cushion. In the meantime, we hope you'll be able to take us up on our solution (regarding the additional hook and loop tapes to allow the covers to be installed properly. So sorry about this! -Melvyn from Comfort Works-

Posted 9 months ago

Comfort Works is rated 4.8 based on 4,673 reviews